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  • Exam Name: ITIL® Foundation
  • Last Update: 27-May-2024
  • Questions and Answers: 324
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ITIL-F Questions and Answers

Question # 1

Which of the following BEST describes service strategies' value to the business?


Allows higher volumes of successful change


Reduction in unplanned costs through optimized handling of service outages


Reduction in the duration and frequency of service outages


Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

Question # 2

Which stage of the service lifecycle is MOST concerned with defining policies and objectives?


Service design


Service transition


Continual service improvement


Service operation

Question # 3

Which of the following are benefits to the business of implementing service transition?

1. Better reuse and sharing of assets across projects and resources

2. Reduced cost to design new services

3. Result in higher volume of successful changes


1 and 2 only


2 and 3 only


1 and 3 only


None of the above

Question # 4

Service transition contains detailed descriptions of which processes?


Change management, service asset and configuration management, release and deployment management


Change management, capacity management event management, service request management


Service level management, service portfolio management, service asset and configuration management


Service asset and configuration management, release and deployment management, request fulfilment

Question # 5

Which of the following is NOT an objective of Continual Service Improvement?


Review and analyze Service Level Achievement results


Identify activities to improve the efficiency of service management processes


Improve the cost effectiveness of IT services without sacrificing customer satisfaction


Conduct activities to deliver and manage services at agreed levels to business users

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