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  4. 7492X - Avaya Aura® Call Center Elite Support Exam

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  • Exam Name: Avaya Aura® Call Center Elite Support Exam
  • Last Update: 18-Apr-2024
  • Questions and Answers: 83
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7492X Questions and Answers

Question # 1

When a customer generates a TTrace log file there are specified components in each line item of the log file.

Which data do these components include?

A.

The log file includes the date, the time, the name of the processes, the system where the process is running, and the process ID

B.

The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the agent handling contacts

C.

The log file includes the name of the processes, the system where the process is running, and the process ID

D.

The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the user on the system

Question # 2

Refer to the exhibit.

7492X question answer

Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

A.

The call will be routes to 2048

B.

The call will queue to skill 1

C.

The call will be disconnected

D.

The call will be routed to 2049

Question # 3

What is the process for routing calls to one or more networked locations that appear as single center called?

A.

Virtual Site Routing

B.

Multiple Routing

C.

Best Service Routing

D.

Interflow Routing

Question # 4

Refer to the exhibit.

7492X question answer

7492X question answer

A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent’s Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.

What would be the reason for this?

A.

VDN Override on VDN 7202 is set to no

B.

VDN Override on VDN 7201 is set to yes

C.

The caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease

D.

No agents are staffed in skill 1

Question # 5

If your software is not working, what is the best practice to determine how to fix the concern?

A.

Do a root cause analysis and gather information to solve the problem to prevent future Issues.

B.

Use the nine disciplines associated with troubleshooting to identify and describe the problem.

C.

The ability to get the software running immediately will solve all business needs.

D.

Monitor logs and alerts for Information for a few months to determine the problem.

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