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  • Exam Name: Avaya Aura Contact Center Solution Design Exam
  • Last Update: Apr 28, 2024
  • Questions and Answers: 48
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33810X Practice Exam Questions with Answers Avaya Aura Contact Center Solution Design Exam Certification

Question # 6

A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture,

What is the purpose of the Logical Architecture Diagram?

A.

It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.

B.

As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.

C.

It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.

D.

It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.

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Question # 7

A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.

Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

A.

Avaya IX™ Workplace

B.

Avaya Agent Desktop a

C.

Avaya IX™ Workspaces

D.

Avaya one-X® Agent Desktop

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