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  • Exam Name: ITIL Foundation
  • Last Update: 27-Mar-2024
  • Questions and Answers: 324
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ITIL-F Questions and Answers

Question # 1

Which one of the following does service metrics measure?

A.

Functions

B.

Maturity and cost

C.

The end-to-end service

D.

Infrastructure availability

Question # 2

Service design emphasizes the importance of the "Four Ps". These "Four P's" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

A.

Profit

B.

Preparation

C.

Products

D.

Potential

Question # 3

The design of IT services requires the effective and efficient use of “the four Ps”. What are these four Ps?

A.

People, process, partners, performance

B.

Performance, process, products, plans

C.

People, process, products, partners

D.

People, products, plans, partners

Question # 4

Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps".

What are these four Ps?

A.

People, process, partners, performance

B.

Performance, process, products, problems

C.

People, process, products, partners

D.

People, products, perspective, partners

Question # 5

Which of the following should be considered when designing measurement systems, methods and metrics?

1. The services

2. The architectures

3. The configuration items

4. The processes

A.

2 and 3 only

B.

1 and 3 only

C.

2 and 4 only

D.

All of the above

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