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7765X Questions and Answers

Question # 1

Which three types of recordings are supported in Avaya Workforce Optimization Select 5.0? (Choose three.)

A.

SIPREC

B.

IPOCC passive

C.

Active DMCC

D.

Station Side

E.

Active MLS

Question # 2

What is the permission that allows a supervisor to administer all the employees?

A.

Company Admin

B.

System Admin

C.

Superuser

D.

App Admin

Question # 3

What are two options for agents/supervisors when they disagree with an evaluation score? (Choose two.)

A.

They can decline the evaluation.

B.

They can appeal the evaluation.

C.

They can escalate it with the superior.

D.

They can click on the disagree button in the evaluation view mode.

Question # 4

Avaya Workforce Optimization Select is setup to use Pacific Time. An agent is located in the Eastern Time zone and the supervisor is located in Mountain Time zone.

When supervisor views the particular agent interaction, in which time zone will the call start time be showing?

A.

Mountain Time

B.

Pacific Time

C.

System Time

D.

Eastern Time

Question # 5

Which two ways can the Privileges for a set of employees be modified, without disturbing the privileges defined for other employees belonging to the same Role? (Choose two.)

A.

Modify privileges for each employee.

B.

Create a role with a new set of privileges, and associate the employees.

C.

Modify the privileges at Role level.

D.

Modify privileges for the selected employees in bulk.

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