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  • Exam Name: Avaya Aura Contact Center Solution Design Exam
  • Last Update: 22-Jun-2024
  • Questions and Answers: 48
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33810X Questions and Answers

Question # 1

A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.

Which solution meets these customer requirements?

A.

Avaya IX ™ Workplace

B.

Avaya Callback Assist

C.

Avaya IX ™M Workspaces

D.

Avaya Agent Desktop

Question # 2

A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.

Which statement describes what the Avaya support department needs be prepared to tell the manager?

A.

Different Presence client software are supported on Avaya Agent Desktop.

B.

Agent Desktop does not support co-resident Skype for Business client software.

C.

Microsoft Lync Server are not supported.

D.

Microsoft Skype Server are not supported.

Question # 3

During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.

Which Advanced WFO package would the sales person offer AMR Medicure?

A.

Automated Quality Monitoring package

B.

Quality Monitoring package

C.

Workforce Management package

D.

Workforce Optimization package

Question # 4

An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.

Which statement describes the Qualification step?

A.

It proposes, communicates, and agrees upon the detailed solution.

B.

It documents the details, and quantifies the cost.

C.

It Is a discussion driver to help draw out and Identify the problem(s) to be solved.

D.

It is the final Invoice that serves as the formal contract acknowledgement.

Question # 5

A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture,

What is the purpose of the Logical Architecture Diagram?

A.

It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.

B.

As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.

C.

It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.

D.

It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.

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