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  • Exam Name: Avaya Aura Call Center Elite Implementation Exam
  • Last Update: May 3, 2024
  • Questions and Answers: 63
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7392X Practice Exam Questions with Answers Avaya Aura Call Center Elite Implementation Exam Certification

Question # 6

When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which three features are added? (Choose three.)

A.

Service Level Maximize

B.

Advocate

C.

Hunt Group

D.

Call Management System (CMS)

E.

Agent Selection (EAS)

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Question # 7

In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not be taken into account when routing the queued calls to an agent.

To meet this requirement, to which type of call distribution method should the hunt group> be configured?

A.

Direct Department Calling (DDC)

B.

Uniform Call Distribution Most Idle Agent (UCD-MIA)

C.

Uniform Call Distribution-Least Occupied Agent (UCD-LOA)

D.

Dynamic Agent Selection (DAS)

E.

Expert Agent Distribution-Most Idle Agent (EAD-MIA)

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Question # 8

Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

A.

It is possible to use Vector Directory Number (VDN) skill preferences.

B.

Call Management System (CMS) or IQ must be used as the reporting tool.

C.

It includes Export Agent Selection (EAS) and Business Advocate (BA).

D.

Service Level Maximize (SLM) can be used as a skills-based call distribution type.

E.

SLM can be used as an agent-based call distribution type.

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Question # 9

To ensure that announcements always start at the beginning when played as part of a vector, which action must be taken?

A.

Use Analog announcements only

B.

Set the queue field to Yes

C.

Use external announcements

D.

Create forced announcements

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