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  • Exam Name: Implementing Cisco Collaboration Applications (CLICA)
  • Last Update: Sep 12, 2025
  • Questions and Answers: 213
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300-810 Practice Exam Questions with Answers Implementing Cisco Collaboration Applications (CLICA) Certification

Question # 6

300-810 question answer

Refer to the exhibit. An engineer must configure Cisco IM and Presence server high availability so that the publisher node fails over to the subscriber node if the publisher node becomes unavailable On the Presence Redundancy Group Configuration page the engineer receives this message ‘High availability is not enabled for this cluster " Which two actions must the engineer perform to resolve the issue? (Choose two.)

A.

Add IMPSub as a secondary presence server in the redundancy group

B.

Click Save and restart the Cisco Presence Engine.

C.

Replace iMPPub with IMPSub m the redundancy group.

D.

Add a new presence redundancy group and click Save

E.

Select Enable High Availability and dick Save.

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Question # 7

300-810 question answer

Refer to the exhibit. A collaboration engineer is troubleshooting an alarm that indicates that there are duplicate user IDs. Which two actions resolve this issue? (Choose two.)

A.

Rename the user ID value for one user if different users on different clusters have the same user ID assigned

B.

Delete the user ID for the duplicate user ID

C.

Rename the directory URI value for one of the users to ensure that there is no duplication.

D.

Assign the duplicate user to the secondary Cisco IM and Presence node

E.

Unassign a user from one of the dusters when the same user is assigned to two different dusters

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Question # 8

An engineer must configure XMPP federation on a Cisco Instant Messaging and Presence Service node, but the XCP XMPP Federation Connection Manager service fails to start. Which action must the engineer take to resolve the issue?

A.

Activate XMPP federation service

B.

Enable TLS m the XMPP Federation settings.

C.

Restart the Cisco XCP Router service

D.

Restart the Cisco IM and Presence service.

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Question # 9

Collaboration engineer is troubleshooting an issue with Cisco Jabber for Windows. Users report that they are prompted to accept or decline an invalid certificate when they attempt to log in to the client, r server certificates have been signed by a public CA. The engineer wants to resolve this issue by importing a CA root certificate to the client into which certificate store must the engineer import the certificate?

A.

Trusted Publishers Certification store

B.

Intermediate Certification Authorities store

C.

Trusted Root Certification Authorities store

D.

Personal Certification store

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Question # 10

Which statement describes a role of AXL communications in the BLF Plug-in Service of the Cisco Unified Attendant Console?

A.

The AXL communications allow registered attendants to log in to Cisco Unified Communications Manager and receive calls.

B.

The AXL communications enable Device Resolution Manager to resolve the device statuses of operator and system devices.

C.

The AXL communications is required after installation to verify that the specified CTI manager or managers and Cisco Unified Attendant Console versions match.

D.

The AXL communications is required after installation to verify that the specified CTI manager or managers and Cisco Unified CM versions.

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Question # 11

Which option is a prerequisite for selecting a third -party IdP for Cisco Collaboration?

A.

LDAP

B.

SAML 1.0

C.

SAML 2.0

D.

SAML 1.1

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Question # 12

A collaboration engineer is troubleshooting an issue with Cisco Jabber for Windows. On-premises users report that they cannot check voicemail and do not receive notifications of new messages in the client. In the Phone Accounts information in the Jabber client, the authentication information is not accepted. What is the cause of the issue?

A.

The firewall is blocking port 5222.

B.

LDAP is misconfigured.

C.

The user has incorrect permissions to access the voicemail.

D.

The voicemail pilot is not configured.

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Question # 13

Which entity is a standard component used for authentication by SAML 2.0?

A.

identity provider

B.

session broker

C.

Internet service provider

D.

client access server

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Question # 14

A collaboration engineer is configuring LDAP integration for Cisco Unity Connection. The engineer has enabled the appropriate services and has completed the LDAP setup and LDAP directory configuration administrative pages in Cisco Unity Connection. The engineer has also completed a Full LDAP synchronization. What must the engineer do next to have the LDAP users appear in the Unity Connection Users page?

A.

Configure the LDAP authentication settings under LDAP. LDAP Authentication.

B.

Synchronize the user accounts under Users - Synch Users.

C.

Restart the Cisco DirSync service.

D.

Import the user accounts under Users - Import Users.

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Question # 15

Which CLI command is used to collect traces from the Cisco Presence engine for seven days?

A.

file build log cisco_presence_engine 7

B.

file build log cisco_presence 168

C.

file build log presence_engine 7

D.

file build log presence_engine 168

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Question # 16

Collaboration engineer is enabling interdomain federation for Cisco IM and Presence The engineer has been asked to enable federation with Office 365 Which service must the engineer enable to meet this requirement?

A.

Cisco XCP Test Conference Manager

B.

Cisco XCP XMPP Federation Connection Manager

C.

Cisco XCP Web Connection Manager

D.

Cisco XCP SIP Federation Connection Manager

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Question # 17

administrator is importing users into Cisco Unity Connection from Cisco UCM. Several user accounts do not appear on the list after the Import Users process is selected Which situation causes this ..?

A.

The primary extension is not selected

B.

The extension in the telephone number field is missing

C.

The users are not members of any groups

D.

The users have multiple controlled devices.

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Question # 18

Drag and drop the steps for SAML SSO authentication from the left into the order on the right.

300-810 question answer

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Question # 19

Which benefit do administrative applications provide when SAML SSO is configured for Cisco Unified Solutions?

A.

seamless synchronization of users

B.

open standard JSON format

C.

authentication toward one local Cisco Unified server for clients

D.

cross-domain and cross-product SSO

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Question # 20

Which SAML 2.0 profile is supported by Cisco UCM, Cisco Unified IM and Presence, and Unity Connection version 10.x and above?

A.

single logout

B.

web browser SSO

C.

name identifier management

D.

identity provider discovery

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Question # 21

Which SAML component defines the content of data transferred from an IdP to a service provider?

A.

protocol

B.

assertion

C.

binding

D.

profiles

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Question # 22

An engineer is configuring XMPP federation on the Cisco IM and Presence server and has changed the security settings to TLS Optional on one node in the cluster. What is the next step in the configuration process?

A.

Start the Cisco DB Replicator

B.

Start the Cisco Replication Watcher.

C.

Restart the Cisco XCP Router.

D.

Restart the Cisco Presence Engine

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Question # 23

Cisco Unity connection ports on cisco UCM are not registering. An engineer receives a packet capture of the link between the two servers to troubleshoot. In which port will this problem be resolved?

A.

TCP 1720

B.

TCP 2000

C.

TCP 5060

D.

TCP 2427

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Question # 24

A customer is using Cisco Unified IM and Presence with high availability and has reported that their primary node is not providing any IM and Presence services. What is causing this issue?

A.

The presence redundancy group node state of the primary node is 'idle".

B.

The presence redundancy group node state of the peer node is "normal".

C.

The presence redundancy group node state of the primary node is 'initializing".

D.

The presence redundancy group node state of the peer node is 'running in backup mode".

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Question # 25

An administrator is configuring call handlers in Cisco Unity Connection. The administrator must ensure that internal extensions are restricted so that callers must go through the company operator to reach employees, and so that callers hear an error message if they attempt to dial extensions directly. Which setting is configured to accomplish this task?

A.

Transfer Rules

B.

Caller Input

C.

Greetings

D.

Message Settings

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Question # 26

A Cisco Unified IM and Presence version 11 .5.1 on-premises deployment of instant messaging with a capacity of 50.000 users includes the multiple device messaging feature. Each of the 30,000 users has 3 Jabber clients. The customer reports that messages are not being received on all 3 clients. What should the administrator do to resolve this issue?

A.

Increase capacity to 90.000 + to match the number of Jabber clients.

B.

Increase capacity to 60.000 users to service all Jabber clients.

C.

Increase capacity to 72.000 users to service all Jabber clients.

D.

Increase capacity to 30.000 users to match the number of Jabber clients.

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Question # 27

Refer to the exhibit.

300-810 question answer

An organization is moving from on-premise Exchange to Microsoft Office 365 for email and calendaring. The administrator would like to maintain meeting presence functionality in Jabber clients connected to Cisco IM and Presence after this move. Office 365 certificates must be installed to accomplish this. Which two trust stores should these certificates be uploaded to on Cisco IM and Presence? (Choose two.)

A.

cup-xmpp- trust

B.

xmpp-fed-trust

C.

cup-trust

D.

tomcat-trust

E.

xmpp-trust

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Question # 28

An administrator is implementing a Cisco Unity Connection call management plan for a company and configured the transfer rules that specify how Unity Connection transfers the calls that reach the call handler from the automated attendant. Which call handler setting must be configured to specify whether callers can perform transfers?

A.

caller input settings

B.

call handler owners

C.

message settings

D.

transfer rules

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Question # 29

An engineer is configuring Cisco Unified IM and Presence on-premises SIP Federation. The IM and Presence Service node cannot find the external domain using DNS SRV. Assuming the DNS SRV configuration is Correct. what should the engineer configure next to resolve this issue?

A.

A static route that points to the internal interface of the external domain.

B.

A static route that points to the external Interface of the external domain.

C.

A static route on the external domain points to the external interface.

D.

A dynamic route on the external domain that points to the internal Interface.

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Question # 30

Which two protocols does the Cisco IM Presence service use to federate with external domains? (Choose two.)

A.

XMPP

B.

SNMP

C.

SIP

D.

SCCP

E.

SMPP

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Question # 31

An administrator must connect multiple Unity Connection clusters using Digital Networking. Which service is required tor the administrator to achieve Digital Networking between the clusters?

A.

Connection Digital Networking Replication Agent

B.

Connection Digital Networking Service

C.

Connection Digital Networking Replication Service

D.

Connection Digital Networking Agent

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Question # 32

An engineer must configure Microsoft Office 365 calendar integration with Cisco IM and Presence The engineer has already configured the presence gateway Drag and drop the remaining configuration steps from the left into the correct order on the right to complete the configuration

300-810 question answer

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Question # 33

An engineer is configuring a Jabber client installation switch for a phone system using Cisco UCM as the registration server, with a softphone control address of 10.0.1.200. and configuration files received from 10.11.20.201 after all previous configurations are cleared. Drag and drop the snippets from the bottom of the image onto the blanks in the image to complete this configuration. Not all options are used.

300-810 question answer

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Question # 34

Which Cisco Unified Communications Manager menu path is used to configure Cisco IM and Presence Server High Availability?

A.

System > LDAP > LDAP Directory

B.

System > Geolocation Configuration

C.

System > Presence Redundancy Groups

D.

System > Server

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Question # 35

Which Cisco Unified Connections Manager service is required for users to control their desk phones using Cisco Jabber?

A.

Cisco CTIManager

B.

Cisco CTL Provider

C.

Cisco Presence Engine

D.

Cisco Serviceability Reporter

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Question # 36

Which two are two-factor authentication methods? (Choose two)

A.

OAuth

B.

WebView2

C.

biometrics

D.

username and password

E.

hardware token

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Question # 37

Which two command line arguments can you specify when installing Cisco Jabber for windows? (Choose two.)

A.

CISCO_UDS_DOMAIN

B.

TFTP_ADDRESS

C.

VOICEMAIL_SERVER_ADDRESS

D.

SERVICES_DOMAIN

E.

TFTP

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Question # 38

What is the primary mechanism in Cisco Unity Connection that is used for toll fraud prevention?

A.

restriction tables

B.

fraud tables

C.

transfer rules

D.

calling search spaces

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Question # 39

Refer to the exhibit.

300-810 question answer

Cisco Unity Connection and Cisco Unified Communications Manager are integrated by using SCCP. The Voice Mail Ports are registered. Users report that calls fail when forwarded to voicemail. Which is a cause of the issue?

A.

The call forward and call pickup settings do not have a CSS on Forward All.

B.

The Voice Mail Port partition on the CSS of the phone is missing.

C.

The Voice Mail Pilot is not configured with a CSS that contains the INTERNAL_PT.

D.

The CSS on the Voice Mail Pilot is missing partitions for user phones.

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Question # 40

A company is setting up B2B instant messaging capability using a secure client integrated into the on-premises Cisco communication platform. During the setup, the engineer discovers that external Usages from other businesses do not seem to reach the Cisco Expressway for instant messaging, but B2B calling seems to be working Internal chat between clients and chat toward clients is king m home offices using Mobile and Remote Access The engineer verified that the correct ports have been configured on the Cisco ASA, and the firewall rules on the expressway show no cation of any traffic What is the cause of the issue?

A.

The XMPP service is not activated on the Cisco Expressway

B.

The Cname record for XMPP is not configured or is misconfigured.

C.

The SRV record for XMPP is not configured or is misconfigured.

D.

The XMPP service is not running under services in Cisco IM and Presence Server

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Question # 41

300-810 question answer

Refer to the exhibit A collaboration engineer is troubleshooting a Cisco Jabber for Windows client issue. The end user is reporting that they cannot control the desk phone from the Cisco Jabber client Which action must the engineer take to resolve this issue?

A.

Associate the User with the desk phone under the user configuration page on Cisco UCM

B.

Select "Primary Line" under the user configuration page on Cisco UCM

C.

Add the "Allow control of the device from the CTI" option under the client services profile configuration page

D.

Add the "Allow control of the device from the CTI" option under the desk phone configuration page

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Question # 42

An organization has two Cisco IM and Presence clusters: one in the Americas and one in EMEAR. Both clusters connect via an intercluster peer. Each Cisco IM and Presence cluster has four nodes logically divided into two subclusters with high availability enabled with its local peers. When the Cisco IM and Presence publisher node in the Americas fails, to where are the users failed over?

A.

Cisco IM and Presence publisher in EMEAR. in the different logical group

B.

Cisco IM and Presence subscriber in the Americas, in the different logical group

C.

Cisco IM and Presence subscriber in EMEAR. in the same logical group with IM and Presence publisher

D.

Cisco IM and Presence subscriber in the Americas, in the same logical group with IM and Presence publisher

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Question # 43

A user is experiencing video quality issues and wants to verify packet loss, jiter, and codecs in use. Where can the user find this information in the Webex App for Windows during a call?

A.

Settings, Status, and press Diagnostics in the Webex App or Ctrl+Shit+Alt+S

B.

Settings, Health Checker, and press Diagnostics in the Webex App or Ctrl+Shit+Alt+D

C.

Help, Health Checker, and press Diagnostics in the Webex App or Ctrl+Shit+Alt+D

D.

Help, Health Checker, and press Status in the Webex App or Ctrl+Shit+Alt+S

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Question # 44

An engineer in a company have access to voice calling and voicemail from desktop phones As the company transitions to remote work, users are utilizing the Cisco Jabber client through Mobile and Remote .. to access company phone services. Users cannot access voicemail through the Cisco Jabber client, even though voicemail is functioning in the office on the desk phone. Cisco Jabber works IM and Presence, including calling through Mobile and Remote Access What is the cause of the issue?

A.

Cisco Unity Connection is missing from the internal Cisco UCM mobility profiles

B.

Cisco Unity Connection is missing from the internal Expressway-C clusters.

C.

Cisco Unity Connection is missing from the internal Cisco UCM clusters.

D.

Cisco Unity Connection is missing from the Expressway-E clusters for external communication.

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Question # 45

What provides device monitoring when integrating Cisco UACA and Cisco UCM?

A.

SIP

B.

XMPP

C.

CTI/TAPI

D.

AXL

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Question # 46

An administrator must Implement toll-fraud prevention on Cisco Unity Connection by using restricted tables. Which action accomplishes this task?

A.

Block all numbers that start with 999*.

B.

Allow calls to international operators and conference rooms only.

C.

Permit calls only to specific domestic long-distance area codes.

D.

Allow calls to the international operator only.

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Question # 47

Which function of the Cisco IM and Presence high availability solution is true?

A.

When the server has been restored to a normal state, user sessions remain on the backup server.

B.

When an event takes place, the end user sessions are not moved from the failed server to the backup.

C.

When the server has been restored, the server automatically fails back.

D.

When a high availability event takes place, the end user sessions are moved from the failed server to the backup.

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Question # 48

An administrator is troubleshooting a Cisco Jabber Deskphone Control Issue. Which CTI event from the logs denotes that the request from Jabber to CTl Manager must the administrator check?

A.

CTI ProviderOpenRequest

B.

CTI ProviderRequest

C.

CTI OpenRequest

D.

CTI AvailableRequest

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Question # 49

Refer to the exhibit.

300-810 question answer

Users report that they are prompted to accept server certificates when they initially run Cisco Jabber. An engineer removes these prompts to prevent confusion. Which statement about this scenario is true?

A.

Presentation of the certificates can be disabled by setting up Cisco IM&P servers into nonsecure mode.

B.

Nothing can be done to resolve this issue because certificates must be accepted by each Jabber user, per Cisco policy.

C.

These certificates are self-signed certificates, so they must be added manually to the user OS certificate stores.

D.

The behavior is a security breach because certificates are considered untrusted and as not coming from Cisco Collaboration servers.

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Question # 50

A collaboration engineer is troubleshooting Cisco IM and Presence high availability. The system is version 10.x. The engineer has confirnæd that the server recovery manager service is configured using system defaults. The engineer notices that user sessions have not fallen back to the homed nodes. What is the cause this Issue?

A.

The engineer did not click the Fallback button for the redundancy group

B.

The user accounts were moved to the redundant server,

C.

The failed service Of server was offline longer than the Client Re-Login upper Lint setting.

D.

The failed service or server has not been active for at least 30 minutes.

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Question # 51

300-810 question answer

Refer to the exhibit A collaboration engineer is troubleshooting an issue with Cisco Jabber for Windows deployed in phone-only mode The users are reporting that they cannot access voicemail services via the Cisco Jabber for Windows client on the corporate LAN Which steps resolve this issue?

A.

Add a secondary voicemail service to Cisco UCM to allow Cisco Jabber users to receive voice messages

B.

Apply the voicemail service to a service profile so that the client can retrieve the settings

C.

Update the jabber-config xml file with the correct voicemail parameters and restart the appropriate services

D.

Add a primary voicemail service to Cisco UCM to allow Cisco Jabber users to receive voice messages

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Question # 52

Which type of protocol is OAuth 2.0?

A.

single sign-on

B.

authorization

C.

accounting

D.

authentication

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Question # 53

Fraudulent calls are being made from Cisco Unity Connection. Which action prevents the calls from reaching the PSTN using SCCP integration?

A.

Change the configuration of the routing rule.

B.

Change the CSS of the voicemail port.

C.

Change the Rerouting CSS on the trunk to Cisco Unity Connection.

D.

Remove values from restriction table.

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Question # 54

Which two methods does Cisco Jabber use for contact searching in an on-premises deployment model? (Choose two.)

A.

HTTP

B.

XMPP

C.

UDS

D.

LDAP

E.

SIP

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Question # 55

Refer to the exhibit.

300-810 question answer

Which protocol is used for communication between Cisco IM and Presence and Microsoft Exchange Server?

A.

POP3

B.

IMAP

C.

EWS

D.

XMPP

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Question # 56

A collaboration engineer is troubleshooting a Cisco Jabber IM and Presence issue Cisco TAC asked the engineer to generate a client-side problem report Which set of actions must the engineer perform to find and download the problem report logs?

A.

Click the Help menu select Report a problem and follow the instructors

B.

Click Settings Help and follow the instructions

C.

Click Settings Help Reports and follow the instructions

D.

Click Admin select Logs and follow the instructions

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Question # 57

In Digital Network Cisco Unity Connection clusters, each site transmits and receives messages for the recipients based on which protocol?

A.

IMAP

B.

SMTP

C.

SIP

D.

SCCP

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Question # 58

Refer to the exhibit.

300-810 question answer

When troubleshooting an internal Jabber login problem, there is a pop-up about a certificate error, and then the login fails The FQDN of Cisco UCM is cucm.ex.com. and the FODN of the IM and Presence Server is imp.ex.com. Which two actions should be taken to fix this issue? (Choose two.)

A.

Sign the Cisco Untried IM and Presence server certificate with trusted a trusted

B.

Import the certificate of cucm.ex.com into the Trusted Certificate Authorities on the PC running Jabber.

C.

Import the Cisco UCM CallManager certificate into the Trusted Certificate Authorities on the PC running Jabber

D.

Sign the Cisco UCM CallManager certificate with a trusted certificate authority.

E.

Sign the Cisco UCM tomcat certificate with a trusted certificate authority.

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Question # 59

What are two characteristics of Smart Card Authentication for Cisco UC Applications? (Choose two.)

A.

requires a PIN password or passphrase

B.

requires a card reader

C.

is supported on all devices and operating systems

D.

uses single-factor authentication

E.

is less secure than form-based authentication

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Question # 60

An engineer is working on a cisco unity Express system and notices that users that exist on the integrated cisco UCME are missing from Cisco Unity Express. Which two actions using the GUI resolve this discrepancy? (Choose two)

A.

Use the Synchronize task under the User ID field.

B.

Use the Synchronize System under MWI

C.

Use the Synchronize Information under Administration

D.

Import the users using a CSV file.

E.

Add the missing users manually to Cisco Unity Express

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Question # 61

Refer to the exhibit.

300-810 question answer

Which two steps resolve the “Users with Duplicate User IDs” message? (Choose two.)

A.

Rename the directory URI value for one of the users to ensure that there is no duplication.

B.

Rename the User ID value for one user if different users on different clusters have the same User ID assigned.

C.

Unassign a user from one of the clusters when the same user is assigned to two different clusters.

D.

Assign the duplicate user to the secondary Cisco IM and Presence node.

E.

Delete the user ID for the duplicate user ID.

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Question # 62

300-810 question answer

Refer to the exhibit A collaboration engineer is troubleshooting an issue where a user is reporting that instant messages are not reaching the intended recipient The engineer is unable to see the full instant message in the trace file In which trace in the transaction must the engineer resolve this issue?

A.

XCP Router

B.

Client Profile Agent

C.

Presence Engine

D.

XCP Connection Manager

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Question # 63

300-810 question answer

Refer to the exhibit A collaboration engineer is configuring Jabber for Windows in softphone mode inside the corporate firewall The engineer initially tests the dient by manually setting the account type and the login server domain name Everything works as expected Next the engineer resets Jabber and attempts to log in using automatic settings and receives an error Which two items must be modified to resolve the issue? (Choose two.)

A.

DNS A record for _cisco-uds

B.

DNS SRV record for _collab-edge

C.

username portion of the login email

D.

domain portion of the login email

E.

DNS SRV record for_cisco-uds

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