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  • Exam Name: Avaya Aura ContactCenter Implementation Exam
  • Last Update: May 2, 2024
  • Questions and Answers: 124
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6210 Practice Exam Questions with Answers Avaya Aura ContactCenter Implementation Exam Certification

Question # 6

A customer has purchased Avaya Aura® Contact Center (AACC) with the correct licensing to provide Open Queue session licenses, and to provide agent licenses for the required multimedia contact types.

Where is Open Queue initially enabled in AACC?

A.

Contact Center Manager Administration (CCMA) > Configuration, Applications > LM Service Configuration Setup tab

B.

Contact Center License Manager > Configuration > Contact Center Licensing tab

C.

CCMS > Multimedia Commissioning > Multimedia Licensing tab

D.

Ignition Wizard configuration > Licensing tab

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Question # 7

Which three statements about Avaya Aura® Contact Center (AACC) Licensing are true? (Choose three.)

A.

Agent licenses are available for both Nodal and Corporate Licensing.

B.

A Corporate Enterprise license type is for a network of Avaya Aura® Contact Center installations.

C.

The Nodal Enterprise license type controls the licensing for a single Avaya Aura® Contact Center node.

D.

The licensing grace period duration is 15 days.

E.

Nodal Enterprise licensing supports a Standby License Manager.

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Question # 8

Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature.

After configuring the hostname and port for Web Based Statistics, where do you enable the Web Based Statistics feature?

A.

From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics

B.

From Windows > Apps > Multimedia Dashboard > Web Statistics

C.

From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics

D.

From Windows > Administrative Tools > Services > Web Statistics

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Question # 9

You are preparing the Windows server for the installation of Avaya Aura Contact Center (AACC). As AACC does not support Remote Access Services (RAS), it must be disabled before installing AACC.

What is the correct procedure to disable Remote Access Services?

A.

Disable RAS using the Avaya Aura Contact Center Roles and Features Installer

B.

Disable RAS in Administrative Tools > Computer Management

C.

RAS is disabled automatically by the AACC R7 installation DVD

D.

Disable RAS in Administrative Tools > Remote access connection Manager

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