100-140 Practice Exam Questions with Answers Cisco Certified Support Technician (CCST) IT Support Certification

Move each help desk term from the list on the left to the scenario it describes on the right.

You can use each option once, more than once, or not at all.

Note: You will receive partial credit for each correct response.

Which two of the following are supported operating systems for Remote Desktop client connections? (Choose two.)

Note: You will receive partial credit for each correct selection.

Move the interface types from the list on the left to their representations in the image on the right. You will not use all interface types in the list.

Note: You will receive partial credit for each correct response.

You are adding a new solid state drive (SSD) to a customer's desktop computer.

You need to follow safety procedures to prevent electrical shock and electrostatic discharge.

Complete the sentences by selecting the correct option from each drop-down list.

Note: You will receive partial credit for each correct selection.

A customer reports the following problem:

I purchased a 256 GB USB drive to use for transferring files from my personal computer to my work computer. My personal computer runs Sonoma. My work computer runs Windows. I can copy files from my work computer to the USB drive. However, I cannot copy files from my personal computer to the USB drive.

What should the customer do to solve this problem?

A user calls help desk to report that they cannot connect to the company's internal WiFi network.

The help desk technician is following the problem-solving process to resolve the user's issue. After defining the problem and gathering detailed information, the technician suspects the most probable cause of the issue is a misconfiguration in the user's network settings.

What should the technician do next?

A user needs to reset their password based on feedback after a security concern.

You want to provide an example of a strong password to the user based on the following company guidelines shown:

Must have 8 to 15 characters

Must contain lowercase letters

Must contain at least 2 numbers

Must begin and end with a letter

Only special characters that can be used dash (-), underscore (_), hashtag (#), and at sign (@)

Which password could you use as an example?