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220-1002 Questions and Answers

Question # 1

A user calls a technician to report issues when logging in to a vendor's website. The technician is able to log in successfully before going to the office. However, the technician is unable to log in when in the user's office. The user also informs the technician of strange pop-up notifications. Which of the following are the MOST likely causes of these issues? (Select TWO).

A.

System files have been deleted

B.

Proxy settings are configured improperly

C.

The OS has been updated recently.

D.

There are disabled services on the vendor website.

E.

Program file permissions have changed recently.

F.

There is a rogue anti-malware program.

Question # 2

A technician needs to edit a protected .dll file but cannot find the file in the System32 directory. Which of the following Control Panel utilities should the technician use?

A.

System

B.

Display

C.

Folder Options

D.

Indexing Options

Question # 3

Which of the following technologies is used by malicious employees to obtain user passwords?

A.

Main-in-the-middle

B.

Phishing

C.

Tailgating

D.

Shoulder surfing

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