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  • Exam Name: Avaya Aura Contact Center Multimedia Implementation Exam
  • Last Update: Oct 8, 2024
  • Questions and Answers: 60
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6211 Practice Exam Questions with Answers Avaya Aura Contact Center Multimedia Implementation Exam Certification

Question # 6

You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)

A.

Web Comms

B.

Agent

C.

Skillset

D.

Server

E.

Email

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Question # 7

You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?

A.

On the CCMA Launchpadselect: Configuration > Select the CCT server > click CCT Administration > Click the links.

B.

Open a web browser and browse to http:// /CCTConsole, where is the name of the CCMS server.

C.

On the Avaya Aura® Contact Center (AACC) server click: Start > Avaya > Contact Center > Communication Control Toolkit > Ref Client.

D.

On the System Control and Monitor utility > select the CCT tab > click Launch CCT Console button.

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Question # 8

A useris assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?

A.

The campaign stops functioning.

B.

The campaign will not be created.

C.

The campaign will not receive data.

D.

Thecampaign will receive calls but no agent is assigned.

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Question # 9

Where is the administration of outbound campaigns and management of dialing listsperformed?

A.

Contact Center Multimedia Server

B.

Avaya Aura® Contact Center

C.

Avaya Proactive Outreach Manager

D.

Avaya Aura® Media Server

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Question # 10

Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

A.

GIVE IVR

B.

QUEUE TO SKILLSET

C.

GIVE RAN

D.

GIVE MUSIC

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Question # 11

Which component is used to add servers in Contact Center Manager Administration (CCMA)?

A.

Configuration

B.

Multimedia

C.

Access and Partition Management

D.

Contact Center Management

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Question # 12

Which Orchestration Designer intrinsicis used for Multimedia contacts?

A.

CONTACT TYPE

B.

QUIT

C.

LOG

D.

WAIT

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Question # 13

Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?

A.

CCT Console

B.

CCT Trace Control

C.

CCT Reference Client

D.

CCT API

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Question # 14

You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. WhichURL location will you enter to access the AAD Web page to start the AAD installation?

A.

http:// /agentdesktop where is the server name or IP Address of the Contact Center Manager Server (CCMS)

B.

http:// /agentdesktop where is the server name or IP Address of the Avaya Aura® Application Enablement Server

C.

http:// /agentdesktop where is the server name or IP Address of the Contact Center Multimedia (CCMM) Server

D.

https://support.avaya.com web site

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Question # 15

A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outboundcampaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

A.

the Outbound Campaign Management Tool

B.

the CCMA

C.

the Multimedia Contact Manager

D.

the E-mail Manager

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Question # 16

Which Avaya Aura® Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?

A.

Avaya Agent Desktop

B.

Contact Center Manager Server

C.

Contact Center Manager Administration

D.

Session Initiation Protocol

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Question # 17

Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click onthe double page icon?

6211 question answer

A.

Getting workitem status

B.

Transferring the call

C.

Accessing the address book

D.

Copy the calling number from the workitem

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Question # 18

Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?

A.

It is used to administer Avaya Aura® Agent Desktop(AAAD) and to monitor Agent performance using a browser-based interface.

B.

It helps with implementing CTI for installed and browser-based client integrations.

C.

It provides administrative and management capabilities for CCMM resources.

D.

It allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications.

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