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  • Exam Name: Avaya Aura® Call Center Elite Support Exam
  • Last Update: Jul 23, 2024
  • Questions and Answers: 83
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7492X Practice Exam Questions with Answers Avaya Aura® Call Center Elite Support Exam Certification

Question # 6

Refer to the exhibit.

7492X question answer

What are three reasons for turning on “Net Redir” = y? (Choose three.)

A.

Network Call Deflection does not use ISDN messaging.

B.

It supports route-to number ~rl23658888.

C.

It increases trunk usage and costs.

D.

It supports Network Call Transfer.

E.

It decreases trunk usage and costs.

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Question # 7

A customer uses the quick installer to install the core applications for their Call Center Elite Multichannel system.

Which three core server applications require manual configuration during the installation process? (Choose three.)

A.

Media Director

B.

Call Routing Server

C.

Interaction Data Server

D.

Web Chat for IIS

E.

Email Media Store

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Question # 8

A customer wants to configure their call center for emergencies.

What action would you advise the call center supervisor to use to configure an alternate call path in case of a disaster?

A.

Set a value variable and change the value assigned using a feature access code

B.

Set a trunk group and change the trunk number using a variable

C.

Set a vector directory number with a collect-type variable

D.

Set a feature access code that detects a power outage and reroutes calls automatically

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Question # 9

Which operator of the SET command allows you to check number validation in dialed strings using Luhn’s algorithm?

A.

MOD10

B.

ADD

C.

CATR

D.

SEL

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Question # 10

A customer reports that they received the message ‘Tserver Link Up’.

What should you advise them to do?

A.

Connect the Tserver to establish the link between the Tserver and the Communication Manager

B.

Check that the Tserver details are correct and AES Server is running

C.

Check the License Director configuration and ensure that the service is running

D.

Nothing. This is just a message indicating the specified link is established

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Question # 11

You are asked to resolve an Issue with little information except that there are reports of calls being disconnected and calls in queue not receiving announcements. When you check the display events In the Communication Manager (CM) there are several events that need to be researched.

Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?

A.

Use the Event Type column.

B.

Use the Event Data 1.

C.

Use the Event Data 2

D.

Use the Event Description.

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Question # 12

A customer uses multi site Best Service Routing (BSR) and IP trunks to handle callers in the most efficient manner. To conserve bandwidth they would like announcements to be sourced at the local, regardless of which site is deemed "best".

Which licensed feature must be activated to accomplish this?

A.

BSR Usage Allocation Enhancements

B.

ISDN/SIP Network Call Redirection

C.

VDN Return Destination

D.

BSR Local Treatment for IP and ISDN

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Question # 13

When deploying virtual environments, what factors should you consider for your virtual server?

A.

Configure resources where the virtual appliances are on the same host if possible

B.

Configure resources on as many separate partitions as possible

C.

Configure resources for traffic or performance for an average day

D.

Configure resources in a way that you can monitor their performance regularly

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Question # 14

What are two call vectoring command failures for "adjunct routing"? (Choose two.)

A.

The VDN's COR does not permit routing to the adjuncts applied destination.

B.

The specified agent Is not logged into the specified split tor a direct agent call.

C.

The VDN's COS-group does not have Console Permission set to y.

D.

The CTI link can be any Identifier.

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Question # 15

The Status Poll VDN does not respond to a consider location vector command. Which three reasons are causing this problem? (Choose three.)

A.

The Incorrect Status Poll VDN is defined in HSR application form.

B.

The Console Permission is NOT enabled.

C.

The Route-pattern TSC settings has a setting = n.

D.

The Interflow Vector Is not defined at the remote location.

E.

The Status Poll VDN is using TAC Instead of aar analysis digits.

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Question # 16

How can an installer identify if a customer has the Call Center Elite package?

A.

Check the System-Parameters Customer-Options Form and look for the "Call Center Elite" field.

B.

Check the Feature-Related System Parameters and look for the "Call Center Elite" field.

C.

Check the System-Parameters Customer-Options Form and look for the "EAS" field.

D.

Check the System-Parameters Customer-Options Form and look for the "Vectoring (3-0 Enhanced) field.

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Question # 17

What would trigger a vector event error?

A.

When vector processing reaches the maximum 1000 steps allowed

B.

When vector processing reaches the- maximum 100 steps allowed

C.

Misdirected calls

D.

Call Denial

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Question # 18

When a customer generates a TTrace log file there are specified components in each line item of the log file.

Which data do these components include?

A.

The log file includes the date, the time, the name of the processes, the system where the process is running, and the process ID

B.

The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the agent handling contacts

C.

The log file includes the name of the processes, the system where the process is running, and the process ID

D.

The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the user on the system

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Question # 19

In which document can the events table be found?

A.

Troubleshooting Avaya Aura® Call Center Elite

B.

Programming Call Vectoring Features in Avaya Aura® Call Center Elite

C.

Administrator Guide tor Avaya Communication Manager

D.

Feature Description and Implementation for Avaya Communication Manager

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Question # 20

When deploying a virtual environment, you should configure the applications in a specific order.

Which option provides the best order to verify the virtual environment?

A.

Application Enablement Services, Call Center Elite Multichannel, SQL database

B.

Avaya WebLM, Communication Manager, SQL database

C.

Call Center Elite Multichannel, Avaya WebLM, SQL database

D.

SQL database, Communication Manager, Avaya WebLM

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Question # 21

A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.

Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?

A.

Reserve Agents

B.

Weighted Advance Time

C.

Dynamic Queue Position

D.

Greatest Need

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Question # 22

Which vector object can replace the Time of day (TOD) global Vector Variable?

A.

Vector Routing Table

B.

Business Schedule Table

C.

Service Hours Table

D.

Policy Routing Table

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Question # 23

What are the three key differences between Enhanced look Ahead Interflow(FLAI) and traditional LAI? (Choose three.)

A.

The ELAI uses the interflow-qpos vector command.

B.

The Call Center calls must be queued to first in LLAI.

C.

The ELAI uses route-to number ~r 13035485103.

D.

The ELAI Is near first-in-first-out routing.

E.

The value of the Interflow-qpos can be set as <=12.

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Question # 24

Which three commands can be used with Network Call Deflection? (Choose three.)

A.

Collect digits

B.

Route-to number

C.

Announcement

D.

Queue to best:

E.

Wait hearing ringback

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