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ITILFND PDF + Testing Engine



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  • Exam Name: ITIL – Foundation (v4)
  • Last Update: 19-Apr-2024
  • Questions and Answers: 503
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ITILFND Questions and Answers

Question # 1

How should automation be implemented?


By initially concentrating on the most complex tasks


By optimizing as much as possible first


By replacing human intervention wherever possible


By replacing the existing tools first

Question # 2

Which statement about the steps to fulfill a service request is CORRECT?


They should be complex and detailed


They should be well-known and proven


They should include incident handling


They should be brief and simple

Question # 3

What are the types of asset management?


IT asset management and software asset management


Operational and technical management


IT asset management and technical management


Operational management and IT asset management

Question # 4

Which statement about service desks is CORRECT?


The service desk should work in close collaboration with support and development teams


The service desk should rely on self-service portals instead of escalation to support teams


The service desk should remain isolated from technical support teams


The service desk should escalate all technical issues to support and development teams

Question # 5

A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?


As an event


As a problem


As a service request


As a change request

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