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  • Exam Name: Avaya Aura Contact Center Multimedia Implementation Exam
  • Last Update: 26-Jun-2022
  • Questions and Answers: 60
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6211 Questions and Answers

Question # 1

You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)

A.

Web Comms

B.

Agent

C.

Skillset

D.

Server

E.

Email

Question # 2

Which Orchestration Designer intrinsicis used for Multimedia contacts?

A.

CONTACT TYPE

B.

QUIT

C.

LOG

D.

WAIT

Question # 3

Which Avaya Aura® Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?

A.

Contact Center Manager Server (CCMS)

B.

Avaya Agent Desktop (AAD)

C.

Contact Center Multimedia (CCMM)

D.

Contact Center Manager Administration (CCMA)

Question # 4

In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

A.

Treatments given to thecustomer while waiting for the agent to end the chat session

B.

Treatments given to the customer while waiting for the agent to join the chat session

C.

Treatments given to the customer while waiting for the agent to reply in an existing chat session

D.

Treatments given to the agent while waiting for the customer to join the chat session

Question # 5

Which section under the Agent Desktop Configuration would allow Agent Desktop to move tothe front upon arrival of a new contact?

A.

New Contact Presentation

B.

Hot Desking

C.

Logoff Terminal State

D.

Maximum Open Duration

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