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  • Exam Name: CompTIA A+ Certification Exam: Core 2
  • Last Update: 27-Mar-2023
  • Questions and Answers: 665
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220-1002 Questions and Answers

Question # 1

A user calls a technician to report issues when logging in to a vendor's website. The technician is able to log in successfully before going to the office. However, the technician is unable to log in when in the user's office. The user also informs the technician of strange pop-up notifications. Which of the following are the MOST likely causes of these issues? (Select TWO).

A.

System files have been deleted

B.

Proxy settings are configured improperly

C.

The OS has been updated recently.

D.

There are disabled services on the vendor website.

E.

Program file permissions have changed recently.

F.

There is a rogue anti-malware program.

Question # 2

A technician needs to edit a protected .dll file but cannot find the file in the System32 directory. Which of the following Control Panel utilities should the technician use?

A.

System

B.

Display

C.

Folder Options

D.

Indexing Options

Question # 3

Which of the following technologies is used by malicious employees to obtain user passwords?

A.

Main-in-the-middle

B.

Phishing

C.

Tailgating

D.

Shoulder surfing

Question # 4

Which of the following is the maximum RAM limit of a Windows 32-bit version?

A.

no limit

B.

4GB

C.

8GB

D.

32GB

Question # 5

Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time because he has already tried everything that has been suggested.

Which of the following should the technician do?

A.

Since Joe is concerned about time, suggest calling back later when Joe has more time to troubleshoot

B.

Record the call and send it to the local intranet for future technicians to learn how to deal with calls like this one

C.

Ask more open-ended questions to see if the issue can be narrowed down in order to properly identify the issue and save time

D.

Inform the customer that there is a troubleshooting script that must be followed to get the issue resolved

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220-1002 Testimonials

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au  Oliver
posted on 29-Jul-2022
5 Stars

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hr  Tracey
posted on 12-Mar-2022
5 Stars

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