CIS-ITSM Practice Exam Questions with Answers Certified Implementation Specialist - IT Service Management Certification

Your customer has an external system, which is used to perform changes. Your customer wants to capture these changes in your instance for reporting and CMDB maintenance purposes. What baseline Change Model supports this scenario?

You have just upgraded your instance and have not migrated to multimodal change.

Using the default settings, when you click on Change > Create new, what page displays?

Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?

Choose 2 answers

Your customer wants a catalog to contain two items:

1. A request with 1 approval and 2 fulfillment tasks

2. A link to a knowledge article

What type of item would you use to satisfy the requirement for the Construction request?

Released in Quebec, what tool enables the creation of templates for Catalog Items?

A manager wants to run a report on the Computer catalog items, to see how many requests are being made for the add on extra memory, as compared with those requiring only the base memory. How would you meet this requirement?

Which role would give you access to the CI Class Manager?

Your customer would like to add a field to the Something is Broken record producer form. Which formatter would you use to add the field?

The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?

What are key relationships between Change and Release Management?

Choose 3 answers

A new Problem Coordinator accidentally created several problem investigations that need to be deleted.

What role is required to delete a problem record?

Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?

Choose 2 answers

Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?

Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?

When you activate the ITSM Roles plugin what additional granular roles are created for the Incident application?

Choose 2 answers

Which type of catalog item may be found in a Service Catalog?

ServiceNow contains a resource with information about all services. It is used to support the sale and delivery of services to employees and customers. It includes information about deliverables, options, prices, delivery and performance targets.

What is this resource called?

What is KCS (Knowledge Centered Services)?

How is granular read and write access for a specific change model defined?

On a request form, the requester needs to indicate when they need to receive the item.

What Variable type would you use for this information?

You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?

Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?

What would you use to define a common grouping of configuration items such as all web servers in Miami?

In the baseline Change - Normal model how can Change Tasks be added? (Choose two.)

The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?

Users with which role can Communicate a workaround or fix? (Choose two.)

What module do you use to change the setting for the time between incident Resolution and Closure?

Your implementation has some legacy change types with workflows, and also some new change models. What option for Change Create New will support your scenario?

A Change Landing Page

B. Change Overview

C. Change Interceptor

D. Change Catalog