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SHRM-SCP PDF + Testing Engine



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  • Exam Name: SHRM Senior Certified Professional
  • Last Update: 23-Jul-2024
  • Questions and Answers: 134
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SHRM-SCP Questions and Answers

Question # 1

At a regional power company, managers are in charge of assigning training and development opportunities to their employees. These opportunities are sponsored by the company, and employees are entitled to their regular pay while attending training and development sessions. Recently, there has been a growing number of complaints that managers were engaging in favoritism by only assigning these training and development opportunities to their favorite employees. Favoritism violates company policy, which states that all employees must be given equal opportunities. The HR director aims to address this issue.

Senior leaders at the company express a desire to eliminate training and development opportunities because they have become too costly for the company. What should the HR director do?


Conduct a cost-benefit analysis on providing training and development opportunities to employees.


Analyze industry trends on the relationship between business performance and training and development opportunities.


Survey employees on their perceived effectiveness of training and development in improving their performance.


Implement blended training approaches to decrease training costs.

Question # 2

The marketing department at a large financial services company chooses five high-performing staff members every year to receive a performance award, which includes a monetary reward and recognition at an end-of-year meeting. Employees are chosen by managers in the marketing department. Each manager nominates two direct reports, and then all managers meet as a group to discuss nominees until a consensus is reached. The names of the winners are given to HR for final approval. The marketing department is preparing to begin this year's nomination process. There have been repeat winners in each of the last three years. A marketing employee files a complaint with the HR director about favoritism in the award process. Additionally, the employee points out that newer employees rarely win the award, which lowers their morale. New employees tend not to win because they spend a couple of years training and shadowing experienced employees before receiving tasks to perform independently.

After the nominations are submitted to HR, a product manager asks the HR director not to approve a nominee who recently insulted the manager during an argument. Which action should the HR director take?


Direct the manager to discuss the issue with the employee.


Meet with the nominee to learn more information about the incident.


Explain to the manager that the award is based on performance and not interpersonal relationships.


Suggest the manager should not influence awards for the marketing department.

Question # 3

How should an HR director create a workforce plan to manage headcount?


Facilitate the information-gathering process to determine talent inventory.


Identify talent gaps as a result of necessary skillset changes.


Modify the hiring plan based on attrition.


Determine the competencies needed for current open positions.

Question # 4

A small organization recently hired a new CEO with a strong marketing background. The CEO establishes a new sales approach focused on expanding business opportunities through the creation of new products, which will be marketed and sold by the sales force. The CEO believes her effectiveness is impaired by having too many direct reports. The CEO meets with the CFO and HR director. They decide to reduce the CEO's number of direct reports to those most relevant to the CEO's vision for the organization. The remaining employees are reassigned to the CFO who already oversees a team of three. This change allows the CEO to more effectively focus on the vision HR releases a memo informing employees of the change in reporting structure.

The CFO proposes a plan to improve process efficiency within the organization and asks the HR director to implement it. Some employees dislike the plan and refuse to follow it. What should the HR director do?


Hold a meeting with employees and listen to their concerns about the plan.


Invite the CFO to reinforce the need for employees to follow the plan.


Focus on telling the employees about the benefits of implementing the plan.


Conduct interviews with the employees who are refusing to follow the plan.

Question # 5

An HR manager is tasked with creating a new training program that incorporates adult learning theory. Which component should be included?


Outcome-based evaluation of results


Problem-centered approach to learning


Internal processes to ensure learning is retained


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