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  • Exam Name: Cisco Customer Success Manager (CSM)
  • Last Update: 26-Sep-2021
  • Questions and Answers: 101
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820-605 Questions and Answers

Question # 1

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

A.

Twice yearly student and staff surveys with two QUESTION NO:s related to IT

B.

Measure the number of complaints raised by students

C.

Combination of tailored surveys and IT tools-based metrics

D.

Implement staff Super Users to provide feedback

Question # 2

Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

A.

No action is necessary as long as the health index is green

B.

Observe the online image of the customer

C.

Review and update the success plan for ongoing activities

D.

Manage the service issues and escalations

E.

Join the sales and marketing strategy meetings

Question # 3

A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer’s lifecycle journey?

A.

Quarterly Success Review build and delivery

B.

service introduction to confirm that they know how to submit service issues at the go live

C.

initial user group identified and their use cases confirmed

D.

customer’s stakeholders and their business outcomes

E.

additional features that will align with the business outcomes

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