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  • Exam Name: Genesys Certified Professional 8 System Consultant, Voice Platform (GCP8 - CVP)
  • Last Update: Sep 14, 2024
  • Questions and Answers: 122
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GE0-803 Practice Exam Questions with Answers Genesys Certified Professional 8 System Consultant, Voice Platform (GCP8 - CVP) Certification

Question # 6

When configuring GVP 8.1.2, Metadata can be imported through Genesys Administrator and

Configuration Manager.

A.

True

B.

False

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Question # 7

Which of the following features can be changed using the Element Management System (EMS)

GUI when monitoring a VCS?

A.

The log level for each process

B.

The default directory for logging

C.

The Behind or In-Front configuration for that particular VCS

D.

The speech recognition vendor for that particular VCS

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Question # 8

Which of the following content should be considered for caching?

A.

Active Server Pages

B.

Vox files

C.

Java Server Pages

D.

Java Beans

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Question # 9

Which of the following statements regarding log levels for GVP components is NOT correct?

A.

Log levels can be set via the EMPS.

B.

Log levels can be set through the VCS/IPCS Monitor (9810 Website)

C.

Log levels can be set through the IIS 5.0/6.0 Management Console.

D.

VCS/IPCS Configuration through the GVP.ini file

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Question # 10

Which of the following MRCP speech vendors does GVP support?

A.

IBM Websphere Voice Server (WVS)

B.

Asterisk

C.

Microsoft

D.

Linux

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Question # 11

When planning the sizing and capacity for a GVP deployment, which of the following should be considered?

A.

In-Front or Behind-the-Switch mode of operation

B.

SNMP tools for monitoring network

C.

Expected call volume

D.

Operating system of the web servers

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Question # 12

Which of the following statements is NOT true. Voice applications used in GVP __________.

A.

Can be built through the Genesys Studio development tool

B.

Must be VoiceXML 2.0/2.1 compliant

C.

Must reside on the Voice Communication Server (VCS)

D.

Can be written in native VoiceXML

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Question # 13

Which process of EMPS communicates with the dispenser?

A.

SPS A-Self-Service Provisioning Server

B.

SPM A-Self-Service Provisioning Manager

C.

SCI - Solution Control Interface

D.

SCA - Self-Service Configuration Agent

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Question # 14

The default Composer Perspective in GVP 8.1.2 includes views with the Project Explorer, Palette, the Block Properties and several editors.

A.

True

B.

False

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Question # 15

Which are the typical components of a VOIP SIP solution?

A.

IP Communication Server, Telephony Board, and CTI-Link

B.

Voice Communications Server, Media Gateway, and IP Communication Manager

C.

IP Communication Server, SIP Session or H.323 Session Manager, Resource Manager, and

Polyhedra database

D.

IP Communication Manager, Media Gateway and Telephony Board

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Question # 16

Which tag is sent by IVR Server Client to IVR Server in Behind configuration to ask the ANI and

DNIS ?

A.

No tag sent because IVR Server already had them at time call was initialized.

B.

C.

D.

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Question # 17

GVP 8 supports HTTP and HTTPS

A.

True

B.

False

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Question # 18

For most deployments with VCS configured in Behind-the-Switch mode using Genesys

Framework, DNIS is obtained through what mechanism?

A.

VCS request to the T-Server via IVR Server

B.

VCS requests to the Dialogic telephony board

C.

A route point corresponding to the appropriate strategy

D.

VCS request directly to the ACD/PBX

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Question # 19

There is a three-part hierarchy regarding tenancy:Resellers/customers/IVR Profiles. In a singletenant

installation, the default configuration is Reseller=GVPOwner, Customer=AdminTrue or

False.

A.

TRUE

B.

FALSE

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Question # 20

In a Behind the Switch configuration, the VCS carries out instructions from __________.

A.

IVR Server only, in the form of IVR ServerXML

B.

T-Server only, in the form of TLib Events

C.

Web Server, in the form of VoiceXML

D.

IVR Server client, in the form of XML

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Question # 21

In an In-Front of the Switch configuration using Genesys Framework, __________.

A.

The VCS receives all call routing information from the strategy

B.

The DNIS must be delivered to the VCS with the call

C.

A connection with the IVR Server is required

D.

ANI is required to initiate or begin the call.

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Question # 22

What effect does the WatchDog have on logging?

A.

If the WatchDog is not running only the watchdog log will exist

B.

Restarting the WatchDog removes all old logs and creates new ones

C.

If the WatchDog is not running no logging by any process will take place

D.

The WatchDog creates all other process logs

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Question # 23

Please refer to the log message CALL DROPPED. What should be done to ensure the next call to the same phone number would work?

GE0-803 question answer

A.

Restart the VCS

B.

Restart the WebServer

C.

Check and regenerate the code for the VoiceXML application

D.

Provision the phone number in VPM

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Question # 24

A customer trigger application is associated with __________.

A.

VAR

B.

EMPS

C.

OBN

D.

Behind-the-Switch configuration

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Question # 25

The .xml files provides all of the __________.

A.

VCS configuration information

B.

Voice application information

C.

IPCS configuration information

D.

Web server configuration information

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Question # 26

When installing EMPS, the core components (common) are NOT required.True or False?

A.

TRUE

B.

FALSE

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Question # 27

The default directory where Code Tracer accesses the asp or jsp files from is __________.

A.

C:\Inetpub\wwwroot

B.

C:\Inetpub\wwwroot\Code Tracer

C.

C:\Program Files\GCTI\Voice Platform Studio\Code Tracer

D.

C:\Program Files\GCTI\Voice Platform Studio\TEMP

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Question # 28

Refer to the I-Server client log entry. What event might have occurred to cause this log entry?

GE0-803 question answer

A.

IVR Server Client or Genesys Queue Adapater cannot connect to the IVR Server.

B.

CNSocket has already been initialized

C.

Wrong Dialogic port was selected

D.

VCS/IPCS has not yet been installed

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Question # 29

In most deployment options, the IVR Server Client or Genesys Queue Adapater (GQA) resides

on the __________.

A.

IP Communications Server

B.

Element Management Provisioning System

C.

Web Server

D.

Configuration Server

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Question # 30

Which of the following chararacters should NOT be included in a GVP hostname?

A.

Dollar-sign $

B.

Underscore _

C.

Hyphen -

D.

At-sign @

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Question # 31

Is ISCC function used by IVR-TServer in network mode ? Choose the best statement.

A.

Yes because the IVR is like a second site

B.

No because the IVR is integrated in the real site

C.

No because ISCC function doesn?t exist in IVR-TServer

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Question # 32

The components that make up a GVP 8.1.2 implementation can be stopped and started using the Monitoring tab in Genesys Administrator.

A.

True

B.

False

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Question # 33

When configuring GVP 8, which of the following groups of functions can be performed through Genesys Administrator?

A.

Adding New applications, Adding Application templates and creating Roles

B.

Adding New applications, Adding Applications templates and setting user permissions

C.

Viewing Alarms, Monitoring Applications, creating application solutions and changing user permissions

D.

All of the above

E.

None of the above

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Question # 34

Which of the following third-party products must be installed on any host where EMPS will be

accessed via a browser?

A.

Java SDK

B.

MS XML Parser

C.

Java Runtime Environment (JRE)

D.

SQL Client Libraries

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Question # 35

Composer connects to Configuration Server on start-up for authentication of all Genesys GUI applications.

A.

True

B.

False

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Question # 36

Local Control Agent must be installed on all servers hosting GVP components in order to be monitored by the Genesys Management layer.

A.

True

B.

False

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