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When a customer generates a TTrace log file there are specified components in each line item of the log file.
Which data do these components include?
Refer to the exhibit.
Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?
What is the process for routing calls to one or more networked locations that appear as single center called?
Refer to the exhibit.
A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent’s Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.
What would be the reason for this?
If your software is not working, what is the best practice to determine how to fix the concern?
A customer using the TTrace tool wants the TTrace system to send an email when the system logs a particular type of alarm on the TTRace server.
Which TTrace tool will accomplish this?