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  • Exam Name: Avaya Aura Contact Center Multimedia Implementation Exam
  • Last Update: 04-Dec-2025
  • Questions and Answers: 60
  • Single Choice: 51 Q&A's
  • Multiple Choice: 9 Q&A's

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6211 Questions and Answers

Question # 1

Which service contains the InboundMessage Handler (IMH) component?

A.

Contact Center Multimedia (CCMM) License Service

B.

Contact Center Multimedia (CCMM) Campaign Scheduler Service

C.

Contact Center Multimedia (CCMM) E-mail Manager Service

D.

Contact Center Multimedia (CCMM) Starter Service

Question # 2

When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)

A.

Call setup

B.

Dialing

C.

Active

D.

Alerting

Question # 3

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is usedfor the Web Communications skillset?

A.

WC_

B.

VI_

C.

PO_

D.

SM_

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