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From a data model perspective which Table is the base class for the configuration management database?
On a request form, the requester needs to indicate when they need to receive the item.
What Variable type would you use for this information?
Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?
A manager wants to run a report on the Computer catalog items, to see how many requests are being made for the add on extra memory, as compared with those requiring only the base memory. How would you meet this requirement?
On the Release record, what are the available options on the Release phase list?
Why don't Problem records automatically move from Resolved to Closed after the fix is implemented.
A new problem manager wants to know how in create reports for monitoring problem management activities.
What do you recommend they do before creating new reports?
When you activate the ITSM Roles plugin what additional granular roles are created for the Incident application?
Choose 2 answers
What are some good practices for guiding your customers' use of Notifications?
Choose 3 answers
You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?
What are key relationships between Change and Release Management?
Choose 3 answers
When using Inbound Email Actions, what happens it an email is received which has no watermark or reference number?
What are key relationships between Change and Release Management? (Choose three.)
By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?
In the Quebec release of Change management, what new architectural features were added?
What functionality can be used to define the sequence of activities that should be taken to complete catalog items?
Choose 2 answers
Which field from the configuration item will automatically populate in the Assignment group field of a problem record?
On an incident record, where are the fields fiat appear on the caller lookup select box defined?
Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?
Choose 2 answers
What process is responsible for defining and managing the lifecycle of all catalog items, by producing and maintaining the services in the catalog and ensuring that a central, accurate, and consistent source of data is provided?
Inside a change flow, you can automate a task with a sequence of related steps, like looking up a record, creating a record, or applying a policy. What is this component of the flow called?
When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)
TESTED 24 Apr 2024