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  • Exam Name: ITIL Foundation (syllabus 2011)
  • Last Update: 01-Feb-2023
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For more than a decade, Crack4sure’s ITIL ITIL Foundation (syllabus 2011) study guides and dumps are providing the best help to a great number of clients all over the world for exam preparation and passing it. The wonderful Exin ITIL success rate using our innovative and exam-oriented products made thousands of ambitious IT professionals our loyal customers. Your success is always our top priority and for that our experts are always bent on enhancing our products.

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ITIL Questions and Answers

Question # 1

What considerations influence the supplier strategy of an organization?


Contracts and agreements


Type of cooperation with suppliers


Corporate culture of the organization


Level of formality

Question # 2

Identify the missing word in the following sentence.

A user is [?] that uses services.


an organization


a role


a team


a supplier

Question # 3

What is recommended by the guiding principle ‘progress iteratively with feedback’?


A current state assessment that is carried out at the start of an improvement initiative


The identification of all interested parts at the start of an improvement initiative


An improvement initiative that is broken into a number of manageable sections


An assessment of how all the parts of an organization will affect an improvement initiative

Question # 4

Which statement about the automation of service requests is CORRECT?


Service requests that cannot be automated should be handled as incidents


Service requests and their fulfillment should be automated as much as possible


Service requests that cannot be automated should be handled as problems


Service requests and their fulfillment should be carried out by service desk staff without automation

Question # 5

What is the purpose of problem management?


Reduces the likelihood and impact of incidents


Ensures services are restored as soon as possible


Helps direct the incident to the correct support area


Determines how the service provider is perceived

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