ITIL-4-Practitioner-Release-Management Practice Exam Questions with Answers ITIL 4 Practitioner: Release Management Exam Certification
Question # 6
An organization manually checks that releases of new or changed products/services have been successfully completed. Which tools should be used to automate this process?
Automating the verification of release success involves tracking the performance and stability of the released services. TheITIL® 4 Practitioner: Release Managementdocument notes:"Monitoring and event management tools can automate the verification of release success by tracking system performance and detecting anomalies post-release, ensuring the release meets its objectives"(Section 4.2).
Option A (Monitoring and event management tools) is correct, as these tools can automatically check system health and performance after a release, replacing manual checks.
Option B (Workflow management and collaboration tools) focuses on process coordination, not post-release verification.
Option C (Enterprise architecture tools) is used for dependency mapping, not release verification.
Option D (Analysis and reporting tools) provides retrospective insights but doesn’t automate real-time verification.
The correct answer is A, as monitoring tools are best suited for automating release verification.
[Reference: ITIL® 4 Practitioner: Release Management , Section 4.2: Using Technology in Release Management.]