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  • Exam Name: ITIL – Foundation (v4)
  • Last Update: 19-Apr-2024
  • Questions and Answers: 503
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ITILFND Questions and Answers

Question # 1

How should automation be implemented?

A.

By initially concentrating on the most complex tasks

B.

By optimizing as much as possible first

C.

By replacing human intervention wherever possible

D.

By replacing the existing tools first

Question # 2

Which statement about the steps to fulfill a service request is CORRECT?

A.

They should be complex and detailed

B.

They should be well-known and proven

C.

They should include incident handling

D.

They should be brief and simple

Question # 3

What are the types of asset management?

A.

IT asset management and software asset management

B.

Operational and technical management

C.

IT asset management and technical management

D.

Operational management and IT asset management

Question # 4

Which statement about service desks is CORRECT?

A.

The service desk should work in close collaboration with support and development teams

B.

The service desk should rely on self-service portals instead of escalation to support teams

C.

The service desk should remain isolated from technical support teams

D.

The service desk should escalate all technical issues to support and development teams

Question # 5

A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

A.

As an event

B.

As a problem

C.

As a service request

D.

As a change request

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