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ITIL PDF + Testing Engine



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  • Exam Name: ITIL Foundation (syllabus 2011)
  • Last Update: 04-Jun-2023
  • Questions and Answers: 503
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For more than a decade, Crack4sure’s ITIL ITIL Foundation (syllabus 2011) study guides and dumps are providing the best help to a great number of clients all over the world for exam preparation and passing it. The wonderful Exin ITIL success rate using our innovative and exam-oriented products made thousands of ambitious IT professionals our loyal customers. Your success is always our top priority and for that our experts are always bent on enhancing our products.

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ITIL Questions and Answers

Question # 1

Which is an input to the service value system?


The system of directing and controlling an organization


A model to help meet stakeholders expectations


Recommendations to help an organization in all aspects of its work


A need from consumers for new or changes services

Question # 2

Which of the following is the MOST important for effective incident management?


A variety of access channels


Balanced scorecard review


Automated pipelines


Collaboration tools and techniques

Question # 3

Which BEST describe the focus of the 'think and work holistically' principle?


Considering the existing organizational assets before building something new


Integrating an organization’s activities to deliver value


Eliminating unnecessary steps to deliver valuable outcomes


Breaking down large initiative into smaller pieces of work

Question # 4

Which is described by the 'organizations and people' dimension of service management?


Workflows and controls


Communication and collaboration


Inputs and outputs


Contracts and agreements

Question # 5

Which TWO BEST describe the guiding principles?

  • Short term
  • Standards
  • Recommendations
  • Long-term


1 and 4


3 and 4


1 and 2


2 and 3

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