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  • Exam Name: Avaya Contact Center Select Implementation and Maintenance Exam
  • Last Update: 23-Jun-2022
  • Questions and Answers: 65
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78950X Questions and Answers

Question # 1

Which two tasks must be completed before starting the WebLM Software Appliance deployment? (Choose two.)


Download the WebLM Software Appliance from PLDS-


Mount the Avaya Contact Center Select (ACCS) DVD on the VMware server.


Verify that the Avaya Contact Center Select (ACCS) Software Appliance has been deployed


Log into the vCenter or vSphere.

Question # 2

Information in the Avaya Contact Center Select (ACCS) historical database Is summarized into interval, daily, weekly, and monthly summaries.

If the current time is 8:05 AM, when could the first interval report be created that would include current activity?


Any time after 8:05 AM


After midnight


After 8:15 AM


After 9:00 AM

Question # 3

Before a skillset threshold class will apply to a skillset, which action must be taken?


The skillset threshold class must be created and assigned to the skillset in configuration.


The skillset threshold class must be created and applied to the agents servicing the skillset.


The skillset threshold class must be created and assigned to the skillset in Orchestration Designer.


The skillset threshold class must be created and assigned to the skillset in Real-Time displays.

Question # 4

The information used to populate Real Time Displays may be transmitted by using which two modes? (Choose two.)









Question # 5

To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)


SIP user account


IP Office user account


Active Directory Domain account


Windows user account

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