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T4 Practice Exam Questions with Answers Certification

Question # 6

What is a consideration when using more than one presenter to communicate a message in a face-to-face channel?

A.

Messages are best communicated by a single presenter

B.

The last people to receive the message will get a shorter, less detailed message.

C.

Audiences will react more favorably to presenters with louder voices

D.

The message communicated is likely to vary, even if scripted.

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Question # 7

Company XYZ will be experiencing layoffs over the next several months. Which of the following is a best course for communicating this negative change?

A.

Inform management-level employees, but wait to inform others until absolutely necessary.

B.

Provide employees with a clear picture of the situation that the organization is facing.

C.

Create multiple messages for different employees

D.

Communicate the negative change using humor.

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Question # 8

Which of the following steps is NOT considered part of formulating the compensation strategy?

A.

determining actual dollar values for jobs and individual employees

B.

determining the total level of compensation to provide

C.

determining how each of the mix choices should be structured

D.

determining the mix of compensation components

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Question # 9

Which statement best reflects one purpose of communication from the employer's perspective?

A.

Reinforce corporate philosophy, culture and values

B.

Provide enough information so employees are aware of the total rewards strategy

C.

Distribute information as quickly and at the lowest cost possible

D.

Ensure all employees receive the same communication at the same time

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Question # 10

As the new owner of a car dealership, you have become concerned with some behaviour being displayed by most of your sales force. You have decided to change the compensation systems. Yet, you are very concerned with your ability to meet payroll if sales decrease. Which of the following pay plans should you consider using?

A.

employee stock plans

B.

targeted incentives

C.

extensive benefits

D.

competency-based plan

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Question # 11

Which of the following base pay methods best supports behaviours needed by high-involvement firms?

A.

market pricing

B.

pay for knowledge

C.

job evaluation

D.

broad banding

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Question # 12

What best describes a potential barrier to effective communication?

A.

Selective listening

B.

Feedback

C.

Multiple channels

D.

Job titles

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Question # 13

What value can strategic total rewards communication bring to the workplace?

A.

Repairs flawed rewards programs

B.

Creates tactical plans to be implemented

C.

Utilizes whatever budget is remaining

D.

Motivates employees and drives business performance

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Question # 14

Which statement best reflects one purpose of communication from an employee perspective?

A.

Satisfies legal requirements

B.

Simplifies administration of benefits and work-life programs

C.

Makes detailed information regarding all HR programs available at the time of hire and also annually

D.

Provides necessary education to support educated, informed decisions

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Question # 15

What is a likely indicator that communication has reached the behavioral tier and is influencing employee commitment and action?

A.

A formal communication process is implemented

B.

Employee line of sight is created

C.

Employee feedback is utilized

D.

Technology is being leveraged.

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Question # 16

What is the first step of the strategic communication process?

A.

Define the objectives

B.

Conduct audience research

C.

Determine what will be communicated

D.

Analyze the situation

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Question # 17

As a consultant, you have been asked by an organization to provide a menu of indirect benefits that the employer does not have to provide by law. Which of the following would you NOT include in your menu?

A.

employment insurance

B.

company pension plan

C.

psychological counseling

D.

supplemental medical coverage

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