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We at Crack4sure are committed to giving students who are preparing for the Exin ITILFND Exam the most current and reliable questions . To help people study, we've made some of our ITIL – Foundation (v4) exam materials available for free to everyone. You can take the Free ITILFND Practice Test as many times as you want. The answers to the practice questions are given, and each answer is explained.
Which is considered by the ‘partners and suppliers’ dimension?
What is required by all service desk staff?
What is the purpose of the ‘problem management’ practice?
What is used to link activities within the service value chain?
In which step of the ‘continual improvement model’ is an improvement plan implemented?
What is defined as a change of state that has significate for the management of an IT service?
Which practice would help a user gain access to an application that they need to use?
Which is a purpose of the 'service level management' practice?
What MAIN factors are considered to assess the priority of an incident?
Why should incidents be prioritized?
Which statement about the ‘continual improvement’ practice is CORRECT?
Identify the missing words in the following sentence.
The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives.
Which guiding principle is PRIMARILY concerned with end-to-end service delivery?
Which is a supplier category?
What includes governance as a component?
Identify the missing word(s) in the following sentence.
The service desk should be the entry point and single point of contact for the [?] with all of its users.
Which practice recommends using tools for collaboration and the automated matching of symptoms?
Which practice has a purpose that includes restoring normal service operation as quickly as possible?
Which principle concentrates on service consumers?
Which BEST describe the focus of the 'think and work holistically' principle?
Which practice MOST requires staff who demonstrate skills such as empathy and emotional intelligence?
How does information about problems and known errors contribute to 'incident management'?
Which statement about costs is CORRECT?
Identify the missing word in the following sentence.
A known error is a problem that has been [?] and has not been resolved.
Identify the missing words in the following sentence.
The management of information security incidents usually requires [?].
Which guiding principle recommends using the minimum number of steps necessary to achieve an objective?
What are the ITIL guiding principles used for?
A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?
Identify the missing word in the following sentence.
A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without
the customer having to manage specific [?] and risks.
Which statement about the steps to fulfill a service request is CORRECT?
Which practice handles all pre-defined user-initiated service actions?
What is a configuration item?
Which is a key requirement for successful service level agreements (SLAs)?
Identify the missing word in the following sentences.
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.
Which statement about outcomes is CORRECT?
Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circumstances?
Which phase of problem management includes analysing incidents to look for patterns and trends?
Which statement about change authorities is CORRECT?
Which guiding principle recommends eliminating activities that do not contribute to the creation of value?
In which TWO situations should the ITIL guiding principles be considered?
1. In every initiative
2. In relationships with all stakeholders
3. Only in specific initiatives where the principle is relevant
4. Only in specific stakeholder relationships where the principle is relevant
Which practice identifies metrics that reflect a customer experience of a service?
When should the effectiveness of a problem workaround be assessed?
Which practice owns and manages issues, queries and requests from users?
Which two statements about the guiding principles are CORRECT?
1.The guiding principles support continual improvement
2.Each guiding principle applies to a selection of the available stakeholder groups
3.Organizations should decide which one of the guiding principles is relevant to them
4.Organizations should consider how the guiding principles interact with each other
Which is CORRECT about change authorization?
Which is a use of the change schedule?
What describes how components and activities work together to facilitate value creation?
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?
Which practice requires skills and competencies related to business analysis, supplier management and relationship management?
Which Practice includes management of workarounds and known errors?
What is the purpose of the ‘monitoring and event management’ practice?
What is a cause, or potential cause, of one or more incidents?
Which describes the 'plan' value chain activity?
Which is a use of a continual improvement register?
Which of the following is included in the purpose of the 'continual improvement' printer?
Which facilitates outcomes that customers want to achieve?
Which practice is responsible for moving new or changed components to live or other environments?
A service offering may include, access to resources, and service actions, which is an example of a service action?
What can help to reduce resistance to a planned improvement when applying the guiding principle ‘collaborate and promote visibility’?
What is the definition of warranty?
Which includes governance, management practices, and continual improvement?
Which practice has a strong influence on the user experience and perception of the service provider?
Which practice makes use of methods from Lean. Agile and DevOps?
Which statement about outcomes is CORRECT?
Which ITIL concept helps an organization to make good decisions?
Which statement about value streams is CORRECT?
Which practice's purpose includes creating closer more collaborative relationships?
Which practices is MOST associate with the use of empathy to understand users?
Which statement about value creating activities is CORRECT?
Which is part of the definition of a customer?
Which statement about the ‘service request management’ practice is CORRECT?
Which statement about service requests is CORRECT?
Which will help solve incidents more quickly?
Which term relates to service levels aligned with the needs of service consumers?
Which helps to manage an incident when it is unclear which support team should be working on the incident?
Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?
What is the definition of a known error?
Which is an objective of the design coordination process?
Which guiding principle emphasizes the need to understand the flow of work in progress, identify bottlenecks, and uncover waste?
Which is the CORRECT of the ‘R’ role in a RACI matrix?
What considerations influence the supplier strategy of an organization?
Which statement about the ‘change enablement’ practice is CORRECT?
Which practice may involve the initiation of disaster recovery?
Which statement about the known error database (KEDB) is CORRECT?
What does the 'service request management' practice depend on for maximum efficiency?
Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?
Which is the correct combination of items that makes up an IT service?
Which is an example of improving service utility using service management automation?
When should a full risk assessment and authorization be carried out for a standard change?
What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?
What is the purpose of the 'information security management1 practice?
What type of change is MOST likely to be managed by the 'service request management' practice?
Which activity captures the demand for incident resolution and service requests?
Which describes a set of defined steps for implementing improvements?
Which is a purpose of the 'service desk' practice?
Which dimension includes a workflow management system?
How should an organization adopt continual improvement methods?
Which describes normal changes?
What is the starting point for optimization?
Which practice has a purpose that includes observing a service to report selected changes of state identified as events?
Which ITIL practice has a purpose that includes reducing the likelihood of incidents?
Which is a service request?
How should the workflow for a new service request be designed?
Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect
effect on [?].
Which is a purpose of the 'engage' value chain activity?
Which statement about outcomes is CORRECT?
Which guiding principle recommends standardizing and streamlining manual tasks?
What is an IT asset?
Which statement about service desks is CORRECT?
Which is included in the purpose of the ‘design and transition’ value chain activity?
Which is a key requirement for a successful service level agreement?
What is the definition of “service management”?
Which practice balance management of risk with maximizing throughput?
Which practice performs reviews to ensure that services continue to meet the needs of the customers?
Which is the FIRST action when optimizing a service?
What type of change is often used for resolving incidents or implementing security patches?
Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed
Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?
Which TWO of the following statements are MOST associated with the optimize and automate' guiding principle?
1. It is important to assess which method of communication is appropriate 'or each type of stakeholder.
2. Complex systems should be designed with an understanding of how the components' parts are related.
3. Organizations should consider whether technology could improve the eficiency o' manual processes.
4 It is important to understand the organization's objectives when assessing the impact of potential improvements.
Identify the missing word in the following sentence.
Sponsor is the role that authorizes budget for service [?)
When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?
Which is an activity in the 'Problem control' phase of problem management?
Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?
What is included in the purpose of the 'release management' practice?
What is the customer of a service responsible for?
What is MOST LIKELY to be handled as a service request?
A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?
Which of the following is the MOST important for effective incident management?
What is the difference between the 'incident management' and 'service desk' practices?
Identify the Missing word(s) in the following sentence
A(n) [?] cause, or potential cause, of one or more incidents?
What is defined as "the role that uses services?
What is used as a tool to help define and measure performance?
Which is the definition of an IT asset?
Which step of the 'continual improvement model' defines measurable targets?
What should remain constant within an organization, even when the organization's objectives change?
Which practice handles all pre-defined user-initiated service actions?
Which value chain activity is concerned with the availability of service components?
Which is an input to the service value system?
Which practice ensures that a variety of access channels are available for users to report issues?
Which activity is NOT recommended by the start where you are' guiding principle?
Which is the BEST type of resource for investigating complex incidents?
Which is part of the value proposition of a service?
Which organization delivers output or outcomes of a service?
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TESTED 14 Dec 2025
