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  • Exam Name: Avaya Aura Contact Center Multimedia Implementation Exam
  • Last Update: 05-Dec-2023
  • Questions and Answers: 60
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6211 Questions and Answers

Question # 1

When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?


Contact Center Multimedia (CCMM)


License Manager


Contact Center Manager Administration (CCMA)


Contact Center Manager Server (CCMS)

Question # 2

Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?









Question # 3

Users of the Outbound Campaign Management Tool require access rights to theOutbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?




Access and Partition Management


Contact Center Management



Question # 4

You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?


Database Maintenance utility




High Availability


Data export utility

Question # 5

A useris assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?


The campaign stops functioning.


The campaign will not be created.


The campaign will not receive data.


Thecampaign will receive calls but no agent is assigned.

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