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  • Exam Name: Avaya Aura® Contact Center Implementation Exam
  • Last Update: 04-Dec-2025
  • Questions and Answers: 65
  • Single Choice: 41 Q&A's
  • Multiple Choice: 24 Q&A's

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6210 Questions and Answers

Question # 1

In Contact Center Release 7, Contact Center Manager Administration (CCMA) stores information in a Cache Database.

Which three statements regarding the Cache database are true? (Choose three.)

A.

It simplifies the overall solution as all components use a common database.

B.

Avaya Aura® Contact Center Release 7 updates the version of Cache 2015 to Intersystem Cache.

C.

The Cache database technology supports database shadowing for fault tolerant and mission critical solutions such as AACC.

D.

All data is now replicated and there is no need for a CCMA backup and restore.

Question # 2

The Avaya Aura® Media Server High Availability (HA) feature ensures the uninterrupted availability of media processing and reduces the loss of processing data when an AAMS fails.

Which three statements regarding the AAMS High Availability (HA) feature are true? (Choose three.)

A.

You can perform a manual failover on the Active AAMS.

B.

You cannot perform a manual failover on the Active AAMS.

C.

High Availability (HA) is available only if the AAMS servers are installed on the Red Hat Enterprise Linux (RHEL) operating system.

D.

One AAMS HA pair supports up to 1000 agents, without SIP Call Recording.

Question # 3

After you complete the Avaya Aura® Contact Center (AACC) installation, you should perform a backup.

From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup?

A.

Select Location and Immediate Backup

B.

Map Drive and Immediate Backup

C.

Backup Drive and Immediate Backup

D.

Backup Location and Immediate Backup

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