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  • Exam Name: Avaya Aura Contact Center Solution Design Exam
  • Last Update: Feb 15, 2025
  • Questions and Answers: 48
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33810X Practice Exam Questions with Answers Avaya Aura Contact Center Solution Design Exam Certification

Question # 6

During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.

Which Advanced WFO package would the sales person offer AMR Medicure?

A.

Automated Quality Monitoring package

B.

Quality Monitoring package

C.

Workforce Management package

D.

Workforce Optimization package

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Question # 7

A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.

Which solution meets these customer requirements?

A.

Avaya IX ™ Workplace

B.

Avaya Callback Assist

C.

Avaya IX ™M Workspaces

D.

Avaya Agent Desktop

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Question # 8

A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura® Contact Center.

Which application will meet the customer's requirements?

A.

Avaya Control Manager

B.

Avaya one-X® Agent Desktop

C.

Avaya Agent Desktop

D.

Avaya Contact Center Orchestration Designer

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Question # 9

During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.

Which component would the sales person offer South Travel Stores?

A.

Co-browse Snap-In

B.

Multimedia Messaging

C.

Messaging (AAM)

D.

Context Store Snap-In

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Question # 10

A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A.

Engagement Assistant

B.

Presence Service

C.

Microsoft Lync

D.

Avaya Multimedia Messaging

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Question # 11

A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A.

Task Flow Executor (TFE)

B.

Telephony Services Manager (TSM)

C.

SIP Gateway Manager (SGM)

D.

Telephony Services Manager (TSM)

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Question # 12

An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.

Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?

A.

Context Store

B.

Co-Browsing

C.

Engagement Designer

D.

Work Assignment

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Question # 13

A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A.

Avaya IX™ Workforce Engagement

B.

Avaya Control Manager

C.

Avaya IX™ Workspaces

D.

Avaya Breeze® Platform

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Question # 14

An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.

Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)

A.

Context Store

B.

Work Assignment

C.

Dialogue Designer

D.

Co-browse

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