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  • Exam Name: ITIL Foundation (syllabus 2011)
  • Last Update: 04-Jun-2023
  • Questions and Answers: 503
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ITIL Questions and Answers

Question # 1

Which is an input to the service value system?

A.

The system of directing and controlling an organization

B.

A model to help meet stakeholders expectations

C.

Recommendations to help an organization in all aspects of its work

D.

A need from consumers for new or changes services

Question # 2

Which of the following is the MOST important for effective incident management?

A.

A variety of access channels

B.

Balanced scorecard review

C.

Automated pipelines

D.

Collaboration tools and techniques

Question # 3

Which BEST describe the focus of the 'think and work holistically' principle?

A.

Considering the existing organizational assets before building something new

B.

Integrating an organization’s activities to deliver value

C.

Eliminating unnecessary steps to deliver valuable outcomes

D.

Breaking down large initiative into smaller pieces of work

Question # 4

Which is described by the 'organizations and people' dimension of service management?

A.

Workflows and controls

B.

Communication and collaboration

C.

Inputs and outputs

D.

Contracts and agreements

Question # 5

Which TWO BEST describe the guiding principles?

  • Short term
  • Standards
  • Recommendations
  • Long-term

A.

1 and 4

B.

3 and 4

C.

1 and 2

D.

2 and 3

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