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  • Exam Name: Avaya Aura® Contact Center Implementation Exam
  • Last Update: Oct 8, 2024
  • Questions and Answers: 65
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6210 Practice Exam Questions with Answers Avaya Aura® Contact Center Implementation Exam Certification

Question # 6

A customer has purchased Avaya Aura® Contact Center (AACC) with the correct licensing to provide Open Queue session licenses, and to provide agent licenses for the required multimedia contact types.

Where is Open Queue initially enabled in AACC?

A.

Contact Center Manager Administration (CCMA) > Configuration, Applications > LM Service Configuration Setup tab

B.

Contact Center License Manager > Configuration > Contact Center Licensing tab

C.

CCMS > Multimedia Commissioning > Multimedia Licensing tab

D.

Ignition Wizard configuration > Licensing tab

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Question # 7

Which operating system is supported for Avaya Aura® Contact Center Release 7 server installations?

A.

Windows Server 2008 SP7 Standard Edition or Enterprise Edition

B.

Windows Server 2012 R1 Standard Edition or Datacenter Edition

C.

Windows Server 2012 R2 Standard Edition or Datacenter Edition

D.

Windows Server 2008 SP2 Standard or Enterprise Edition

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Question # 8

For Avaya Aura Contact Center (AACC) High Availability (HA), you must backup the active server database, restore it onto the standby server and enable shadowing.

Database shadowing does not work if the difference in time between the active and the standby server database is greater than how many hours?

A.

72 Hours

B.

48 Hours

C.

24 Hours

D.

12 Hours

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Question # 9

Contact Center License Manager provides central control and administration of licensing for Avaya Aura® Contact Center (AACC). Before installing the AACC software, you must choose a license type and a licensing mechanism. The licensing options available to you depend on your Contact Center solution type (AML-based or SIP-enabled), and on the ordering process you use.

Which three license types does Contact Center License Manager support? (Choose three.)

A.

Nodal Network Control Center

B.

Campus Network Control Center

C.

Corporate Enterprise

D.

Nodal Enterprise

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Question # 10

After you complete the Avaya Aura® Contact Center (AACC) installation, you should perform a backup.

From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup?

A.

Select Location and Immediate Backup

B.

Map Drive and Immediate Backup

C.

Backup Drive and Immediate Backup

D.

Backup Location and Immediate Backup

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Question # 11

The Avaya Aura® Media Server High Availability (HA) feature ensures the uninterrupted availability of media processing and reduces the loss of processing data when an AAMS fails.

Which three statements regarding the AAMS High Availability (HA) feature are true? (Choose three.)

A.

You can perform a manual failover on the Active AAMS.

B.

You cannot perform a manual failover on the Active AAMS.

C.

High Availability (HA) is available only if the AAMS servers are installed on the Red Hat Enterprise Linux (RHEL) operating system.

D.

One AAMS HA pair supports up to 1000 agents, without SIP Call Recording.

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Question # 12

In Contact Center Release 7, Contact Center Manager Administration (CCMA) stores information in a Cache Database.

Which three statements regarding the Cache database are true? (Choose three.)

A.

It simplifies the overall solution as all components use a common database.

B.

Avaya Aura® Contact Center Release 7 updates the version of Cache 2015 to Intersystem Cache.

C.

The Cache database technology supports database shadowing for fault tolerant and mission critical solutions such as AACC.

D.

All data is now replicated and there is no need for a CCMA backup and restore.

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Question # 13

In a customer’s Local Area Network, some segments in the network do not allow multicast for transmitting data.

When configuring the Contact Center Manager Administration (CCMA) using the RTR (Real-Time Reporting) Registry Settings, how can network bandwidth usage be limited?

A.

In the Minimum Unicast Sessions box, type the minimum number of simultaneous unicast sessions that the server is directed to allow.

B.

In the Maximum Unicast Sessions box, type the maximum number of simultaneous unicast sessions that the server is directed to allow.

C.

In the Output Rate box, type the minimum number of simultaneous outputs that the server is directed to allow.

D.

In the Output Rate box, type the maximum number of simultaneous outputs that the server is directed to allow.

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Question # 14

Which three statements about Avaya Aura® Contact Center (AACC) Licensing are true? (Choose three.)

A.

Agent licenses are available for both Nodal and Corporate Licensing.

B.

A Corporate Enterprise license type is for a network of Avaya Aura® Contact Center installations.

C.

The Nodal Enterprise license type controls the licensing for a single Avaya Aura® Contact Center node.

D.

The licensing grace period duration is 15 days.

E.

Nodal Enterprise licensing supports a Standby License Manager.

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Question # 15

Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature.

After configuring the hostname and port for Web Based Statistics, where do you enable the Web Based Statistics feature?

A.

From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics

B.

From Windows > Apps > Multimedia Dashboard > Web Statistics

C.

From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics

D.

From Windows > Administrative Tools > Services > Web Statistics

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Question # 16

During the Avaya Aura® Contact Center (AACC) software installations, which tool launches once the UniversalInstaller configuration is successfully completed?

A.

Avaya Aura® Contact Center Configuration Wizard

B.

Avaya Aura® Contact Center Startup Wizard

C.

Avaya Aura® Contact Center Installation Wizard

D.

Avaya Aura® Contact Center Ignition Wizard

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Question # 17

You have been asked to install an Avaya Aura® Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server.

What is the next required step?

A.

Install the Replication Server for database replication.

B.

Run the High Availability tool on the Standby Server.

C.

Perform a backup on the Primary server and execute a restore of the backup on the Standby server.

D.

Reboot the Primary and Secondary Server so that they will synchronize.

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Question # 18

During the Microsoft Windows installation, you must provide a computer name and domain as part of the pre-installation tasks.

What is a valid name for the server computer name?

A.

Toronto2

B.

2Toronto

C.

Toronto2_

D.

Toronto 2

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Question # 19

You are configuring the Windows Operating System for an Avaya Aura® Contact Center (AACC) installation.

Which setting will you select for Data Execution Prevention (DEP)?

A.

Turn off DEP for all programs and services.

B.

Turn on DEP for essential Windows programs and services only.

C.

Turn on DEP for all programs and services except for those specifically selected.

D.

Turn on DEP for all AACC programs and services.

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