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Practice Free Public-Sector-Solutions Salesforce Public Sector Solutions Accredited Professional (AP-222) Exam Exam Questions Answers With Explanation

We at Crack4sure are committed to giving students who are preparing for the Salesforce Public-Sector-Solutions Exam the most current and reliable questions . To help people study, we've made some of our Salesforce Public Sector Solutions Accredited Professional (AP-222) Exam exam materials available for free to everyone. You can take the Free Public-Sector-Solutions Practice Test as many times as you want. The answers to the practice questions are given, and each answer is explained.

Question # 6

A customer wants to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in S), and the size of the building. The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily. What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?

A.

OmniStudio for capturing answers, along with Einstein AI to evaluate & recommend a license type

B.

Lightning Web Component for capturing answers, along with Apex to evaluate & recommend a license type

C.

OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a license type

D.

OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate & recommend a license type

Question # 7

A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of restaurants in the city. A new inspector has been onboarded to conduct the inspections, but they cannot access the Action Plans feature. All other inspectors can access Action Plans without any problems. What could be causing this behavior?

A.

The Salesforce user for the new inspector is disabled.

B.

The 'Enable Notes' permission has not been selected for the new inspector.

C.

Action Plans Permission Set has not been assigned to the new inspector.

D.

Person Account Models have not been enabled on the org.

Question # 8

A Public Sector Organization (PSO) is currently managing an ongoing emergency by utilizing Emergency Response Management. The PSO would like to gain further insights and use their data in Salesforce to help them analyze their data and understand where they need to increase their focus. What are two preconfigured Dashboards available in the Emergency Response Management package that the Technical Consultant can recommend to the PSO for rapid rollout?

A.

Emergency Requests Overview

B.

Global Emergency View

C.

Emergency Hotspots

D.

Visits

Question # 9

Bohavhan has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bohavhan is looking for advice on providing up- to- date information about permit and license processes to constituents so their call center inbound call numbers can be reduced. Which solution would allow constituents to find answers to their questions before beginning the application process while reducing implementation and maintenance costs?

A.

Implement Salesforce Knowledge, and publish articles to the Bohavhan public website CMS via outbound API calls.

B.

Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.

C.

Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.

D.

Implement Salesforce Knowledge, and publish articles to the Bohavhan public website via Lightning Out.

Question # 10

A public sector agency needs to build an Experience Cloud template for channel sales workflows. The agency will be recruiting and onboarding associates for issuing licenses for alcohol and beverage distribution. Their key requirement is to be able to easily configure lead distribution, deal registration, and marketing campaigns. Which Experience Cloud template should they use?

A.

Aloha

B.

Partner Central

C.

Help Center

D.

Customer Account Portal

Question # 11

A public sector agency expects a large number of applications for a grants program. The agency wants to easily qualify and make decisions for applications based on certain conditions. Which feature should be leveraged for this use case?

A.

Visual Flow

B.

Process Builder

C.

Business Rules Engine

D.

Apex Trigger

Question # 12

A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc...) for a specific business customer. Which public sector tools should be leveraged for this use case?

A.

Application form using Omniscripts and embed the license fee logic using integration procedures

B.

Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.

C.

Application form using Omniscripts and embed the license fee logic using triggered flows

D.

Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process.

Question # 13

A government agency is currently using Business Rules Engine (BRE). Part of the current Prioritization matrix includes household income and household size. To correctly calculate the Households Area Median Income (AMI) pool, the Expression Set needs to calculate the AMI and then evaluate the percentage against a predefined Federal Income Limit table to determine the prioritization pool. To accomplish this, the BRE designer should include how many decision matrices?

A.

3; One to contain the percentages in each prioritization pool, a second to contain the household data, and the third to contain the Federal Income limits to evaluate.

B.

2; One to contain the percentages in each prioritization pool and the second to contain the Federal Income limits to evaluate.

C.

1; Only to contain the prioritization pools.

D.

1; Only one to contain the prioritization pools with the Federal Income Limits.

Question # 14

A government agency is planning to determine applicable fees for customers based on complex data entered by the customer. Business users would like to test this feature with multiple samples before going live. How can the agency execute and confirm samples?

A.

By utilizing the expression sets in BRE module

B.

By utilizing the combination of data raptors and integration procedures

C.

By utilizing the flows

D.

By utilizing the integration procedures

Question # 15

A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference. Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the requirement for the PSO?

A.

Use the Regulatory Code Assessment Indicator junction object

B.

Use the Assessment Indicator Regulatory Code junction object

C.

Create a lookup relationship on both objects to a junction object called Regulatory Code Map

D.

Create a master-detail relationship between Regulatory Code and Assessment Indicator

Question # 16

The Department of Disaster Assistance is implementing Grants Management using Public Sector Solutions. One of the pain points in the current process is that every grant application reviewer follows a different business process to review the applications received. A solution has been engaged to standardize this process using the Public Sector Solution toolkit. What should be the best solution to achieve this task?

A.

Use a screen flow on Accounts to define due diligence steps, related tasks, and documents to collect.

B.

Create a guided omniscript guided process to define due diligence steps, related tasks, and documents to collect.

C.

Develop a standard set of processes/guides to coach the reviewers and ask them to follow them without fail.

D.

Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect.

Question # 17

A user called in for a status update on their application. In reviewing the application, the caseworker has come to find out that the application was incorrectly prioritized. The case worker's supervisor advised the case worker to check the decision log to see exactly why the application was prioritized the way it was. However, the caseworker cannot see the component even though the Administrator has confirmed it is on the page layout. What should the Administrator check for next?

A.

Verify that the case worker has OmniStudio User permission.

B.

Verify that the case worker has the Rules Engine Runtime permission.

C.

Verify that the case worker has OmniStudio Admin permission.

D.

Verify that the case worker has the Decision Explainer Permission set.

Question # 18

A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation. What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?

A.

Setup Audit Trail

B.

Field History Tracking

C.

Salesforce Shield

D.

Classic Encryption

Question # 19

Bobahaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent's data, and they are wondering how to protect against bots potentially spamming the application forms. What should the Technical Consultant suggest to Bobahaven to protect the application forms?

A.

Enable the Salesforce Spam Check for Experience Sites.

B.

Deploy grant application OmniScripts on Bobahaven's Experience Site pages set to 'Requires Login.'

C.

Provide constituents with a search page on Bobahaven's website to look up application reference numbers and check the applications progress.

D.

Implement spam checking for Bobahaven's Experience Site forms using CAPTCHA.

E.

Set the external organization-wide default sharing settings for grant applications objects to Private.

Question # 20

Department of Disaster Assistance has started implementing a "Grants Management" project using public sector solutions tools. As part of the business process, the department staff has to send an agreement to the Grant Seeker on the funding amount and related conditions. The turnaround time from both parties in exchanging the documents with signatures takes longer than expected. What is the best way to solve the problem using the available toolset with minimum/less coding?

A.

Install and Configure the DocuSign managed package for Salesforce and send the document envelope from the flow using apex action

B.

Set up the DocuSign integration electronic Signature and use Omniscript GenericDocuSign/sendEsignature to send the document to related parties

C.

Install and Configure the DocuSign managed package for Salesforce and send the document envelope from the flow using standard DocuSign actions

D.

Set up the DocuSign integration electronic Signature and use Omniscript GenericDocuSign/ObtainEsignature to send the document to related parties

Question # 21

A customer requires an onsite inspection for every business license application with a retail location. They want to establish a consistent checklist for the inspection, with visibility to the applicable regulatory codes for each checklist item. They also require signatures from the inspected business location owner and the inspector. What Action Plan Template and target object should be used for this use case?

A.

Action Plan Template with Type = "Visit Execution", Target Object = "Visit"

B.

Action Plan Template with Type = "Industries", Target Object = "Business License Application"

C.

Action Plan Template with Type = "Visit Execution", Target Object = "Business License Application"

D.

Action Plan Template with Type = "Industries", Target Object = "Visit"

Question # 22

Which three require set up to configure a License Authorization?

A.

Business Profile

B.

Regulatory Authority

C.

Regulatory Authorization Type

D.

Inspection Type

E.

Business Type

Question # 23

Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven's contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times. Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience. What should a technical consultant recommend to Bobahaven to solve this problem?

A.

Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.

B.

Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.

C.

Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.

D.

Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.

Question # 24

A government agency recently implemented Inspections Management, but the internal users want an easier way to generate Visits. Currently, the users must navigate to the Related List tab on an Application, scroll to the "Visits" related list and click "New." The users also have to manually fill all of the fields when creating the Visit record. What is the recommended approach for creating a better user experience when creating a Visit?

A.

Create a new Action on the Business License Application and Individual Application objects to create a Visit record with Predefined Field Values.

B.

Change the Business License Application and Individual Application pages to have a single related list of Visits on the right panel.

C.

Create a Screen Flow with the required fields to create a Visit record and add the button to launch the flow on the page layout.

D.

Advise the government agency that the current method is the best option available without custom code, which they should avoid wherever possible.

Question # 25

When configuring an Inspection, the administrator wants a Violation record to be automatically generated when an Inspector indicates that a standard requirement failed or an issue was identified. What is the recommended approach for configuring the Inspection to achieve this requirement?

A.

Build an auto-launched Flow that will get all of the assessment questions in an Inspection. For each question that has a result marked as "Issue" or "Fail", generate a Violation record.

B.

In the "Results" picklist field of the Inspection Assessment Indicator object, edit the "Fail" and "Issue" picklist values and select the "Violations" checkbox for the values to generate a Violation record when selected.

C.

In the Action Plan Template, add the associated Assessment Task Definitions to be performed. Select the "Violations" checkbox so it will generate a Violation record whenever the Assessment Task Definition fails.

D.

Create a new Violation Type record and associate it with an appropriate Assessment Indicator Definition. Select the "Auto-generate" checkbox so it will generate a Violation record whenever the Assessment Indicator Definition fails.

Question # 26

A Public Sector Organization (PSO) is seeking to improve how they manage its community grants and would like to introduce a new portal to allow Organizations to apply for grants. The PSO would also like to improve its internal processes and use the Grants Management package from Public Sector Solutions. The PSO currently uses Salesforce in a minimal capacity, with their staff using the Salesforce Classic UI. In addition to procuring Grants Management licenses, what other three prerequisites should the Technical Consultant advise the PSO are required?

A.

Enable Chatter

B.

Enable Web-to-Lead

C.

Migrate Users to Lightning Experience

D.

Customer Community Licenses

E.

Customer Community Plus Licenses

Question # 27

A Consultant has been asked to create a widget that aggregates and calculates information from multiple unrelated objects. Working with OmniStudio, which tool can accomplish this declaratively?

A.

MuleSoft Integration

B.

Integration Procedures

C.

Apex Classes

D.

SOQL Queries

Question # 28

Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions and Is eager to transform its constituents' experience by providing authenticated digital permit applications and self-service for constituents. Bobahaven's marketing team has provided the consultant with branding guidelines and asset files. The project sponsor has indicated that while brand standards are important to comply with, the speed to market of this constituent digital experience is a higher priority. Which two Experience Site templates will the consultant select for building and deploying an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe?

A.

Select the BYO (Lightning Web Runtime) template and deploy custom-built Lightning Components.

B.

Select the Licenses and Permits Experience Site template, and customize the theme.

C.

Select the Help Center Experience Site template, and customize the theme.

D.

Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard components.

Question # 29

A government agency is implementing Public Sector Solutions and their intake officer is looking to create a document checklist and review business license applications only. The agency is looking to create a document type for business license applications using the Intelligent Document Automation (IDA) and restrict the record access to the intake officer only. What are the three steps a technical consultant should configure to satisfy the agency's use case?

A.

Turn on Document Checklist

B.

Create a Document Type

C.

Create a document type under Notes and Attachment

D.

Assign permissions and permission sets for application forms

E.

Enable Intelligent Document Automation

Question # 30

A Technical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was prioritized now that the Prioritization Expression Sets and Matrix have been developed. Which three tasks must the Technical Consultant do to accommodate this request?

A.

Create a Screen flow and incorporate the Decision Explainer component to display the outcome.

B.

Create an Apex Trigger to document the decision steps performed.

C.

Add the Decision Explainer Log History component to the Lightning record page(s).

D.

Integrate the BRE with Decision Explainer.

E.

Assign the Decision Explainer Permissions Set License to the appropriate user(s).

Question # 31

Often, one permit is dependent on another, and businesses require a specific set of permits to do business. The City of Snaxboro would like to show its constituents all the permits required for different business types, so they know exactly what they need to apply for. What is the recommended approach for building out this functionality?

A.

Create an OmniScript with all the applicable Business Types. Based on the Business Type selected, enable a conditional section to display all the associated permits that are required. Embed this OmniScript on the Experience Site for applicants to use by selecting the Business Type and viewing the associated permits.

B.

Create a custom object called Permit Dependency and make it a junction object between the Business Type object and Regulatory Authorization Type object. Configure the Permit Dependency records and embed a list view of the Business Types on the Experience Site for applicants to click and review related dependencies.

C.

Create a new Business Regulatory Authorization Type Dependency record by selecting the Parent Business Regulatory Authorization Type that must be applied first and the Dependent Business Regulatory Authorization Type that must be applied after getting the parent.

Question # 32

Bohabaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituents data, and they are wondering how to protect against bots potentially spamming the application forms. What should the Technical Consultant suggest to Bohabaven to protect the application forms?

A.

Enable the Salesforce Scan Check for Experience Sites.

B.

Deploy grant application OmniScripts on Bohabaven's Experience Site pages set to "Requires Login."

C.

Provide constituents with a search page on Bohabaven's website to look up application reference numbers and check the application progress.

D.

Implement spam checking for Bohabaven's Experience Site forms using CAPTCHA.

E.

Set the external organization-wide default sharing settings for grant applications objects to Private.

Question # 33

Bohabaven has previously implemented Salesforce Service Cloud to handle constituent queries and complaints, including a constituent self- service digital experience. This was implemented previously using the Help Center template. Bobahaven is now ready to implement the Public Sector Solutions Licenses, Permits, and Inspections modules, and wants to provide constituents with access to digital application forms. What is the right solution for this requirement that minimizes customization and site maintenance?

A.

Create new pages and deploy components such as OmniScripts and FlexCards within the existing Help Center experience site.

B.

Create OmniOut components and deploy them to the existing Help Center experience site.

C.

Create a new Applications digital experience using the Licenses and Permits Experience Site template, and deploy components such as OmniScripts and FlexCards to the new experience site.

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