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ITILFND PDF + Testing Engine



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  • Exam Name: ITIL - Foundation
  • Last Update: 01-Feb-2023
  • Questions and Answers: 503
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ITILFND Questions and Answers

Question # 1

What is the starting point for optimization?


Standardizing practices and services


Determining where the most positive impact would be


Securing stakeholder engagement


Understanding the vision and objectives of the organization

Question # 2

Arrange the following steps of software lifecycle in correct order.

1. Retire

2. Test

3. Operate

4. Deploy

5. Ideation

6. Develop

7. Design


Ideation, Design, Develop, Deploy, Test, Operate, Retire


Retire, Test, Operate, Deploy, Ideation, Develop, Design


None of the above


Ideation, Test, Develop, Deploy, Design, Operate, Retire

Question # 3

Which is the purpose of the 'monitoring and event management' practice?


To ensure that accurate and reliable information about the configuration of services is available when and where it is needed


To systematically observe services and service components, and record and report selected changes of state


To protect the information needed by the organization to conduct its business


To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

Question # 4

How does information about problems and known errors contribute to 'incident management'?


It enables the reassessment of known erros


It enables quick and efficient diagnosis of incidents


It removes the need for collaboration during incident resolution


It removes the need for regular customer updates

Question # 5

Which is included in the purpose of the ‘design and transition’ value chain activity?


Ensuring that service components are available when needed


Providing transparency and good stakeholder relationships


Supporting services according to specifications


Continually meeting stakeholder expectations for costs

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