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SDM_2002001040 Questions and Answers

Question # 1

What is the most important reason to have customer reporting in place?

A.

Because it is a standard Care BL requirement.

B.

Through this report Customer Management can understand the value we deliver for the money they pay.

C.

Because NSN Global Services management is requesting Care to do it.

D.

Because it is desired to have Customer Management get NSN vision about Care services performance.

Question # 2

Who is responsible for managing customer requirements during the Care phase?

A.

Care Technical Manager if assigned, otherwise the Care Program Manager.

B.

Care Program Manager.

C.

Care Program Coordinator if assigned, otherwise the Care Program Manager.

D.

CT Head.

Question # 3

What Care SW service should be sold with every new SW sales?

A.

Launch Support.

B.

SW Change Mass provisioning.

C.

Software Maintenance (SWM).

D.

Life Extender (LE).

Question # 4

Who is responsible for ensuring the setup and availability of online services (NOLS, RAS, etc.) as agreed with the customer?

A.

Care Program Manager.

B.

SWS Manager.

C.

HWS Manager.

D.

CT Head.

Question # 5

What is the content of the Care Plan?

A.

Services, schedules, contacts, care procedures, customer installed base.

B.

NSN Care contacts, map of power, CT organization chart.

C.

Upgrades and updates schedules.

D.

NSN contacts and Emergency escalation procedure.

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