A Care Program Manager has to enable a customer’s NOLS access. Who has to be involved?
A customer has a free 3-year warranty contract. What contract type is used in CDB/SAP?
Who is responsible for ensuring the setup and availability of online services (NOLS, RAS, etc.) as agreed with the customer?
Who is responsible for managing customer requirements during the Care phase?
Your Customer's Care Contract expired at the end of last year. In addition, NO Purchase Orders have been received from the Customer since the contract expired. How can Care service revenue be recognised in this case?
Why does NSN carry out Latest Estimate and Demand Supply Planning activities?
CaPM has agreed a new, temporary HWS drop point setup with the customer. How should it be formally recorded?
A contract is renewed in which the terms, conditions and price have remained the same but the scope has changed. In order to maintain SOX compliance what should be done?