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  • Exam Name: Certified Implementation Specialist - IT Service Management
  • Last Update: 23-Apr-2024
  • Questions and Answers: 113
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CIS-ITSM Questions and Answers

Question # 1

What baseline Change Flows support the baseline Normal Change model?

A.

Change - Normal - Assess- Change - Normal -Authorize- Change- Normal-Close. Change - Implementation tasks

B.

Change - Normal - New, Change - Normal -Assess, Change - Normal - Implement Change - Implementation tasks

C.

Change-Normal-Assess, Change-Normal-Authorize, Change- Normal - Implement Change - Implementation tasks

D.

Change - Normal - New Change - Normal - Review, Change - Normal - Close. Change - implementation tasks

Question # 2

When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)

A.

If selected CI does not have an Owner group, write the Support group from the Service Offering to the Assignment group field

B.

If selected CI has a Support group, write that group to the Assignment group field

C.

If selected CI has an Owner group, write that group to the Assignment group field

D.

If selected CI does not have a Support group, write the Support group from the Service Offering to the Assignment group field

Question # 3

Inside a change flow, you can automate a task with a sequence of related steps, like looking up a record, creating a record, or applying a policy. What is this component of the flow called?

A.

Flow Actions

B.

Flow Activities

C.

Flow Steps

D.

Action Pills

E.

Flow Tasks

Question # 4

What process is responsible for defining and managing the lifecycle of all catalog items, by producing and maintaining the services in the catalog and ensuring that a central, accurate, and consistent source of data is provided?

A.

Service portfolio management

B.

Catalog item management

C.

Service mapping

D.

Service catalog management

Question # 5

Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?

Choose 2 answers

A.

On Incident Properties, for Close Open Incident Tasks when Incident is closed or canceled, select Yes

B.

Enable system property com snc incident.mcidentjask closure

C.

Edit system property com.snc incident autoclose basedon resolved_at

D.

On Incident Properties, for Autoclose Incident Tasks, select Yes

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