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  • Exam Name: Avaya Aura Contact Center Solution Design Exam
  • Last Update: 13-Jul-2025
  • Questions and Answers: 48
  • Single Choice: 38 Q&A's
  • Multiple Choice: 10 Q&A's

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33810X Questions and Answers

Question # 1

A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.

Which solution meets these customer requirements?

A.

Avaya IX ™ Workplace

B.

Avaya Callback Assist

C.

Avaya IX ™M Workspaces

D.

Avaya Agent Desktop

Question # 2

A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.

Which statement describes what the Avaya support department needs be prepared to tell the manager?

A.

Different Presence client software are supported on Avaya Agent Desktop.

B.

Agent Desktop does not support co-resident Skype for Business client software.

C.

Microsoft Lync Server are not supported.

D.

Microsoft Skype Server are not supported.

Question # 3

During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.

Which Advanced WFO package would the sales person offer AMR Medicure?

A.

Automated Quality Monitoring package

B.

Quality Monitoring package

C.

Workforce Management package

D.

Workforce Optimization package

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