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  • Exam Name: Microsoft Teams Voice Engineer
  • Last Update: 24-Jun-2022
  • Questions and Answers: 100
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MS-720 Questions and Answers

Question # 1

You need to recommend a solution for the new United Kingdom retail site. The solution must meet the technical requirements. Which three actions should you include in the recommendation? Each correct answer presents part of the solution. NOTE Each correct selection is worth one point.


From the Microsoft Teams admin center, assign a voice routing policy to the users.


From the Microsoft 365 admin center, modify the office phone numbers of the users.


From the Microsoft Teams admin center, modify the dial-out settings of the users.


From the Microsoft Teams admin center, assign the phone numbers to the users.


From the Microsoft Teams admin center, order five user numbers.


From the Microsoft 36S admin center, create a support ticket to request five phone numbers.


From the Microsoft Teams admin center, assign a calling policy to the users.

Question # 2

You need to ensure that numbers dialed from the Melbourne warehouse conform to the dialing rules of the phone earner. How should you complete the command? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Question # 3

You are configuring the new call queue to replace the response group.

Which setting should you disable to ensure that the agents can receive calls from the call queue?


Music on hold


Attendant routing


Conference mode


Round robin

Question # 4

You are replacing the on-site PBX at the Georgia warehouse with Teams.

You need to maintain the functionality of the PBX after migrating to Teams.

Which sequence of steps should you perform? To answer, drag the appropriate steps to the correct locations. Each step may be used once, more than once, or not at all You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Question # 5

You need to connect the analog intercoms to Teams Phone.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.


Create a trusted application endpoint for Teams.


Create a resource account for each intercom.


Register the ATAs with a Teams-certified SBC.


Create a configuration profile for IP phones.


Enable Direct Routing to a Teams-certified SBC.

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