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  • Exam Name: Avaya Aura® Contact Center Maintenance and Troubleshooting Exam
  • Last Update: Jul 23, 2024
  • Questions and Answers: 63
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3313 Practice Exam Questions with Answers Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Certification

Question # 6

Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g. Email, IM, Outbound, Web Chat, and etc.)?

A.

CCMA > Multimedia

B.

Multimedia Dashboard

C.

Multimedia Administrator

D.

CCMM Database Logging

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Question # 7

Which SIP component converts different protocols such as Integrated Services Digital Networking (ISDN) or another IP protocol such as H.323?

A.

SIP Redirect Server

B.

SIP Gateway

C.

Back-to-Back User Agent (B2BUA)

D.

SIP Gateway Manager

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Question # 8

A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display.

When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?

A.

The call is disconnectedand you must refresh the real-time Display Report.

B.

The call is remove from the utility and from the real -time Display report.

C.

The call is removedfrom the utility but will remain on the Real-Time Display Report.

D.

The call is removedfrom the Real-Time Display Report and the call is disconnected.

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Question # 9

You need to enable additional debugging information for the contact center Multimedia (CCMM) Email manager to resolve an issue.

Which step will you take to enable additional debugging information?

A.

Access the application Event Log properties on the CCMM server and select the checkboxes for verbose, information,warning, Error, and Critical under event Level.

B.

Run the TraceControl utility for the CCMM application, select Email and set the Event Level to Debug and change the file Size Limit and max.Files.

C.

Run the Tracecontrol utility for the, application, select Email and set Level to Debug and change the file size Limit and Max.Files.

D.

Run the Tracecontrol utility on the CCMM server and select the Event Level checkboxes for verbose, information,warning, Error, and critical.

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Question # 10

Which Windows Event Viewer folder contains Communications Control Toolkit (CCT) audit, error, and security log files?

A.

Windows Event Viewer\Performance\Logs

B.

Windows Event Viewer\Windows Logs\System

C.

Windows Event Viewer\Windows Logs\Security

D.

Windows Event Viewer\Windows Logs\Applications

E.

Windows Event Viewer\Applications and Services Logs

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Question # 11

While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.

Which three contact information is provided in this report that can be used to identify issues? (Choose three.)

A.

Contacts %Abandoned

B.

Contacts Redirected

C.

Contacts Answered

D.

Contacts Offered

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Question # 12

Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?

A.

SIP Gateway Manager with transport Layer Security (TLS)

B.

Network Routing Service with TCP and UDP

C.

Back to Back User Agent (B2BUA) with TLS

D.

SIP Gateway with Real-Time Protocol (RTP)

E.

SIP Redirect Server with RTP

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Question # 13

The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which three tasks? (Choose three.)

A.

Clear call from the utility and from Real-TIME Display Report.

B.

Disconnect the call if one is present in the system.

C.

View only those calls that are waiting in queue.

D.

View all calls

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Question # 14

In a sip-enabled Avaya Aura® Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?

A.

SIP Gateway manager

B.

Contact center Media services

C.

Avaya Aura Media server

D.

Session Manager

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Question # 15

The Avaya Aura® Media Server (AAMS) Event Logs are useful in diagnosing issues where AAMS announcements or other recordings such as music on hold or ringback are not playing.

Which three pieces of information is included in the logs? (Choose three.)

A.

Severity

B.

Event Session

C.

Event ID

D.

Event Class

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Question # 16

If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)

A.

From CCMA> Contact Management, ensure that the treatment address includes the correct SIP context for the ANMC, CONF and DIALOG services.

B.

Confirm recordings have been uploaded to the CCMS.

C.

From CCMA > Configuration > Media services and Routes, ensure that thetreatment address includes the correct SIP context for the ANNC, CONF and DIALOG services.

D.

Verify that each Media Server (AAMS) is associated with a least one Target Media Server (AAMS).

E.

Verify that each Media server (AAMS) is associated with a least one target Media server (AAMS).

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Question # 17

The Application Event Log contains events generated by installed application and software such as the AACC component. Most AACC component log entries in the Application Event log.

What is the AACC Application source type for contact center manager server (CCMS) core services and the License manager?

A.

Ngen

B.

SC

C.

servicing

D.

service control Manager

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Question # 18

Trace Control is utility used to manager traces for the Contact Center servers.

Which three statements regarding for the Trace Control Utility are true? (Choose three.)

A.

The functionality of the Trace Control Utility is split between separate menu tabs for each installed Contact Center application.

B.

Logging is controlled with the trace Control Utility.

C.

The Trace ControlUtility provides the ability to save trace settings in a .doc format.

D.

The Trace Control Utility canbe accessed from windows > Apps >TraceControl.

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