Score Higher on Verified OGA-031 | ArchiMate 3 Part 1 Examination Exam Questions with Answers

Based on the ArchiMate 3 documents or objectives, an application component represents a modular, deployable, and replaceable part of a software system that encapsulates its behavior and data. An application service represents an explicitly defined exposed application behavior. A data object represents data structured for automated processing. A realization relationship indicates that an entity plays a critical role in the creation, achievement, sustenance, or operation of a more abstract entity. An access relationship models the ability of behavior and active structure elements to observe or act upon passive structure elements. The diagram uses a realization relationship from the MEDINFO application component to the Medical Information service to indicate that the application component realizes the service. The diagram also uses an access relationship from the MEDINFO application component to the MEDBASE data object to indicate that the application component accesses the data object.

References: ArchiMate® 3.2 Specification, Chapter 10 Application Layer, Section 10.1 Active Structure Elements 1; ArchiMate® 3.2 Specification, Chapter 10 Application Layer, Section 10.3 Behavior Elements 1; ArchiMate® 3.2 Specification, Chapter 5 Relationships, Section 5.1 Structural Relationships 1; ArchiMate® 3.2 Specification, Chapter 5 Relationships, Section 5.3 Access Relationships 1; ArchiMate Example: Application Components - Visual Paradigm 2.

Comprehensive and Detailed In-Depth Explanation:

ThisArchiMate modelrepresents theArchiSurance Contact Centerand how it interacts with different communication channels.

The elements labeled "Phone," "E-Mail," and "Web Chat" are connected to the Contact Center using a black diamond (Composition relationship).

This indicates that thesecommunication channels serve as business interfaces for interacting with customers.

A Business Interfacein ArchiMate represents a way in which services are provided toexternal parties, like customers, through defined means such as phone, email, or web chat.

Analysis of Answer Choices:

?A. The Contact Center has a business interaction with its customers using phone, e-mail, and web chat.??Incorrect

ABusiness Interactionin ArchiMate is used to modelcollaborationsbetween two or more roles or actors,not interfaces.

This diagramfocuses on interfacesrather than interactions.

ArchiMate 3.2 Specification, Section 6.3.2, states thatbusiness interactions require multiple active participants, which is not shown here.

?B. The Contact Center uses phone, e-mail, and web chat for internal communication.??Incorrect

Thediagram does not indicate internal collaboration or communicationbut rathercustomer-facing interfaces.

If this were internal communication, it would use Business Collaboration elements instead.

?C. The Contact Center has three business interfaces to serve customers: phone, e-mail, and web chat.??Correct Answer

ThePhone, E-Mail, and Web Chat elements represent Business Interfaces, which are the means through which services are delivered to customers.

ArchiMate 3.2 Specification, Section 6.3.3, definesBusiness Interfaces as points of interaction between a Business Role and its environment, exactly fitting this diagram.

?D. The staff within the Contact Center collaborate using phone, e-mail, and web chat.??Incorrect

Business Collaborationis not depicted in the diagram, andinternal collaboration would be modeled differentlyin ArchiMate.

The focus here is oncustomer-facing services, not internal interactions.

Final Answer:?C. The Contact Center has three business interfaces to serve customers: phone, e-mail, and web chat.

References:

ArchiMate 3.2 Specification: Sections 6.3.3 (Business Interface), 6.3.2 (Business Interaction).

Archi User Guide: Modeling business interfaces and customer interactions.

Comprehensive and Detailed in Depth Explanation:AnArchiMate modelconsists ofa structured collection of conceptsthat represent enterprise architecture. These concepts includeactive structure, behavior, and passive structure elements, along with their relationships.

Amodel is not just a set of elements or relationships, but rather aconceptual frameworkthatrepresents an enterprise architecture holistically.

TheArchiMate 3.2 Specificationstates that anArchiMate model is a collection of interrelated concepts that define and describe enterprise architectures.

References:

Archi User Guide?

ArchiMate 3.2 Specification