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Practice Free C_C4H510_04 SAP Certified Application Associate - SAP Service Cloud 2011 Exam Questions Answers With Explanation

We at Crack4sure are committed to giving students who are preparing for the SAP C_C4H510_04 Exam the most current and reliable questions . To help people study, we've made some of our SAP Certified Application Associate - SAP Service Cloud 2011 exam materials available for free to everyone. You can take the Free C_C4H510_04 Practice Test as many times as you want. The answers to the practice questions are given, and each answer is explained.

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Question # 6

Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct answers to this question.

A.

Installed bases

B.

Service contracts

C.

Contacts

D.

Registered products

Question # 7

Which tool would you use to create high data volumes in SAP Service Cloud?

A.

Data Workbench

B.

Job Manager

C.

Form Templates

D.

Mass data maintenance

Question # 8

Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

A.

Document types

B.

Maintenance plan

C.

Service category

D.

Priority

Question # 9

Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

A.

Online Maintenance

B.

Workflow With Action Account Creation

C.

Data Workbench

D.

Mass Change Account Data

Question # 10

In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.

A.

Mandatory

B.

Read-only

C.

Query

D.

New field

Question # 11

Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.

A.

Define a template.

B.

Set up an approval process.

C.

Activate Live Activity Configuration.

D.

Create a customer and assign an e-mail address.

Question # 12

Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

A.

Contracts

B.

Tickets

C.

External pricing

D.

Activities

Question # 13

Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

A.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

B.

Scoping is automatically generated by the system based on your fine-tuning decisions.

C.

The activity list is automatically generated by the system based on your scoping decisions.

D.

Fine-tuning is the process of generating the activity list by answering questions about which business processes will

implemented.

Question # 14

Question 8: What types of mashups are available in SAP Service Cloud?

Note: There are 2 correct answers to this question.

A.

HTML mashups

B.

URL mashups

C.

ASAP mashups

D.

Internal mashups

Question # 15

Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.

A.

Working calendar

B.

Service contract

C.

Operating hours

D.

Maintenance plan

Question # 16

Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.

A.

CTI Client Adapter

B.

Live Activity pane

C.

CTI Desktop pane

D.

CTI Client pane

Question # 17

Which item can be assigned to organizational structures, team assignments and workflow rules?

A.

Service agent

B.

Business role

C.

Business user

D.

Employee

Question # 18

What can you do to give employees easy access to a centralized repository of information that would help withticket resolution?

Note: There are 2 correct answers to this question.

A.

Create a migration template.

B.

Configure SAP Jam as knowledge base.

C.

Create a broadcast.

D.

Integrate MindTouch.

Question # 19

Which business function in the account master will block the release of quotes to SAP S/4HANA?

A.

Sales support block

B.

Prospect

C.

Delivery block

D.

Credit limit check

Question # 20

What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct answers to this question.

A.

Create knowledge base articles in SAP Service Cloud.

B.

Integrate with MindTouch.

C.

Configure the relevant question in scoping.

D.

Choose the correct SAP Jam group in the knowledge base configuration settings.

Question # 21

You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

A.

Absolute, counter based

B.

One time. no condition, time and counter based

C.

One time, fixed

D.

One time, time and counter based

Question # 22

When should you use the templates provided in the Data Workbench? Note: There are 2 correct answers to this question.

A.

When data volume is low

B.

When data needs to be loaded quickly

C.

When data needs to be loaded into multiple systems

D.

When there is unstructured legacy data

Question # 23

What are the valid schedule types when creating maintenance plans? Note: There are 2 correct answers to this question.

A.

Recall

B.

Counter based

C.

Absolute

D.

Cyclical

Question # 24

What are the steps required to set up an approval process? Note: There are 3 correct answers to this question.

A.

Configure a resource scheduler.

B.

Create a new registered product.

C.

Configure process steps and define work distribution.

D.

Set validity from and to dates.

E.

Copy an existing approval process and modify the details.

Question # 25

A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on

March 1, but ticket processing is delayed.

Which option should you enable on the ticket template to avoid creation of multiple tickets?

A.

Consider ticket resolved on date

B.

Consider contract status

C.

Consider maintenance plan condition

D.

Consider delay

Question # 26

Which of the following are benefits of case management in SAP Service Cloud? Note: There are 2 correct answers to this question.

A.

Creating a ticket on the main account automatically creates tickets on the sub-accounts.

B.

Opening the main ticket allows you to see all of the connected sub-tickets.

C.

You can change the status of multiple sub-tickets from the main ticket.

D.

Changing the customer in the main ticket updates the customers in the related sub-tickets.

Question # 27

Which types of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

A.

Incident category

B.

Cause category

C.

Process category

D.

Maintenance category

E.

Warranty category

Question # 28

You plan a product recall with the help of automatically generated tickets. Which tool do you use?

A.

Ticket routing rules

B.

Maintenance plan

C.

Realignment runs

D.

Activity planner

Question # 29

Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.

A.

Activate Scoping Item Determination for Territory Owner in Transaction

B.

Usage of Delegates

C.

Assign Restriction Rules

D.

Configure Work Distribution Rules for Employees

Question # 30

Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

A.

Create an incident.

B.

Send an e-mail to SAP Cloud Support.

C.

Document an influencer story.

D.

Report a ticket.

Question # 31

What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.

A.

Determining fine-tuning settings

B.

Controlling responsibility

C.

Controlling validity of the service catalog

D.

Reporting

E.

Determining service level assignments

Question # 32

Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?

A.

Write an e-mail to your implementation partner.

B.

Write a message to SAP via social media.

C.

Report an incident in SAP Service Cloud and forward to the requester.

D.

Report an incident in SAP Service Cloud and forward to the provider.

Question # 33

When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?

A.

Set up a multi-step approval process.

B.

Push the incident to SAP Service Cloud support.

C.

Start processing.

D.

Change the priority to escalated.

Question # 34

Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

A.

On specific report creation

B.

On every save of the report

C.

Periodic scheduling

D.

Ad-hoc broadcasting

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