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  • Exam Name: Avaya Contact Center Select Implementation and Maintenance Exam
  • Last Update: Jul 23, 2024
  • Questions and Answers: 65
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78950X Practice Exam Questions with Answers Avaya Contact Center Select Implementation and Maintenance Exam Certification

Question # 6

How many Multimedia users are fully configured within the sample users on Avaya Contact Center Select (ACCS)?

A.

1

B.

10

C.

25

D.

100

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Question # 7

Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?

A.

ACCS, Configuration component

B.

ACCS, Contact Center Manager component

C.

IP Office Web Manager

D.

IP Office System Status

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Question # 8

The SIP Domain for the IP Office is set to ukaccslpoll.lab.trn.com.

When administering the IP Office to work with Avaya Contact Center Select (ACCS), which two steps are required? (Choose two.)

A.

Verify SIP trunks are available for the ACCS integration.

B.

Verify that SIP Registrar Enable is configured in the IP Office VoIP settings.

C.

Administer the ACCS system SIP Domain to match the IP Office.

D.

Change the IP Office SIP Domain to match the ACCS system.

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Question # 9

Which two licenses will an agent need when servicing the Customer_Service voice skillset, the EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)

A.

One multiplicity license

B.

One mobile agent license

C.

One voice license

D.

One multimedia license

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Question # 10

Which two tools are used to configure the email servers In Avaya Contact Center Select (ACCS)? (Choose two.)

A.

The ACCS Multimedia administration component

B.

The Configuration component of the ACCS Launchpad

C.

The outbound component of the ACCS Launchpad

D.

The ACCS Ignition Wizard

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Question # 11

Which three statements about Avaya Contact Center Select (ACCS) Software Appliance deployment are true? (Choose three.)

A.

It consists of Avaya Aura® Media Server OVA and Avaya WebLM OVA,

B.

ACCS Release 7.1 software is available as an Open Virtual Appliance (OVA) file.

C.

The ACCS software appliance is supported only on ESXI 6,7 virtualization environments.

D.

WebLM OVA must deployed with the Disk Format - Thick Provision Lazy Zeroed.

E.

The WebLM server Host ID is obtained from https;//weblm IP address:52233/WebLM/index.jsp

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Question # 12

Which two types of pegging thresholds will Impact both real-time displays and historical reports? (Choose two.)

A.

Service Factor

B.

Short call

C.

Service Level

D.

Display

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Question # 13

Which type of application variables are used to reference the sample prompts?

A.

RAN type variables

B.

STRING type variables

C.

MUSIC type variables

D.

LANGUAGE type variables

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Question # 14

The information used to populate Real Time Displays may be transmitted by using which two modes? (Choose two.)

A.

Broadcast

B.

Unicast

C.

Anycast

D.

Multicast

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Question # 15

What happens after an agent enters an After Call Work Item activity code while on a skillset call?

A.

The skillset call is released and the agent goes Into After Call Work state.

B.

The agent goes into a Walk Away state.

C.

When the agent releases the skillset call, they are automatically placed in an After Call Work state.

D.

After releasing the call, the agent must go Ready before entering the After Call Work state.

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Question # 16

Avaya Contact Center Select (ACCS) uses the TAPI-D Interface to monitor and control the agent endpoint in the IP Office platform. The ACCS solution needs to provide a secure password to use the TAPI-D link.

Which password is required?

A.

ACCS Administrator password

B.

IP Office System password

C.

CCMA Login ID password

D.

Agent Login ID password

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Question # 17

Which Contact Center component was previously using a combination of Active Directory -Lightweight Directory Services (AD-LDS) and Microsoft Access databases?

A.

CCMA

B.

CCMS

C.

CCMM

D.

CCT

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Question # 18

Which of the Avaya Contact Center Select (ACCS) Ignition Wizard configuration tasks is optional for a installations?

A.

IP Office

B.

Licensing

C.

Multimedia

D.

Security Settings

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