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Note! 72200X has been withdrawn. The new exam code is 72201X

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72200X Questions and Answers

Question # 1

Which two methods are used to obtain Avaya Aura® Communication Manager (CM) software version information? (Choose two.)

A.

In CM SMI, navigate to Administration > Server Maintenance > Server > Software Version.

B.

In Avaya Aura® System Manager (SMGR), navigate to Services > Inventory > Managed Elements.

C.

In Linux, issue the swversion. command.

D.

In Linux, issue the software version show.command.

E.

In CM SAT, issue the display software version. command.

Question # 2

Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)

A.

It is eight steps that guarantee a logical way to isolate an issue.

B.

It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, prevention for the future.

C.

It is eight steps that define how to escalate third-party integration issues.

D.

It is eight steps that used to guarantee systems are operational after an implementation.

E.

It is eight steps that ensure a faster time to resolution.

Question # 3

After an Avaya Aura® Communication Manager (CM) upgrade, a customer called Avaya support because their SIP telephones were unable to login. Support was able to confirm that the telephones had not been upgraded.

Which pre-implementation step was omitted?

A.

Provide accurate licensing specification.

B.

Verify version installed is compatible with existing versions.

C.

Test all third-party equipment and software.

D.

Access support.avaya.com to verify customer systems compatibility.

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