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Score Higher on Verified MBP18 | BCS Practitioner Certificate in Modelling Business Processes 2018 Exam Questions with Answers

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MBP18 Questions and Answers

Question # 1

A record company is implementing a new system to replace an existing legacy system. The project has challenging as the new system must be implemented before support for the existing system is withdrawn. The business users have been involvedthroughoutthe project and their confidence in the new system is high.

Which implementation approach is the LEAST appropriate in this situation?

A.

Pilot

B.

Phased

C.

Direct changeover

D.

Parallel running.

Question # 2

In order to identify potential improvements, a business analyst has been asked to document the current customer sales experience in a large, electrical superstore. Whilst shadowing a customer service advisor, a sale was lost because the advisor couldn't authorise a price discount for a customer, who had seen the product advertised at a lower price by a competitor. The customer advisor tried to discount the product to match the competitor's price but was unable to do so.

The customer service advisor explained that this discounting required management approval and. unfortunately, both managers authorised to do this were on their lunch break

What element of the POPII model had caused the sale to fail?

A.

Process.

B.

People.

C.

information.

D.

Technology

Question # 3

A village clerk receives bookings for the use of the village hall for events such as weddings and parties. Although the village hall has a website, bookings have to be made in an email request from a potential customer to the village clerk, giving the dates and times required. The event name is ‘’Email

A.

Request deposit

B.

Check customer details

C.

Book hall

D.

Check hall availability

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