Score Higher on Verified CTA | ServiceNowCertified Technical Architect (CTA) Exam Questions with Answers

Master/Core data in ServiceNow refers to the foundational data that is essential for the platform's operation and various applications. This includes:

A. Approval Policies: These define the rules and workflows for approvals within the platform, impacting various processes.

C. CMDB data: The Configuration Management Database (CMDB) contains critical information about IT assets, services, and their relationships.

E. User information: Data about users, their roles, and their permissions is crucial for access control and security.

Why not the other options?

B. Transaction logs: These are operational data that record system activities, not core master data.

D. Service model data: While important, service model data is typically built upon the foundation of master data like the CMDB and user information.

Key considerations for data integrations in ServiceNow include:

B. Accessing and using only authorized data: Ensure that integrations only access and use data that is authorized and necessary for the integration's purpose. This is crucial for data security and privacy.

C. Fetching only clean and accurate data: Data quality is essential for successful integrations. Implement data validation and cleansing processes to ensure that only accurate and consistent data is transferred.

E. Maintaining a single source of truth: Whenever possible, identify a single authoritative source for each data element to avoid inconsistencies and conflicts.

Why not the other options?

A. Duplicating data across all systems: This can lead to data inconsistencies and increased storage costs.

D. Maximizing data transfer volume: The focus should be on transferring the necessary data efficiently, not maximizing volume.

In the final planning stage of a ServiceNow integration, the CTA should prioritize assessingnetwork and system communication needs. This involves:

Connectivity: Verifying network connectivity between ServiceNow and the external system. This includes checking firewalls, ports, and any required network configurations.

Protocols: Determining the communication protocols to be used (e.g., REST, SOAP, JDBC).

Security: Ensuring secure communication channels, including authentication and encryption requirements.

Performance: Considering bandwidth requirements and potential performance impacts on both systems.

Why not the other options?

B. Determining the color scheme for integration UI: While UI considerations are important, they are not the primary focus during the technical details gathering stage.

C. Planning the communication for the integration go-live: Communication planning is important but separate from the technical details of the integration itself.

D. Estimating the projected integration data metrics: Data volume estimates are useful, but the primary focus is on ensuring successful communication between the systems.