Labour Day Special - 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: c4sdisc65

PCM PDF

$38.5

$109.99

3 Months Free Update

  • Printable Format
  • Value of Money
  • 100% Pass Assurance
  • Verified Answers
  • Researched by Industry Experts
  • Based on Real Exams Scenarios
  • 100% Real Questions

PCM PDF + Testing Engine

$61.6

$175.99

3 Months Free Update

  • Exam Name: Professional Certified Marketer
  • Last Update: Apr 28, 2024
  • Questions and Answers: 316
  • Free Real Questions Demo
  • Recommended by Industry Experts
  • Best Economical Package
  • Immediate Access

PCM Engine

$46.2

$131.99

3 Months Free Update

  • Best Testing Engine
  • One Click installation
  • Recommended by Teachers
  • Easy to use
  • 3 Modes of Learning
  • State of Art Technology
  • 100% Real Questions included

PCM Practice Exam Questions with Answers Professional Certified Marketer Certification

Question # 6

Recency, frequency, monetary (RFM) analysis is based on the concept that

A.

most consumers follow the standard AIDA process when viewing an ad.

B.

the best predictor of future behavior is past and present behavior.

C.

demographics are the basis of all good market research data.

D.

the best customers for a product are the existing customers.

Full Access
Question # 7

Jim was born after World War II in the year 1949 in the U.S. If most of his friends were born between 1957 and 1950, Jim and his friends would be considered part of _____.

A.

cohorts

B.

Generation Xers.

C.

baby boomers

D.

Generation Yers

E.

Generation Zers

Full Access
Question # 8

Newtown-based athletic shoe manufacturer Alpha Shoes sells different types of shoes for kids, and focuses its marketing activities in the Newtown region. To increase sales of its products, Alpha begins an intensive promotional campaign in Newtown's schools. Which of the following market strategies is the company using?

A.

diversification

B.

market penetration

C.

horizontal integration

D.

market development

E.

vertical integration

Full Access
Question # 9

A sustainable competitive advantage for a firm refers to:

A.

an advantage that a firm possesses as a result of being first in a particular market.

B.

an advantage that a firm possesses for a short period of time, till a competitor replicates it.

C.

an advantage that is not easily copied and thus can be maintained over a long period of time.

D.

an advantage companies possess by being already established in a market.

E.

an advantage that a firm has as a result of its ability to produce goods at a lower cost than its competitors.

Full Access
Question # 10

Hanna is buying a wedding dress and chooses one that is beyond her budget. However, she notices that the dress fits her well and comes with a money-back guarantee. Despite the higher cost, she decides to purchase the dress due to the trade-off between cost and perceived value. In this scenario Hanna is exhibiting the _____ rule.

A.

compensatory decision

B.

multi-attribute

C.

noncompensatory

D.

conversion

E.

weightage

Full Access
Question # 11

Which of the following would an organization do during the qualification stage of the customer relationship management process?

A.

Persuade potential or existing customers to switch to the company’s products

B.

Undertake customer loyalty programs to build brand loyalty

C.

Decide on which potential and existing customers to pursue with its marketing efforts

D.

Look for potential customers and identify ways of cross-selling to existing customers

E.

Undertake programs to regain customers who have switched to competing products

Full Access
Question # 12

Jim wants to sell his couch and posts an advertisement on an online portal with the details. He includes a photo of the couch and the price he is willing to sell for. Steve notices the ad and contacts Jim to buy the couch. This type of business process is known as _____.

A.

C2C marketing

B.

B2B marketing

C.

B2C marketing

D.

C2B marketing

E.

direct marketing

Full Access
Question # 13

Unibix Inc. is developing its marketing plan. The company has identified the segments in the market that it can pursue. Which of the following should the company do next if it follows a typical planning process?

A.

Unibix should analyze its internal strengths and weaknesses to evaluate its potential in the market.

B.

Unibix should identify marketing metrics that it can use to evaluate its performance.

C.

Unibix should implement the marketing mix and allocate resources for the various activities.

D.

Unibix should evaluate the attractiveness of the different market segments and select segments on which it will focus its marketing efforts.

E.

Unibix should conduct a detailed analysis of the cultural and economic factors in the market in which it operates.

Full Access
Question # 14

SciFun.com and NatuRun.com are two websites that publish articles related to science and technology. The webpages on these sites often link to each other's websites, particularly when an article from one website is reproduced on the other. An original article about black holes, from SciFun, is reproduced as is on NatuRun with the original 20 images. The article receives 7,000 pageviews and generates 147,000 hits. 15% of the pageviews result in users clicking the link to the original article on SciFun. What is the number of hits generated on the original article due to NatuRun?

A.

7,000

B.

1,050

C.

147,000

D.

22,050

E.

20

Full Access
Question # 15

Organizational buying criteria refer to

A.

the restrictions placed on potential solutions to a problem in a purchase decision.

B.

the specific qualifications of a potential customer based upon past performance, reliability, and consistency regarding the purchase of an organization’s offerings.

C.

the subjective attributes of the supplier’s products and services and the capabilities of the supplier itself.

D.

the objective attributes of the supplier’s products and services and the capabilities of the supplier itself.

E.

the factors that an ultimate consumer would consider that represent both the objective attributes of a brand and the subjective ones to compare different products and brands.

Full Access
Question # 16

Which of the following firms is using a product development strategy?

A.

New York–based Karma Coffees opens an outlet in Los Angeles.

B.

Rygel Clothing entered a new market in Hibernia to introduce its newest product line—footwear and accessories.

C.

Helios International expanded its traditional hotel business and opened state-of-the-art fitness centers in its current markets.

D.

RK International is expanding from the Japanese market to enter the Indian and Sri Lankan markets.

E.

Icicle Media creates websites and branding campaigns for the UK market.

Full Access
Question # 17

Which of the following is an advantage of secondary data collection?

A.

It always provides data that is specific to immediate needs.

B.

It requires sophisticated training and hence is always accurate.

C.

It offers in-depth consumer behavioral insights.

D.

It guarantees information without bias.

E.

It saves time and effort in collecting and analyzing.

Full Access
Question # 18

Which of the following is true of packaging a product?

A.

Product repositioning is a cheaper way to attract a new target market than updating a product's packaging.

B.

The secondary and primary packages of a product are interchangeable.

C.

When products remain untouched, changing their package invariably induces distrust in customers.

D.

Changing or updating a product's package is different from method to reposition a product.

E.

Consumers are tempted to try products in new packaging.

Full Access
Question # 19

Jeanne's, a mom and pop store, sells a large variety of groceries. Jeanne's buys its products from several warehouse owners and sells to consumers from varied market segments. In this scenario, Jeanne's is an example of a _____.

A.

manufacturer

B.

distributor

C.

drop-shipper

D.

wholesaler

E.

retailer

Full Access
Question # 20

When Lily, a travel agent, she sells an expensive vacation package, she encourages the customer to buy travel insurance, which provides reimbursement in case of trip cancellation due to illness or another emergency. Jordana is trying to reduce her customers'_____ risk.

A.

psychological

B.

financial

C.

performance

D.

social

E.

physiological

Full Access
Question # 21

Lilli visits her hair stylist to get a haircut. Lilli wants to know how she would look after the haircut. Unlike a dress, Lilli cannot try a haircut before she gets it. Lilli's inability to get a partial haircut or a preview of it illustrates the _____ of a haircut.

A.

intangibility

B.

heterogeneity

C.

perishability

D.

inseparability

E.

nonstorability

Full Access
Question # 22

Fin, an online clothes retailer, sells products from multiple brands. Some of the brands are expensive. Clling, a brand of t-shirts, usually sells products at more than $50 a piece. During Christmas, however, Fin offers a 25% discount on Clling that entices non-regular customers of Clling to pick up its products. The increase in sales volume offsets the discount offered. In this case, Fin is using a ____ pricing strategy.

A.

status quo

B.

target return

C.

everyday low

D.

high/low

E.

predatory

Full Access
Question # 23

Jim wants to buy a business suit and has a particular brand in mind. However, he also states that he might consider buying three other more expensive brands as alternatives. In this scenario, these alternative brands constitute a _____ set.

A.

distributive

B.

psychological

C.

safety

D.

retrieval

E.

evoked

Full Access
Question # 24

Archer Daniels Midland Co. is the world’s largest cocoa-bean processor. It buys cocoa beans and converts them into cocoa powder and cocoa butter, which it then sells to companies like Hershey’s that manufacture consumer products that contain chocolate. In this scenario, ADM is in a(n) _____.

A.

consumer

B.

retailer

C.

wholesaler

D.

manufacturer

E.

distributor

Full Access
Question # 25

Zippy manufacturers pens in the U.S. Zero Point, Zippy's latest ball point pen, is three months old and yet to grab a significant market share. Since the demand for ball point pens is high, Zippy believes that Zero Point will benefit from increased advertisement and promotions. Zippy's marketing strategies are aimed at increasing the market share of Zero Point, significantly, during the current quarter. In this scenario, Zero Point is a _____.

A.

dog

B.

cash cow

C.

star

D.

question mark

E.

loss leader

Full Access
Question # 26

Hermit, a fashion apparels retailer, recently slashed prices on its premium fashion label, Lau, by 40%. This resulted in a sharp rise in sales of Lau by 30%. This also directly impacted the sales of its lower-priced brand, Infinity, which saw sales reduced by 15%. What is the cross-price elasticity of demand between Lau and Infinity?

A.

0.5

B.

0.37

C.

1.33

D.

2

E.

2.66

Full Access
Question # 27

_____ refers to a change in a person’s thought process or behavior that arises from experience and takes place throughout the consumer decision process.

A.

Learning

B.

Affectiveness

C.

Cognitive resonance

D.

Lifestyle

E.

Perception

Full Access
Question # 28

Moul, a diaper manufacturer, is developing a media plan that involves trying to expose its target audience to its new advertisement about ten times. Moul is trying to increase its advertisement's _____.

A.

reach

B.

repetition

C.

frequency

D.

targeting

E.

exposure

Full Access
Question # 29

A toy manufacturer realizes that its latest product presents a choking hazard due to some of the components used in the toy. This occured despite the prior implementation of safety measures to prevent such an occurrence. The toy manufacturer is faced with a decision to recall over a million products or place a warning label on each product. This type of situation is representative of _____.

A.

an ethical dilemma

B.

a law and order problem

C.

unconscionable conduct

D.

pyramid schemes

E.

unfair contract terms

Full Access
Question # 30

Pop-Mart, a chain of discount stores in the U.S., procures its products from many suppliers. Indigo is one among hundreds of other suppliers who supply poultry products to Pop-Mart and other retailers. The price of the products is often dictated by the demand from consumers. Which of the following is true of this scenario?

A.

Pop-Mart's competition with other retailers represents pure competition.

B.

Indigo is competing in an oligopolistic market and depends on competitors to increase product prices.

C.

Indigo can carve an identity for itself and move into a monopolistically competitive market by branding its poultry products.

D.

Pop-Mart's suppliers cannot decommoditize their products in order to make more money.

E.

The large number of suppliers indicates that the poultry industry indicates monopolistic competition.

Full Access
Question # 31

FEL Pharmaceuticals, a new company, decides to incorporate features of the AMA's statement of ethics into its mission statements. The company hires Bernardo, an industry expert, to help them understand the ethical norms of the industry. FEL Pharmaceuticals is most likely in the _____ stage of the strategic marketing planning process.

A.

control

B.

integration

C.

decline

D.

implementation

E.

planning

Full Access
Question # 32

Which list below presents the hierarchy of needs in its correct order, beginning with the lowest level need to the highest level need?

A.

personal, social, physiological, psychological, and safety

B.

physiological, safety, love, esteem, and self-actualization

C.

safety, physiological, safety, and self-actualization, and personal

D.

self-actualization, personal, social, safety, and physiological

E.

safety, personal, self-actualization, physiological, and social

Full Access
Question # 33

Goldwyn, a market researcher at Horpine Analytics, is creating a survey to measure the value of his company's brand as perceived by customers. Which of the following questions will help Goldwyn measure the top-of-mind awareness of Horpine Analytics?

A.

Have you used the services of Horpine Analytics?

B.

What are companies that you depend on for your business needs?

C.

What companies do you think of first when you hear the phrase market analysis?

D.

When was the last time you used an analytics tool?

E.

What is the likelihood of recommending Horpine Analytics to others?

Full Access
Question # 34

A(n) _____ is a broad description of a firm’s objectives and the scope of activities it plans to undertake, and attempts to answer two main questions: What type of business are we? What do we need to do to accomplish our goals and objectives?

A.

marketing toolbox

B.

operational plan

C.

mission statement

D.

marketing plan

E.

code of conduct

Full Access
Question # 35

Raymond is driving across town when he spots a billboard that reads, "When life begins…" He instantly recognizes this as the tagline for Voch Spa and expects to find a spa nearby. Which of the following aspects of a brand is exemplified in this scenario?

A.

Brand licensing

B.

Brand dilution

C.

Brand association

D.

Brand loyalty

E.

Brand extension

Full Access
Question # 36

A customer information storehouse enables

A.

retailers to decelerate customer returns.

B.

create a consistent brand image.

C.

provide a seamless experience for customers.

D.

integrate the supply chain.

E.

reduce shipping charges and sales tax.

Full Access
Question # 37

Pluto Corp., a car manufacturer, visits several independent blogs and forums and monitors customer reactions and opinions relating to its cars. Moreover, Pluto also engages with customers directly under fake names in order to obtain valuable direct insights. Which of the following qualitative research techniques is the company using in this scenario?

A.

observation

B.

Focus groups

C.

Social media

D.

Scanner method

E.

in-depth interview

Full Access
Question # 38

The second stage of the AIDA model is _____.

A.

Intention

B.

Interest

C.

Introduction

D.

IMC

E.

Insistence

Full Access
Question # 39

Which of the following is a key difference between B2B and B2C buying processes?

A.

Unlike B2B, B2C buying requires formal orders from the buyer.

B.

Unlike B2C, B2B buying decisions are made by families or individuals.

C.

Unlike B2B, B2C buying process starts with need recognition.

D.

Unlike B2C, B2B decisions do not require a great deal of consideration.

E.

Unlike B2B, B2C has a relatively less formal alternative evaluation step.

Full Access
Question # 40

What is the advantage of manufacturer brands?

A.

Manufacturers do not have to create or control marketing strategies.

B.

Manufacturer brands do not require extensive use of marketing programs.

C.

Manufacturer brands ensure consistent quality of products.

D.

Manufacturer brands are marketed by retailers who ensure a wider reach.

E.

Manufacturer brands are cheaper than store brands.

Full Access
Question # 41

A TV show has a rating of 7 points. What does this imply?

A.

The TV show is aired seven times a week.

B.

The TV show is watched by 7% of the target population.

C.

The TV show is watched for an average of 7 minutes per viewer.

D.

The TV show has seven re-runs in a year.

E.

The TV show has more viewers than seven competing shows.

Full Access
Question # 42

What is the variable cost of a product if the fixed costs associated with it total $6,000, the break even point is 300 units, and selling price is $45?

A.

$17

B.

$25

C.

$29

D.

$34

E.

$41

Full Access
Question # 43

_____ represents the difference between what the customer really wants and what he or she will accept before going elsewhere.

A.

Strength of preference

B.

Threshold level

C.

Service quality gap

D.

Voice-of-customer

E.

Zone of tolerance

Full Access
Question # 44

When firms collude to set prices for products, it is referred to as _____.

A.

price discrimination

B.

price fixing

C.

predatory pricing

D.

tying arrangements

E.

exclusive dealing

Full Access
Question # 45

Three teenage girls spent hours at a store trying on various outfits, looking at possible combinations, and asking each other, “How do you think this outfit looks on me?” This situation is most closely related to which of the following situational influences?

A.

Purchase tasks

B.

Social surroundings

C.

Physical surroundings

D.

Temporal effects

E.

Antecedent states

Full Access
Question # 46

Firms are most likely to use reminder advertising during the _____stage of the product lifecycle.

A.

introduction

B.

growth

C.

maturity

D.

extinction

E.

re-introduction

Full Access
Question # 47

Which of the following is true of personal ethics?

A.

Personal ethics are governed by external factors such as laws and government regulations.

B.

Personal ethics refer to an individual's understanding or perception of laws.

C.

Most people, given a chance, will engage in behavior that runs counter to their ethical understanding.

D.

Most people mature in their understanding of what is ethical and what is not by the age of 12.

E.

Most people gain ethical understanding through a continuous process from childhood through adulthood.

Full Access