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  • Exam Name: CA Service Desk Manager r12 Administrator Exam
  • Last Update: 27-Mar-2024
  • Questions and Answers: 40
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CAT-200 Questions and Answers

Question # 1

Which features characterize CA Workflow? (Choose three)

A.

It includes inherent security.

B.

It is only used for manual tasks.

C.

It is external to CA Service Desk.

D.

It is used for well defined processes.

E.

Users need to be Analysts in CA Service Desk.

Question # 2

Which component connects web browsers to the CA Service Desk Object Manager?

A.

domsrvr

B.

Web Engine

C.

Web Screen Painter (WSP)

D.

WSP Schema Designer

Question # 3

What are the components of a notification rule? (Choose three)

A.

Services

B.

Contacts

C.

Constraints

D.

Condition macro

E.

Message template

Question # 4

You need to create new Key Performance Indicators (KPIs) that will provide you with sum, max, and duration metrics. Which type of KPIs provides you with the flexibility to meet this requirement?

A.

SQL KPIs

B.

Macro KPIs

C.

System KPIs

D.

Stored Query KPIs

Question # 5

Which access type provides access tailored to users who perform frontline support tasks?

A.

IT staff

B.

Administrator

C.

Service desk staff

D.

Process management

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