CAT-200 Practice Exam Questions with Answers CA Service Desk Manager r12 Administrator Exam Certification

Key Performance Indicator (KPI) results seem unusual. You need to verify that KPIs are working properly. Which command do you run to verify that the KPI daemon is running?

Which example represents a hierarchical area code in CA Service Desk?

For the Level 1 Analyst rote, which Scoreboard item shows all unpublished knowledge documents assigned to the Analyst?

On which tab can you find Incidents related to a Problem?

What happens when a service type is applied to a ticket? (Choose two)

In a data partition rule, the logged in user is represented by:

Your company is increasingly using wireless routers, and you have been asked to incorporate them in the support data for configuration items (CIs). In which records should you store this new category of hardware?