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  • Exam Name: Genesys Cloud Certified Professional - Implementation
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GCP-GC-IMP Practice Exam Questions with Answers Genesys Cloud Certified Professional - Implementation Certification

Question # 6

What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A.

Use the built-in Dialpad.

B.

Use the Make Call button.

C.

Use the Call History.

D.

Use the .NET Client.

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Question # 7

You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

A.

Other participants must also click on the Open video call icon.

B.

All participants must click on the Join button in the video chat view.

C.

All participants, except the initiator, must click on the Join button in the chat view.

D.

Participants automatically placed in the video chat when clicking on the chat room.

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Question # 8

What are two methods for creating a conference call in Genesys Cloud?

A.

With multiple active calls, click and drag an unselected call onto the previously selected call details.

B.

Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

C.

Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees

D.

Have all attendees call you. When all calls are active, click the Start Conference button.

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Question # 9

Where can you add the preconfigured settings of the phones?

A.

Admin > Telephony > Phone Management > Calls

B.

Admin > Telephony > Phone Management > Phones

C.

Admin > Telephony > Phone Management > Base Settings

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Question # 10

When creating an external trunk, what protocol(s) can be selected? (Choose three.)

A.

The default protocol

B.

TCP

C.

TLS

D.

SIP

E.

UDP

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Question # 11

Select all the sections for the standard profile page. (Choose five.)

A.

General

B.

Relationships

C.

Contact

D.

Contact Information

E.

Skills & Certifications

F.

HR

G.

Languages

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Question # 12

You can add more than one outbound route to the contact center.

A.

True

B.

False

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Question # 13

Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A.

Genesys Cloud 1

B.

Genesys Cloud 2

C.

Genesys Cloud 3

D.

Genesys Cloud 4

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Question # 14

Instant messaging costs are significantly less than long-distance phone conversations.

A.

True

B.

False

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Question # 15

You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

A.

Workspaces

B.

People

C.

Queues

D.

Groups

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