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  • Exam Name: SAP Certified Application Associate - SAP Service Cloud 2011
  • Last Update: Apr 22, 2024
  • Questions and Answers: 114
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C_C4H510_04 Practice Exam Questions with Answers SAP Certified Application Associate - SAP Service Cloud 2011 Certification

Question # 6

Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.

A.

Contracts

B.

Service request

C.

Maintenance plan

D.

Customer

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Question # 7

Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct answers to this question.

A.

Set up deals

B.

Maintenance plan

C.

Scoping attribute set

D.

Maintenance measurement and readings

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Question # 8

Which business function in the account master will block the release of quotes to SAP S/4HANA?

A.

Sales support block

B.

Prospect

C.

Delivery block

D.

Credit limit check

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Question # 9

Which data element is used to calculate the warranty start?

A.

Number of months

B.

Warranty duration

C.

Service category

D.

Warranty reference date

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Question # 10

Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?

A.

Employees

B.

Products

C.

Tickets

D.

Accounts

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Question # 11

For which element do you maintain attributes such as password and security policy?

A.

Employee

B.

Business role

C.

Business user

D.

Service agent

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Question # 12

You plan a product recall with the help of automatically generated tickets. Which tool do you use?

A.

Ticket routing rules

B.

Maintenance plan

C.

Realignment runs

D.

Activity planner

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Question # 13

Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

A.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

B.

Scoping is automatically generated by the system based on your fine-tuning decisions.

C.

The activity list is automatically generated by the system based on your scoping decisions.

D.

Fine-tuning is the process of generating the activity list by answering questions about which business processes will

implemented.

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Question # 14

Which types of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

A.

Incident category

B.

Cause category

C.

Process category

D.

Maintenance category

E.

Warranty category

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Question # 15

Which settings can you control for the e-mail channel setup? Note: There are 3 correct answers to this question.

A.

Notification type

B.

Ticket type

C.

Channel type

D.

Mashup service

E.

Channel direction

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Question # 16

Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

A.

Maintenance plan

B.

Visit

C.

Contract

D.

Ticket

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Question # 17

Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct answers to this question.

A.

Territory

B.

Service organization

C.

Skills

D.

Measurement and reading

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