E2 Practice Exam Questions with Answers Managing Performance Certification

Which of the following is NOT designed to deal with risk and uncertainty when planning for time?

Two management actions that would be expected to occur at the START of most successful organisational change programmes are:

An organisation facing difficult business conditions as a result of strong competition is aware of the need to improve its performance in bringing new products to market.

The director is aware of conflicting problems the organisation faces in its approach to new product development between the marketing department and the research and development department.

Which term best describes this type of conflict?

PRINCE2 clearly defines a set of roles for every active participant on a project. What is the role described below?

This is the person ultimately responsible for the business success of the entire project. They must ensure the project gives value for money and balance the demands of business user and supplier.

This person is also the ultimate decision-maker in the project. For this reason they are appointed before the project starts. As the person is directly responsible for the project business case, it is expected that in most instances they are appointed from the customer side of the organisation.

According to Hofstede (1990) a company that values tradition, education and training is said to have which of the following cultural dimensions?

AW is a newly appointed manager of the accounts department in organisation S.  Her appointment has been well received by members of the department who recognise AW as a skilled and well qualified accountant.

However, AW has been frustrated by progress in departmental team meetings which tend to be unruly, unproductive and disorganised.  AW recognises a need to improve the effectiveness of the meetings.

Which THREE actions should AW take in order to have more effective meetings?

FR Company is undertaking analysis of its competitors. One part of its analysis will investigate its supplier whose products satisfy the same customer needs, but are technically quite different. Which of the following levels of competitors does this relate to?

DD organisation is a management consultancy company. Currently, although it has some clients in other countries, the activities of DD are mainly domestic. However the directors are keen to develop the business internationally.

The strengths of DD are recognised as it has a well-motivated team of professional consultants, and a very powerful analytical model for developing business solutions.

Which of the following best describes how this company can develop its business strategy to gain a competitive advantage?

Hersey and Blanchard developed a theory of situational leadership which suggested that successful leaders should change their leadership style according to the maturity of the subordinates they are leading. This includes an assessment of their professional ability and their readiness to undertake set tasks.

Based on this theory, which leadership style would be best suited to a subordinate showing the highest levels of maturity, readiness, ability and willingness to tackle the work available?

Which of the following are classed as part of the move stage of Lewin's model of change?

Select ALL that apply.

A large multinational organisation, with financial processing centres in several countries in which it operates, has chosen to consolidate these activities on one site or, in other words, into a Shared Service Centre (SSC).

Which THREE of the following are drawbacks of an SSC?

A highly complex IT project is being tackled by a self-managing team of three technical specialists who had never met each other before.

At first they argued constantly for nearly two days over the best way to tackle the work and what technical software tools to use. Finally these issues were resolved, the team went out for dinner together and they agreed how best to share the workload between them.

After this point, the productivity improved dramatically and good work progress was made. All was going well until two days later when another IT specialist turned up unexpectedly. This person was far less experienced than the other three.

The new arrival explained that he would be taking over as project manager and immediately started to give explicit orders to the team.

In the context of Tuckman's team development theory, which interpretation fits the facts of the scenario.

The role of competitor analysis, according to Wilson and Gilligan is threefold.

Which of the following does NOT apply?

Which THREE of the following are benefits of having strong discipline and grievance procedures in place?

A leader of a new project at a marketing agency believes that good leadership requires focus on both the task needs and individual needs.

Based on Adair's action-centered leadership theory, which of the following skills is the leader less likely to have due to this?

Select ALL that apply.

X Company's Board of Directors uses its expertise to develop future strategies. The Board defines objectives that need to be achieved and then, through formal proactive planning and careful analysis, it selects the most appropriate means to achieve them.

Which method of strategy formulation is the Board using?

Which of the following best describes the purpose of Michael Porter's Five Forces model?

The organisational iceberg describes which TWO levels at which culture operates? 

The B Car Company is considering a joint venture with a company in Country X. It is undertaking a political risk analysis at both a micro and macro level. Which of the following is a micro level risk?

Stimulating conflict can provide benefits for the organisation. Select ALL of the following that apply.

There are several techniques that can be used when planning a project. Which of the following best describes a Work Breakdown Structure?

An auto company A, has formed a joint venture with another auto company B to incorporate engines produced by company B into its own automobiles.

Which of Ansoff's strategic directions would best describe this strategic move?

X Company is a car manufacturer with significant competition in the market. One of its customers is a large multinational car hire company. Place the correct level of power against the Power of Buyers.

A number of managers in an organisation approach change using a variety of techniques. Manager A focuses on staff training. Manager B provides large bonuses for effective project management. Manager C

restructures his team to reduce headcount. Manager D lays out the financial problems in the business and why change is unavoidable. Manager E calls his team together to openly discuss the issues. Manager F calls

for ideas from his team to make the change happen.

Based on Beer and Nohria's change theory, which of these managers can be described as Theory 0 managers?

Select ALL that apply.

The scientific management theory of management suffers from a number of problems. Which THREE of the following apply?