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Practice Free SDM_2002001040 SDM Certification - CARE Exam Questions Answers With Explanation

We at Crack4sure are committed to giving students who are preparing for the Nokia SDM_2002001040 Exam the most current and reliable questions . To help people study, we've made some of our SDM Certification - CARE exam materials available for free to everyone. You can take the Free SDM_2002001040 Practice Test as many times as you want. The answers to the practice questions are given, and each answer is explained.

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Question # 6

A Care Program Manager has to enable a customer’s NOLS access. Who has to be involved?

A.

F&C and the CT must be involved.

B.

Legal and NOLS support is required to set up a separate agreement.

C.

This can be done by the Care Program Manager alone.

D.

This is an administrative task handled by NOLS support.

Question # 7

How do you prove that you are in control of your financial processes?

A.

You can always explain the deviations.

B.

You do not exceed the cost base-line for the half-year.

C.

There are no big deviations between forecast and actual.

D.

You delegate completely to F&C.

Question # 8

What is the content of the Care Plan?

A.

Services, schedules, contacts, care procedures, customer installed base.

B.

NSN Care contacts, map of power, CT organization chart.

C.

Upgrades and updates schedules.

D.

NSN contacts and Emergency escalation procedure.

Question # 9

A customer has a free 3-year warranty contract. What contract type is used in CDB/SAP?

A.

Care Agreement.

B.

Warranty Standard contract.

C.

Warranty Extended contract.

D.

1st Warranty Standard and Warranty Extended for the next 2 years.

Question # 10

Who is responsible for ensuring the setup and availability of online services (NOLS, RAS, etc.) as agreed with the customer?

A.

Care Program Manager.

B.

SWS Manager.

C.

HWS Manager.

D.

CT Head.

Question # 11

What Care SW service should be sold with every new SW sales?

A.

Launch Support.

B.

SW Change Mass provisioning.

C.

Software Maintenance (SWM).

D.

Life Extender (LE).

Question # 12

Who is responsible for managing customer requirements during the Care phase?

A.

Care Technical Manager if assigned, otherwise the Care Program Manager.

B.

Care Program Manager.

C.

Care Program Coordinator if assigned, otherwise the Care Program Manager.

D.

CT Head.

Question # 13

Your Customer's Care Contract expired at the end of last year. In addition, NO Purchase Orders have been received from the Customer since the contract expired. How can Care service revenue be recognised in this case?

A.

Revenue cannot be recognised.

B.

Revenue is collected to WIP (Work-in-progress) and recognised after the contract is signed.

C.

Revenue is recognised based on the expired contract on a monthly basis.

D.

CT F&C decides how revenue is recognised.

Question # 14

How can the Care Program Manager monitor GCC performance?

A.

Via monthly report distributed by GCC Engagement Team in most regions.

B.

The Resolve tool provides a report.

C.

With the monthly CDB report.

D.

The Care Program Coordinator provides a report.

Question # 15

Why does NSN carry out Latest Estimate and Demand Supply Planning activities?

A.

It improves customer satisfaction.

B.

It is a good business practice and a SOX requirement, resulting in better planning accuracy.

C.

It is an NSN F&C requirement.

D.

It is part of the Care Program Manager's duties.

Question # 16

CaPM has agreed a new, temporary HWS drop point setup with the customer. How should it be formally recorded?

A.

A contract amendment needs to be prepared, verified by lawyers and signed.

B.

The new setup should be described in the Care Plan and then shared internally and externally.

C.

No need to record this as the agreement is temporary, verbal agreement should be enough.

D.

A letter describing the new services details has to be sent to the customer, who then should confirm the agreed setup.

Question # 17

A contract is renewed in which the terms, conditions and price have remained the same but the scope has changed. In order to maintain SOX compliance what should be done?

A.

A simple contract extension is needed in CDB as the major terms and conditions are the same.

B.

A new contract should be created in CDB as the scope has changed.

C.

Terms and conditions are the same, only scope has been changed. So a simple contract extension is all that is needed.

D.

If a contract is renewed, it is mandatory to create a new contract in CDB.

Question # 18

The Care Plan should be updated:

A.

At least once per year.

B.

Only after each contract change.

C.

After each change to Care setup described.

D.

On customer request only.