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  • Exam Name: Avaya Aura Call Center Elite Implementation Exam
  • Last Update: 26-May-2024
  • Questions and Answers: 63
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7392X Questions and Answers

Question # 1

Refer to the exhibit.

7392X question answer

Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A”?

A.

9432

B.

876549432

C.

3876

D.

87654

Question # 2

A supervisor wants their agents to automatically log out at a specific time.

Which two administration forms are used to configure this functionality? (Choose two.)

A.

Station Form

B.

Agent LoginID Form

C.

Hunt Group Form

D.

Feature-Related System-Parameters Form

Question # 3

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.

Which call center feature can the customer use to track their defined call types?

A.

Least Occupied Agent (LOA)

B.

Call Work Codes (CWC)

C.

Feature Access Codes (FAC)

D.

Redistribution on No Answer (RONA)

Question # 4

A customer is waiting. In queue, listening to music, and waiting for the call to be routed to an agent. Which mechanism controls what happens while the customer is wafting In the queue?

A.

Agent Stations

B.

Vectors

C.

Skills

D.

Hunt Groups

Question # 5

An Elite Call Center agent is assigned the following Skills:

7392X question answer

And the Call Handling Preference is configured as Greatest Need.

7392X question answer

Which of the culls will the agent handle first under the greatest need handling preference?

A.

Skill 4 Call

B.

Skill 2 Call

C.

Skill 1 Call

D.

Skill 3 Call

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