C_C4H510_04 Practice Exam Questions with Answers SAP Certified Application Associate - SAP Service Cloud 2011 Certification

Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct answers to this question.

Which tool would you use to create high data volumes in SAP Service Cloud?

Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.

Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.

Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

Question 8: What types of mashups are available in SAP Service Cloud?

Note: There are 2 correct answers to this question.

Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.

Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.

Which item can be assigned to organizational structures, team assignments and workflow rules?

What can you do to give employees easy access to a centralized repository of information that would help withticket resolution?

Note: There are 2 correct answers to this question.

Which business function in the account master will block the release of quotes to SAP S/4HANA?

What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct answers to this question.

You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

When should you use the templates provided in the Data Workbench? Note: There are 2 correct answers to this question.

What are the valid schedule types when creating maintenance plans? Note: There are 2 correct answers to this question.

What are the steps required to set up an approval process? Note: There are 3 correct answers to this question.

A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on

March 1, but ticket processing is delayed.

Which option should you enable on the ticket template to avoid creation of multiple tickets?

Which of the following are benefits of case management in SAP Service Cloud? Note: There are 2 correct answers to this question.

Which types of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

You plan a product recall with the help of automatically generated tickets. Which tool do you use?

Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.

Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.

Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?

When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?

Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.