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MBP18 Questions and Answers

Question # 1

A record company is implementing a new system to replace an existing legacy system. The project has challenging as the new system must be implemented before support for the existing system is withdrawn. The business users have been involvedthroughoutthe project and their confidence in the new system is high.

Which implementation approach is the LEAST appropriate in this situation?

A.

Pilot

B.

Phased

C.

Direct changeover

D.

Parallel running.

Question # 2

In order to identify potential improvements, a business analyst has been asked to document the current customer sales experience in a large, electrical superstore. Whilst shadowing a customer service advisor, a sale was lost because the advisor couldn't authorise a price discount for a customer, who had seen the product advertised at a lower price by a competitor. The customer advisor tried to discount the product to match the competitor's price but was unable to do so.

The customer service advisor explained that this discounting required management approval and. unfortunately, both managers authorised to do this were on their lunch break

What element of the POPII model had caused the sale to fail?

A.

Process.

B.

People.

C.

information.

D.

Technology

Question # 3

A village clerk receives bookings for the use of the village hall for events such as weddings and parties. Although the village hall has a website, bookings have to be made in an email request from a potential customer to the village clerk, giving the dates and times required. The event name is ‘’Email

A.

Request deposit

B.

Check customer details

C.

Book hall

D.

Check hall availability

Question # 4

A business analyst has suggested that a process map should be built by first examining the product and services the organization provides. Before considering what process are needed to deliver these products and services.

Which model would support this approach to building a process map?

A.

Proter’s value chain

B.

POPIT model

C.

Swimlane diagram

D.

Harmon’s organization model.

Question # 5

ACOMP buys in and then re-bands electronic products for various markets, including selling on to the selling on to other wholesales. It finds that business processes need to be adapted to new circumstances in multiple markets very quickly. Recently, ACOMP has investigated what might help it adjust its internal processes more quickly.

Which of the following would be MOST useful in helping ACOMP achieve this quick adjustment?

A.

Harmon’s organizational model.

B.

The POPIT model.

C.

Value chain analysis.

D.

Standardised process modeling notation.

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