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We at Crack4sure are committed to giving students who are preparing for the ServiceNow CIS-ITSM Exam the most current and reliable questions . To help people study, we've made some of our Certified Implementation Specialist - IT Service Management exam materials available for free to everyone. You can take the Free CIS-ITSM Practice Test as many times as you want. The answers to the practice questions are given, and each answer is explained.
A Portfolio Manager is primarily concerned with the performance of what hierarchy?
What are the components of a Flow Action?
What are some good practices for guiding your customers' use of Notifications?
Choose 3 answers
In Change Management, what does a Model State contain? (Choose two.)
What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?
What types of Conflicts are detected automatically on the Change request?
Choose 3 answers
Your customer has an external system, which is used to perform changes. Your customer wants to capture these changes in your instance for reporting and CMDB maintenance purposes. What baseline Change Model supports this scenario?
On the 'Create New" change landing page in Service Operations Workspace, what class label is displayed for the Emergency change model?
Which type of catalog item may be found in a Service Catalog?
How are Features related to Products and Releases?
Your customer wants to know why users with the problem_coordinator role can Communicate workarounds, and fixes; but users with problem_task_analyst cannot.
How do you explain this?
When using Catalog Builder, what can be built using templates?
Choose 2 answers
The ability to authorize requests is enabled using a role which requires a user license. What is this role?
Which record type would you use for an Ask a Question form that would generate an Incident?
Released in Quebec, what tool enables the creation of templates for Catalog Items?
On the Release record, what are the available options on the Release phase list?
When building out a service catalog categorizing items helps users navigate and search in the catalog. Which roles would allow you to create and maintain categories?
Choose 3 answers
Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?
In what table are Change records stored?
By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?
Where can a change manager define the interval frequency for unauthorized change detection?
When you create a problem from an incident. Impact, urgency and priority are automatically populated, from the incident record. Your problem management process owner wants the problem manager to be responsible for assessing the impact and urgency on the problem, so they don't want the values from incident to be copied over.
What module would you use to make this adjustment?
What are key relationships between Change and Release Management? (Choose three.)
You have just upgraded your instance and have not migrated to multimodal change.
Using the default settings, when you click on Change > Create new, what page displays?
Inside a change flow, you can automate a task with a sequence of related steps, like looking up a record, creating a record, or applying a policy. What is this component of the flow called?
The Problem table is extended from what table?
Which is the process responsible for delivering items that have been ordered from a Service Catalog?
Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?
Choose 2 answers
When a user submits a service request from a catalog what actions are triggered based on the flow definition?
Choose 3 answers
What would you use to define a common grouping of configuration items such as all web servers in Miami?
Your customer is complaining that Service Desk users keep accidentally assigning Incidents to the Network CAB, instead of Network Support You have confirmed that:
The Network Support group record has the Group types: Incident and Change
The Network CAB group record has the Group type: Change
What could you do on the incident form, for the Assignment Group field, to resolve this issue?
When using Inbound Email Actions, what happens if an email is received which has no watermark or reference number?
What process is responsible for defining and managing the lifecycle of all catalog items, by producing and maintaining the services in the catalog and ensuring that a central, accurate, and consistent source of data is provided?
What are the Release types available on the baseline release record?
Your customer wants to limit the users who ate able to see internal Network requests, to members of the Network department.
Which roles would enable you to make these required changes?
Choose 2 answers
Which of the following cannot be defined or set through a Catalog UI Policy?
If the Assignment group is empty on an incident record, what happens when an agent that is a member of a single user groups clicks the Assign to me UI action?
Where do you enable the Search as feature for an incident?
In the Quebec release of Change management, what new architectural features were added?
The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?
When using Inbound Email Actions, what happens it an email is received which has no watermark or reference number?
Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?
Which service types can be managed through the scope of Service Portfolio Management?
Choose 2 answers
Which property on an order guide will pass variables from one item to another item with equivalent variables?
Incidents are stored what table?
Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)
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TESTED 11 Apr 2026