802.11 QoS is achieved by giving high priority queues a statistical advantage at winning contention. 802.11 QoS is based on the Enhanced Distributed Channel Access (EDCA) mechanism, which defines four access categories (ACs) for different types of traffic: Voice, Video, Best Effort, and Background. Each AC has its own transmit queue and contention parameters, such as Arbitration Interframe Space (AIFS), Contention Window (CW), and Transmission Opportunity (TXOP). These parameters determine how long a station has to wait before transmitting a frame and how long it can occupy the channel. Higher priority ACs have shorter AIFS, smaller CW, and longer TXOP, which means they have more chances to access the channel and send more data than lower priority ACs. However, this does not guarantee that higher priority ACs will always win the contention, as there is still a random backoff process involved. Therefore, 802.11 QoS is a statistical service that provides different levels of service quality based on traffic categories. References: , Chapter 10, page 403; , Section 6.1

DHCP (Dynamic Host Configuration Protocol) is a commonly used method to locate the controllers by the APs in a WLAN that is implemented using wireless controllers. DHCP is a protocol that allows a device to obtain an IP address and other network configuration parameters from a server. In a wireless controller scenario, the APs can use DHCP to request an IP address from a DHCP server, which can also provide the IP address or hostname of the wireless controller as an option in the DHCP response. This way, the APs can discover the wireless controller and establish a connection with it. Alternatively, the APs can also use other methods to locate the wireless controller, such as DNS (Domain Name System), broadcast or multicast discovery, or manual configuration. References: 1, Chapter 8, page 309; 2, Section 5.2

The common spectrum analyzer view that you should use for this analysis is the Waterfall/Spectrogram view. The Waterfall/Spectrogram view shows the signal from the interfering device over time on a three-dimensional graph. The x-axis represents frequency, the y-axis represents time, and the z-axis represents amplitude or power. The color of each pixel indicates the signal strength at a given frequency and time. The Waterfall/Spectrogram view can help you identify the characteristics of the interference source, such as its frequency range, duty cycle, modulation type, and pattern. References: [CWNP Certified Wireless Network Administrator Official Study Guide: ExamCWNA-109], page 524; [CWNA: Certified Wireless Network Administrator Official Study Guide: ExamCWNA-109], page 494.