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  • Exam Name: Avaya Aura® Call Center Elite Support Exam
  • Last Update: 18-Jun-2024
  • Questions and Answers: 83
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7492X Questions and Answers

Question # 1

How can an installer identify if a customer has the Call Center Elite package?


Check the System-Parameters Customer-Options Form and look for the "Call Center Elite" field.


Check the Feature-Related System Parameters and look for the "Call Center Elite" field.


Check the System-Parameters Customer-Options Form and look for the "EAS" field.


Check the System-Parameters Customer-Options Form and look for the "Vectoring (3-0 Enhanced) field.

Question # 2

The Status Poll VDN does not respond to a consider location vector command. Which three reasons are causing this problem? (Choose three.)


The Incorrect Status Poll VDN is defined in HSR application form.


The Console Permission is NOT enabled.


The Route-pattern TSC settings has a setting = n.


The Interflow Vector Is not defined at the remote location.


The Status Poll VDN is using TAC Instead of aar analysis digits.

Question # 3

What are two call vectoring command failures for "adjunct routing"? (Choose two.)


The VDN's COR does not permit routing to the adjuncts applied destination.


The specified agent Is not logged into the specified split tor a direct agent call.


The VDN's COS-group does not have Console Permission set to y.


The CTI link can be any Identifier.

Question # 4

When deploying virtual environments, what factors should you consider for your virtual server?


Configure resources where the virtual appliances are on the same host if possible


Configure resources on as many separate partitions as possible


Configure resources for traffic or performance for an average day


Configure resources in a way that you can monitor their performance regularly

Question # 5

A customer uses multi site Best Service Routing (BSR) and IP trunks to handle callers in the most efficient manner. To conserve bandwidth they would like announcements to be sourced at the local, regardless of which site is deemed "best".

Which licensed feature must be activated to accomplish this?


BSR Usage Allocation Enhancements


ISDN/SIP Network Call Redirection


VDN Return Destination


BSR Local Treatment for IP and ISDN

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