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  4. 7392X - Avaya Aura Call Center Elite Implementation Exam

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  • Exam Name: Avaya Aura Call Center Elite Implementation Exam
  • Last Update: 24-Apr-2024
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7392X Questions and Answers

Question # 1

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?

A.

System-Parameters Security

B.

Special System Parameters

C.

System-Parameters Customer-Options

D.

Feature-Related System Parameters

Question # 2

Which two functions do Vector Directory Numbers (VDNs) perform in a call center? (Choose two.)

A.

VDNs ensure that agents can originate and terminate calls.

B.

VDNs interpret the skills an agent has.

C.

VDNs route calls by pointing to a vector.

D.

VDNs define the call flow through the call center.

E.

VDNs pass parameters to the vector for processing.

Question # 3

Which component provides audio support in Avaya Aura® Call Center Elite?

A.

System Manager

B.

Communication Manager

C.

Avaya Aura® Media Server

D.

S8300 Server Blade

Question # 4

Which three- Vector Directory Number (VON) parameters are associated with the active VDN? (Choose three.)

A.

VDN Skill

B.

Class of Services (COS) .

C.

Tenant Number (TN)

D.

Best Services Routing (BSR) Application

E.

Measured

Question # 5

Which properties of the call center must be configured so that hunt groups are treated as skill hunt groups for the Automatic Call Distribution (ACD)?

A.

Hunt groups are set to the skill hunt groups if the ACD is set to yes, and if Expert Agent Selection is set to no.

B.

Hunt groups are set to be skill hunt groups If ACD Is set to yes, and Expert Agent Selection is set to yes.

C.

Hunt groups are set to be skill hunt groups if the ACD Is set to no, and if Expert Agent Selection is set to yes.

D.

Hunt groups are set to be skill hunt groups if the ACD is set to no, and If Expert Agent Selection is set to no.

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