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  • Exam Name: Implementing Cisco Collaboration Applications (CLICA)
  • Last Update: 23-Apr-2024
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300-810 Questions and Answers

Question # 1

A collaboration engineer is troubleshooting an issue with Cisco Jabber for Windows. On-premises users report that they cannot check voicemail and do not receive notifications of new messages in the client. In the Phone Accounts information in the Jabber client, the authentication information is not accepted. What is the cause of the issue?


The firewall is blocking port 5222.


LDAP is misconfigured.


The user has incorrect permissions to access the voicemail.


The voicemail pilot is not configured.

Question # 2

An administrator is configuring call handlers in Cisco Unity Connection. The administrator must ensure that internal extensions are restricted so that callers must go through the company operator to reach employees, and so that callers hear an error message if they attempt to dial extensions directly. Which setting is configured to accomplish this task?


Transfer Rules


Caller Input




Message Settings

Question # 3

Collaboration engineer is troubleshooting an issue with Cisco Jabber for Windows clients Users report that they receive the error message "cannot find your services automatically. All users on the collaborate network with an on-premises Cisco IM and Presence server report this issue. Which action resolves the issue?


Set the AUTHENTICATOR CLI argument for the Jabber clients


Add _collab-edge SRV records to the external DNS server


Add _cisco-uds and _cuplogin A records to the internal DNS server


Add _cisco-uds and _cuplogin SRV records to the internal DNS server.

Question # 4

A Collaboration engineer is implementing the Apple Push Notification service for Jabber clients running on iOS and has saved the configuration in Cisco UCM under Advanced Features > Cisco Cloud Onboarding What is the next step to install Cisco-managed certificates?


Restart the Cisco Tomcat service on all nodes in the Cisco UCM cluster


Restart the Cisco Tomcat service on all nodes m the IM and Presence cluster


Restart the Cisco XCP router service on IM and Presence


Restart the Cisco UCM Push Notification service.

Question # 5

Refer to the exhibit.

300-810 question answer

Users connected to the internal network report a “Cannot communicate with the server” error while trying to log in to Cisco Jabber using auto service discovery. The Jabber diagnostics and the SRV record configuration are as shown in the exhibit. The host is correctly resolved by the user desktops with the Cisco Unified Communications Manager IP address. Why is the user not able to log in?


SRV protocol is not set up correctly. It should be _tls instead of _tcp.


Marking weight as 0 on the SRV record makes it inactive, so Jabber cannot discover the Cisco Unified CM.


The port specified on the SRV record is wrong.


The domain does not exist on the DNS server.

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