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A technician uses AI to draft a proposal about the benefits of new software. When reading the draft, the technician notices that the draft contains factually incorrect information. Which of the following best describes this scenario?
Which of the following are system folders on macOS? (Select two)
An end user wants to have a sales printer added to their computer. The printer is on the domain. Which of the following is the best method for the technician to add the printer?
Which of the following is a protocol that provides AAA for network services?
Which of the following filesystems supports read and write operations for Windows, macOS, and Linux?
A company requires technicians to verify that files downloaded from the internet have not been modified. Which of the following should the technicians use for validation?
A technician verifies that a malware incident occurred on some computers in a small office. Which of the following should the technician do next?
Which of the following methods involves requesting a user’s approval via a push notification to verify the user’s identity?
A user is trying to install new software. The application downloads successfully, but when the user attempts to install it, the user receives a prompt for credentials. Which of the following would the technician most likely do to resolve this issue?
A customer wants to format an external hard drive to work on both Windows and macOS. Which of the following filesystems is the best to use?
An administrator must rename the administrator account on a Windows desktop. Which tool is best for this?
An employee is trying to connect their company laptop to airport Wi-Fi. A pop-up with the airport logo appeared and was closed quickly. The internet does not work. What should a help desk technician suggest?
An employee is using a photo editing program. Certain features are disabled and require a log-in, which the employee does not have. Which of the following is a way to resolve this issue?
A user is attempting to open on a mobile phone a HD video that is hosted on a popular media streaming website. The user is receiving connection timeout errors. The mobile reception icon area is showing two bars next to 3G. Which of the following is the most likely cause of the issue?
An end user's laptop is having network drive connectivity issues in the office. The end user submits a help desk ticket, and a support technician is able to establish a remote connection and fix the issue. The following day, however, the network drive is disconnected again. Which of the following should the technician do next?
Various alerts on a user's Windows 11 laptop are continually interrupting the user during videoconference calls. Which of the following should a support technician recommend to best solve the issue?
A Microsoft OS laptop user frequently forgets their password. Which alternative login method should a technician enable?
A help desk team was alerted that a company-owned cell phone has an unrecognized password-cracking application. Which of the following should the help desk team do to prevent further unauthorized installations from occurring?
A senior administrator asks a help desk technician to run a set of commands on a remote network switch. After running the commands, the technician needs to collect the output and provide it to the administrator. Which of the following should the technician use to fulfill the administrator's request?
When a corporate laptop is connected to the company network, it can reach external websites. However, it cannot reach any internal websites, displaying the error message “Cannot reach this page.” Which of the following should a technician configure?
Welcome to your first day as a Fictional Company, LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
INSTRUCTIONS
Click on individual tickets to see the ticket details, and view applicable attachments to
determine the problem.
Select the appropriate issue from the 'Issue' drop-down menu. Then, select the most
efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper
command or verification to remediate or confirm your fix of the issue from the
'Verify/Resolve' drop-down menu.

As a corporate technician, you are asked to evaluate several suspect email messages on a client's computer. Corporate policy requires the following:
>All phishing attempts must be reported.
>Future spam emails to users must be prevented.
INSTRUCTIONS
Review each email and perform the following within the email:
>Classify the emails
>Identify suspicious items, if applicable, in each email
>Select the appropriate resolution
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.






You have been contacted through the help desk chat application. A user is setting up a replacement SOHO router. Assist the user with setting up the router.
INSTRUCTIONS
Select the most appropriate statement for each response. Click the send button after each response to continue the chat.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.
INSTRUCTIONS
Quarantine and configure the appropriate device(s) so that the users’ audio issues are resolved using best practice procedures.
Multiple devices may be selected for quarantine.
Click on a host or server to configure services.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.











Welcome to your first day as a Fictional Company, LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
INSTRUCTIONS
Click on individual tickets to see the ticket details, and view applicable attachments to
determine the problem.
Select the appropriate issue from the 'Issue' drop-down menu. Then, select the most
efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper
command or verification to remediate or confirm your fix of the issue from the
'Verify/Resolve' drop-down menu.

A user reports that after a recent software deployment to upgrade the Testing application, they can no longer use it. However, other employees can successfully
use the Testing program.
INSTRUCTIONS
Review the information in each tab to verify the results of the deployment and resolve
any issues discovered by selecting the:
· First command to resolve the issue
· Second command to resolve the issue



You are configuring a home network for a customer. The customer has requested the ability to access a Windows PC remotely, and needs all chat and optional functions to work in their game console.
INSTRUCTIONS
Use the drop-down menus to complete the network configuration for the customer. Each option may only be used once, and not all options will be used.
Then, click the + sign to place each device in its appropriate location.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Wireless AP LAN

Firewall Screened Subnet


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