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  • Exam Name: Avaya Aura Contact Center Maintenance and Troubleshooting Exam
  • Last Update: 05-Dec-2023
  • Questions and Answers: 63
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3313 Questions and Answers

Question # 1

Real displays are not being updated with data. You suspect that CCMA is not receiving real-time data from CCMS.

To verify that the Multicast transmission is being received from the CCMS you open a command prompt window and type which command?









Question # 2

The Avaya Aura® Media Server (AAMS) Event Logs are useful in diagnosing issues where AAMS announcements or other recordings such as music on hold or ringback are not playing.

Which three pieces of information is included in the logs? (Choose three.)




Event Session


Event ID


Event Class

Question # 3

The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.

Which three statements regarding the Call by-Call report are true? (Choose three.)


If a call is queued and an announcement is played, the event will be included in the event column.


The Call-by-Call report can include several reporting intervals.


You can enable Call-by-Call statistics for reports on a per application basis.


The Call ID is the identifier that ties alt information together to produce the complete record for each call.

Question # 4

An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.

What is a possible cause of this problem?


The agent’s web browser is not set for the correct character encoding.


.NET 3.5 Service Pack 1 is not installed on the agent’s computer.


Internet Explorer is not set as the default browser on the agent’s computer.


The agent has not been granted “open E-mail Attachments” rights in Contract Center multimedia (CCMM).

Question # 5

Which two virtualization environments does Avaya Aura® Contact Center (AACC) support? (Choose two.)


Citrix XEN Server


VMware ESXi 5.x


Microsoft Hyper-V


VMware ESXi 4.x

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