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  • Exam Name: Avaya Aura Contact Center Multimedia Implementation Exam
  • Last Update: Apr 25, 2024
  • Questions and Answers: 60
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6211 Practice Exam Questions with Answers Avaya Aura Contact Center Multimedia Implementation Exam Certification

Question # 6

A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outboundcampaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

A.

the Outbound Campaign Management Tool

B.

the CCMA

C.

the Multimedia Contact Manager

D.

the E-mail Manager

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Question # 7

Where is the administration of outbound campaigns and management of dialing listsperformed?

A.

Contact Center Multimedia Server

B.

Avaya Aura® Contact Center

C.

Avaya Proactive Outreach Manager

D.

Avaya Aura® Media Server

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Question # 8

Which tool displays the status counts for each multimedia contact type?

A.

Contact Center Database Dashboard

B.

Multimedia Data Management

C.

Multimedia Dashboard

D.

Contact Center Database Maintenance

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Question # 9

In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

A.

Treatments given to thecustomer while waiting for the agent to end the chat session

B.

Treatments given to the customer while waiting for the agent to join the chat session

C.

Treatments given to the customer while waiting for the agent to reply in an existing chat session

D.

Treatments given to the agent while waiting for the customer to join the chat session

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