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Exin ITIL Exam Questions And Answers: Unleash Your IT Service Management Potential

Ready to propel your career in IT service management? The Exin ITIL certification exam answers equips you with the knowledge and skills to excel in this critical field. Here's your comprehensive guide, packed with details, benefits, and how Crack4Sure empowers you to ace the exam.

Exam Overview:

  • Levels: Foundation, Intermediate, Expert, Master
  • Target Audience: IT professionals, service desk analysts, consultants, managers
  • Prerequisites: Varies by level (Foundation requires no prior knowledge)
  • Exam Cost: Varies by level and region (typically €250-€500)

Exam Structure:

  • Multiple-choice questions: All levels
  • Duration: Varies by level (Foundation: 75 minutes, others: 90 minutes)
  • Passing Score: 65%

Course Details:

Foundation:

  • Target Audience: Beginners in IT service management
  • Key Topics: ITIL service lifecycle, processes, functions, roles, benefits

Intermediate:

  • Target Audience: Professionals with basic ITIL knowledge
  • Key Topics: Service strategy, design, transition, operation, continual service improvement (CSI)

Expert:

  • Target Audience: Experienced professionals seeking advanced knowledge
  • Key Topics: Specialization in specific service management domains (e.g., service strategy, design)

Master:

  • Target Audience: Highly experienced professionals seeking strategic understanding
  • Key Topics: Strategic service management, governance, leadership

Crack the Code to Exin Success: Master ITIL with Crack4Sure:

We go beyond simply offering itil exam questions and answers, practice PDFs, and study guides. Our platform provides:

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  • Unlimited practice questions: Continuously test your knowledge and identify weak areas.
  • Regular updates: Stay ahead of the curve with the latest exam changes.
  • Money-back guarantee: Invest in your success with confidence.

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Our advanced testing engine is your secret weapon:

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  • Exam-like interface: Get here familiar with the actual exam format.
  • Multiple test attempts: Perfect your test-taking skills without anxiety.

Exin ITIL Certification Benefits and Job Opportunities:

  • Salary Increase: Studies show an average 10-20% salary increase for certified professionals.
  • Career Advancement: Qualify for higher-level positions in IT service management.
  • Global Recognition: Gain a globally recognized and respected credential.

Average Salary (USD) with Exin ITIL Certification:

Job Title

Without

With

Salary Increase

Service Desk Analyst

$50,000 - $60,000

$55,000 - $65,000

10%

IT Service Management Specialist

$65,000 - $75,000

$70,000 - $80,000

8%

IT Service Manager

$80,000 - $90,000

$88,000 - $98,000

10%

IT Director

$100,000 - $110,000

$110,000 - $125,000

15%



ITIL Questions and Answers

Question # 1

A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

A.

Incident management

B.

Service Request management

C.

Change enablement

D.

Service request management

Question # 2

Which term is used to describe removing something that could have an effect on a service?

A.

A change

B.

An incident

C.

An IT asset

D.

A problem

Question # 3

Which service value chain activity deals with the purchase of new products?

A.

Engage

B.

Obtain/build

C.

Plan

D.

Improve

Question # 4

Which practice requires focus and effort to engage and listen to the requirements, issues, concerns and daily needs of customers?

A.

Service desk

B.

Supplier Management

C.

Service request management

D.

Service level management

Question # 5

Which is the definition of an IT asset?

A.

Any financially valuable component that contributes to a service

B.

Any request from a user that is a normal part of service delivery

C.

Any component that needs to be managed to deliver a service

D.

Any change of state that has significance for the management of a service

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