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  • Exam Name: Avaya Contact Center Select Implementation and Maintenance Exam
  • Last Update: 14-Dec-2024
  • Questions and Answers: 65
  • Single Choice: 38 Q&A's
  • Multiple Choice: 27 Q&A's

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78950X Questions and Answers

Question # 1

Which two tools are used to configure the email servers In Avaya Contact Center Select (ACCS)? (Choose two.)

A.

The ACCS Multimedia administration component

B.

The Configuration component of the ACCS Launchpad

C.

The outbound component of the ACCS Launchpad

D.

The ACCS Ignition Wizard

Question # 2

Which two licenses will an agent need when servicing the Customer_Service voice skillset, the EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)

A.

One multiplicity license

B.

One mobile agent license

C.

One voice license

D.

One multimedia license

Question # 3

The SIP Domain for the IP Office is set to ukaccslpoll.lab.trn.com.

When administering the IP Office to work with Avaya Contact Center Select (ACCS), which two steps are required? (Choose two.)

A.

Verify SIP trunks are available for the ACCS integration.

B.

Verify that SIP Registrar Enable is configured in the IP Office VoIP settings.

C.

Administer the ACCS system SIP Domain to match the IP Office.

D.

Change the IP Office SIP Domain to match the ACCS system.

Question # 4

Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?

A.

ACCS, Configuration component

B.

ACCS, Contact Center Manager component

C.

IP Office Web Manager

D.

IP Office System Status

Question # 5

How many Multimedia users are fully configured within the sample users on Avaya Contact Center Select (ACCS)?

A.

1

B.

10

C.

25

D.

100

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