7392X Practice Exam Questions with Answers Avaya Aura Call Center Elite Implementation Exam Certification

Collect Scope Variable

Global Scope Variable

Local Scope Variable

Persistent Scope Variable

It Is a group of agents that all have- the ability to answer specific calls.

It Is a group of VDNs that receive calls and pass to a vector.

It is a group of extensions that receive calls to a specific telephone number.

It Is a group of skills that an agent has to manage specific calls.

Call 1

Call 2

Call 3

Call 4

5

1

2

3

7

Skill 4 Call

Skill 2 Call

Skill 1 Call

Skill 3 Call

Agent Stations

Vectors

Skills

Hunt Groups

Adjunct Routing

Network Call Transfer

Look-Ahead Interflow

Network Call Redirection

VDN Skill

Class of Services (COS) .

Tenant Number (TN)

Best Services Routing (BSR) Application

Measured

The ability to change the skills assigned to an agent

The conditional call treatment or routing based on parameters such as time of day, day of holidays, etc.

The ability for an agent to answer multiple Automatic Call Distribution (ACD) calls

The ability for supervisors to monitor an agent's ACD calls

The customized handling of incoming calls via programmed commands

Create a class of service (COS) for the dialing features.

Create a class of restriction (COR) for calling privileges.

Create a class of restriction (COR) for the feature access code.

Create a class of service (COS) for a collection of feature access codes.

It improves agent performance as supervisors have the option to have agents handle calls based on either skill level or greatest need.

It provides basic reporting on Vectors, Agents, and Trunk Groups.

It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

It provides options for selecting among available agents with the same skill.

It enables recorded announcements to be played to incoming calls.

MOD10

ADD

CATR

SEL

Vector

Measured Format

Agent Login

Skill Preferences

Extension

Hunt Group