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  • Exam Name: Cisco Certified Support Technician (CCST) IT Support
  • Last Update: 14-Oct-2025
  • Questions and Answers: 42
  • Single Choice: 21 Q&A's
  • Multiple Choice: 5 Q&A's
  • Hotspot: 9 Q&A's
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100-140 Questions and Answers

Question # 1

A user needs to reset their password based on feedback after a security concern.

You want to provide an example of a strong password to the user based on the following company guidelines shown:

Must have 8 to 15 characters

Must contain lowercase letters

Must contain at least 2 numbers

Must begin and end with a letter

Only special characters that can be used dash (-), underscore (_), hashtag (#), and at sign (@)

Which password could you use as an example?

A.

dkku546@

B.

j546h!Gg

C.

ywm546q

D.

mkn546#f

Question # 2

A user calls help desk to report that they cannot connect to the company's internal WiFi network.

The help desk technician is following the problem-solving process to resolve the user's issue. After defining the problem and gathering detailed information, the technician suspects the most probable cause of the issue is a misconfiguration in the user's network settings.

What should the technician do next?

A.

Implement a plan by changing theusers network settings to match the company standard

B.

Resolve the issue by restarting the wireless access point.

C.

Document the problem and solution in the company's IT knowledge base.

D.

Consider the probable cause for the failure by checking whether other users are affected.

Question # 3

A customer reports the following problem:

I purchased a 256 GB USB drive to use for transferring files from my personal computer to my work computer. My personal computer runs Sonoma. My work computer runs Windows. I can copy files from my work computer to the USB drive. However, I cannot copy files from my personal computer to the USB drive.

What should the customer do to solve this problem?

A.

Defragment the USB drive.

B.

Run diagnostics on the USB drive to determine if the file system is corrupt.

C.

Return the USB drive for a replacement.

D.

Formatthe USB drive with exFATfile system.

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