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  • Exam Name: Avaya Aura ContactCenter Implementation Exam
  • Last Update: 05-Dec-2023
  • Questions and Answers: 124
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6210 Questions and Answers

Question # 1

You are preparing the Windows server for the installation of Avaya Aura Contact Center (AACC). As AACC does not support Remote Access Services (RAS), it must be disabled before installing AACC.

What is the correct procedure to disable Remote Access Services?


Disable RAS using the Avaya Aura Contact Center Roles and Features Installer


Disable RAS in Administrative Tools > Computer Management


RAS is disabled automatically by the AACC R7 installation DVD


Disable RAS in Administrative Tools > Remote access connection Manager

Question # 2

Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature.

After configuring the hostname and port for Web Based Statistics, where do you enable the Web Based Statistics feature?


From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics


From Windows > Apps > Multimedia Dashboard > Web Statistics


From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics


From Windows > Administrative Tools > Services > Web Statistics

Question # 3

Which three statements about Avaya Aura® Contact Center (AACC) Licensing are true? (Choose three.)


Agent licenses are available for both Nodal and Corporate Licensing.


A Corporate Enterprise license type is for a network of Avaya Aura® Contact Center installations.


The Nodal Enterprise license type controls the licensing for a single Avaya Aura® Contact Center node.


The licensing grace period duration is 15 days.


Nodal Enterprise licensing supports a Standby License Manager.

Question # 4

A customer has purchased Avaya Aura® Contact Center (AACC) with the correct licensing to provide Open Queue session licenses, and to provide agent licenses for the required multimedia contact types.

Where is Open Queue initially enabled in AACC?


Contact Center Manager Administration (CCMA) > Configuration, Applications > LM Service Configuration Setup tab


Contact Center License Manager > Configuration > Contact Center Licensing tab


CCMS > Multimedia Commissioning > Multimedia Licensing tab


Ignition Wizard configuration > Licensing tab

Question # 5

Avaya Aura® Application Enablement Services (AES) is a set of enhanced telephony APIs, protocols, and Web services available to developers. The interface between the Avaya Aura® Contact Center (AACC) and AES is Mutual TLS.

Which three statements regarding the AES and AACC are true? (Choose three.)


If you are using Web Services security on Contact Center, you cannot use the default certificates and must use the certificates in the Contact Center Certificate Store.


AES 7.0 includes the default Contact Center root certificate.


The Contact Center CTI Proxy points to the AES IP Address, port 4723, Transport TLS.


AES 7.0 does not include the default Contact Center root certificate. To use the default root certificate with AES 7.0, you must import it into AES.

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