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7765X Practice Exam Questions with Answers Avaya Workforce Optimization Select Implementation and Support Exam Certification

Question # 6

The error message displayed is:

"You cannot play this interaction as the audio could not be loaded either because of unsupported file format or server/network failure."

Which action is not a valid troubleshooting step to help resolve the error?

A.

Check if the user has permission to play the Interaction.

B.

Check if the file is available in the storage location.

C.

Check if the Media Manager service is running.

D.

Check if the browser supports HTML5.

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Question # 7

Which action is not required for an IP Office Contact Center deployment?

A.

Configuring the switch IP address

B.

Enabling TAPI3 Tracing

C.

Installing TAPI3 Driver

D.

Installing TSAPI Driver

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Question # 8

Which action can Auto Assign elearning courses/quizzes?

A.

View the Evaluations.

B.

Assign them via coaching.

C.

Assign them from library interface.

D.

Associate course/quiz to a response.

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Question # 9

Which URL will you launch to check the agent state when calls are not getting recorded in a free seating environment?

A.

http://ip_addr:34101/AvayaAdapter/DebugServlet

B.

http://ip_addr:34101/AvayaAdapter

C.

http://ip_addr:34101/AACCNETAdapter/DebugServlet

D.

http://ip_addr:34112/AvayaAdapter/DebugServlet

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