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  • Exam Name: Avaya Aura® Contact Center Maintenance and Troubleshooting Exam
  • Last Update: May 5, 2024
  • Questions and Answers: 63
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3313 Practice Exam Questions with Answers Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Certification

Question # 6

When troubleshooting Avaya Aura Contact Center (AACC) system faults, you can use the SGM Management Client to view the status of the connection to which two components? (Choose two.)

A.

Application Enablement services (CTI proxy)

B.

Session Manager (Voice inbound proxy)

C.

Communication Manager (voice inbound proxy)

D.

APS server (Presence proxy)

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Question # 7

You are in the process of troubleshooting the Contact Center License Manager.

You must confirm that the server identified in the Contact Center License Manager Registry key matches the Contact Center License Manager server configured in which utility?

A.

Access and partition Manager

B.

server configuration

C.

Contact center Management

D.

Multimedia Administration Tool

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Question # 8

Trace Control is utility used to manager traces for the Contact Center servers.

Which three statements regarding for the Trace Control Utility are true? (Choose three.)

A.

The functionality of the Trace Control Utility is split between separate menu tabs for each installed Contact Center application.

B.

Logging is controlled with the trace Control Utility.

C.

The Trace ControlUtility provides the ability to save trace settings in a .doc format.

D.

The Trace Control Utility canbe accessed from windows > Apps >TraceControl.

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Question # 9

While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files.

How would you make an archive of the log files to provide to support personnel?

A.

Create a ZIP archive of all files in D:\Avaya\Logs\CCT.

B.

The Archive Manager creates a new log file archive every hour. the archive will be available configured archive location when the Archive Manager completes the archive process.

C.

Run the log Archive utility on the CCT and click the "Schedule An hive" button on the tab. When the schedule completes, the archive will be available in the configured archive lot

D.

Run the Log Archiver utility on the CCT server and click the "Archive AM Files Now" button on Settings tab. The archive will be available in the configured archive location.

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