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  • Exam Name: Certified Employment Support Professional (CESP)
  • Last Update: Apr 23, 2024
  • Questions and Answers: 135
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CESP Practice Exam Questions with Answers Certified Employment Support Professional (CESP) Certification

Question # 6

You are a job coach for a 51-year-old male who has a cognitive disability. You decide to perform a site check to see how he has been doing at his job at a diner. When you arrive, you learn from his manager that he has been rude to customers lately. Which of the following is the LEAST appropriate response?

A.

Speak with him to try and determine what factors may be causing this behavior

B.

Ask the manager how she normally handles discipline with her employees and encourage her to treat him like everyone else.

C.

Observe him as he is working to identify the situations that occur before he acts inappropriately.

D.

Discuss this with him publicly so that his co-workers and manager know that you have addressed the concern.

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Question # 7

Which of the following is a funding source for employment support services?

A.

Work Opportunity Tax Credit (WOTC)

B.

Earned Income Tax Credit (EITC)

C.

Ticket to Work (OTW)

D.

American with Disabilities Act (ADA)

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Question # 8

You are providing follow-along services for a 19-year-old female who is working at a hotel cleaning rooms. She is Hispanic, English is her second language, and she has autism. Although she has been doing this job for several months, the manager indicates that she is having difficulty displaying toiletries. These products appear identical except for their names. The manager reports that many guests have complained about their room missing specific toiletry items. What FIRST step should you take in helping this worker improve her job performance?

A.

Ask a bilingual Hispanic co-worker what cues she uses to distinguish the toiletries.

B.

Ask the manager for an accommodation by substituting another job duty for the one that she is having difficulty completing.

C.

Ask the manager if the worker can be paired with a co-worker to be her natural support for completing her daily job duties.

D.

Talk with the individual to determine if the job is a good match and if she needs to look for another job.

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Question # 9

Which of the following is NOT an example of a reasonable accommodation?

A.

An application in larger print

B.

A wheelchair ramp

C.

A headset to enable hands-free access to the phone system

D.

Orientation training for new employees

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Question # 10

For up to how many months can Social Security Disability Insurance (SSDI) recipients earn above the trial work period threshold wage and still receive full disability benefits while working within a rolling 60-month period?

A.

3

B.

9

C.

6

D.

12

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Question # 11

In order to become more familiar with a job seeker's daily routine and environment, an employment support professional should:

A.

read the Vocational Evaluation Report.

B.

check their school records.

C.

spend time with the individual.

D.

ask their counselor.

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Question # 12

What is the MINIMUM standard for a person to be ready for competitive employment in her own community?

A.

Desire to work

B.

Reliable transportation

C.

Ability to complete a task consistently

D.

Ability to understand instructions

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Question # 13

Why is it important for an employment support professional to maintain data on an individual's job performance?

A.

So a job analysis can be completed

B.

So the employment support professional can ask for a raise

C.

To identify areas of success and need for additional support

D.

To know whether the employee may need a different job

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Question # 14

You are supporting Brad, a 19-year-old male with autism who has a paid job in the mail room at a bank. The mail room employees are holding a blood drive for a non-profit organization after work and have asked Brad to join them in this volunteer service. According to the Fair Labor Standards Act (FLSA), why should Brad NOT be paid for this volunteer activity?

A.

There is no prohibition for anyone employed in the private sector from volunteering in any capacity or line of work in the public sector.

B.

There is a prohibition against employees with disabilities from volunteering in any capacity or line of work in the public sector.

C.

Being paid is required for volunteers with disabilities.

D.

People are allowed to volunteer their services to public agencies except when they are doing work that is not the same as the work in which they are employed.

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Question # 15

An employment support professional is working with Carl, a 25-year-old man with an intellectual disability, who rode the city bus once and got lost. Since then, his parents will not allow him to ride the city bus and do not want him riding with strangers on specialized transportation service which provides door-to-door service. His current transportation does not provide rides to work. Carl is his own guardian and wants to receive city bus training but does not want to upset his parents. What is the BEST advocacy for Carl to receive bus training?

A.

Inform Carl's parents that he is gelling city bus training because he requested it and is his own guardian

B.

Explain to Carl's parents how city bus training is provided and ensure that Carl knows what to do if he were to become lost.

C.

Assist Carl to meet with his team and his parents to discuss city bus training, then plan and prepare for the city bus training.

D.

Provide city bus training to Carl without his parents' knowledge and ask Carl not to tell them until he is successfully trained.

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Question # 16

You are working with a 29-year-old man with a spinal cord injury who was hired as a computer programmer for an insurance company. After a week on the job, he reports having difficulty with his keyboard arrangement and not working as fast as he thinks he could. What is the LAST strategy to use in helping him?

A.

Find a new job for him.

B.

Request a technology and ergonomic assessment from his vocational rehabilitation counselor.

C.

Test his typing skills and speed using his computer programs.

D.

Talk to the employer about his performance to see how the employer thinks he is progressing.

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Question # 17

When contacting with employers to begin job development, it is BEST to:

A.

call the employer and describe your services

B.

ask for the best time for the employer to meet with you

C.

have as little contact as possible

D.

conduct a cold call or appear unannounced

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Question # 18

Which of the following BEST describes the motivational interviewing technique?

A.

Asking open-ended questions

B.

Inquiring about barriers to employment

C.

Encouraging the support person to answer

D.

Focusing on the person’s medical needs

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Question # 19

You are scheduling a meeting with Susan, a 21-year-old woman with a mild cognitive disability, to discuss the employment process and explore her vocational interests. The MOST important person to provide input regarding her vocational aptitudes and interests would be:

A.

her vocational rehabilitation counselor

B.

Susan herself

C.

her parents

D.

her teacher

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Question # 20

The job seeker with whom you are working is a female who has a cognitive disability. She prefers to interact with customers in a temperature-controlled environment and does not want to work when it is dark outside. Which of the following jobs would be the BEST fit?

A.

Preparing food during morning hours

B.

Assisting customers at a plant nursery during the afternoon

C.

Filing and scanning documents in an office during lunch hours

D.

Cashiering at a retail store during the early afternoon

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Question # 21

Of the following, what is the MOST effective strategy for ensuring that people with disabilities are welcomed into the mainstream of a community's workforce?

A.

Helping employers identify areas of their workplace where employees with disabilities will not interfere with the productivity of other workers

B.

Developing a marketing approach that represents people with disabilities in a positive, inclusive manner

C.

Educating employers about the legal requirements of the Americans with Disabilities Act (ADA)

D.

Assisting the community to establish separate training programs for individuals with disabilities to prepare for competitive employment

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Question # 22

The primary purpose of a task analysis is to:

A.

take a job duty and break it down into teachable steps

B.

list the types of responsibilities of the employee

C.

help the job coach fade from supporting the employee

D.

identify various positions available in an organization

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Question # 23

An employer is worried that the other employees will not have the right attitudes about a co-worker with disabilities. Of the following, what is the BEST response the employment support professional can offer to relieve this concern?

A.

"I can help the employee's co-workers if there are any problems."

B.

"I have lists of many happy employers I can share with you."

C.

"We do such a great job of training the people we support that their co-workers hardly notice them."

D.

"I have never heard that concern; it is not likely to be a problem."

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Question # 24

The Social Security Administration's Plan to Achieve Self-Support (PASS) is a program that

A.

allows money to be set aside to pursue a work goal.

B.

helps a person continue to attend a day program.

C.

assists a person with a disability to complete their taxes.

D.

provides funding for employment-related expenses.

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Question # 25

A job-seeker wants to work at a local gas station where he steals candy. Which of the following is the BEST question to ask using motivational interviewing techniques?

A.

"What do you think will happen if you get caught by the manager?"

B.

"If you get caught you can be prosecuted; are you going to keep stealing?"

C.

"Can you help me understand your decision to steal candy?"

D.

'That was not very smart; what made you think that was a good idea?"

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Question # 26

Motivational interviewing is designed to help an individual with all the following EXCEPT:

A.

deferring to the vocational rehabilitation counselor for decision making

B.

eliciting and strengthening change talk

C.

examining the individual's ambivalence to change

D.

planning for and beginning the process of change

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Question # 27

You are explaining the assessment process at your workplace to a new job coach. Which of the following statements MOST accurately reflects best practice in assisting a person to find a job of choice?

A.

The job-seeker's formal records should be read first, since they will include a great deal of relevant information that you must know prior to meeting the individual.

B.

Our agency begins the job development process simultaneously with individualized assessment.

C.

Our agency has a very good picture assessment for determining job preferences using these flash cards and asking your job-seekers to point to the jobs they might like.

D.

Our agency uses a "discovery" process that includes situational assessments based on the individual's identified interests.

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Question # 28

Sam has a significant cognitive disability. His job begins in one week and he needs systematic instruction to assist him in learning his job duties. Which of the following is LEAST important for you to do in preparing him for work prior to his first day?

A.

Observe the job to organize the daily routine, establish job duties, and identity a co-worker to provide natural supports.

B.

Ensure that he has rescheduled his medical appointments and recreation activities scheduled for next month so that they do not interfere with his work schedule and natural supports

C.

Arrange for him to attend the new employee orientation and take the time to work his shift with him to develop a job task analysis and identity natural supports.

D.

Observe and interview his co-workers to complete a task and job duty analysis, and identify natural workplace supports.

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Question # 29

An employer committed to a diverse workforce should provide a/an:

A.

special treatment for employee with a disability

B.

disability sensitivity training

C.

inclusive hiring policy

D.

separate lunchroom for employees with disabilities

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Question # 30

You are meeting with a new business owner to market your employment program. Which of the following items is the LEAST appropriate topic to be discussed?

A.

How difficult it is to find jobs for people with disabilities

B.

Long-term follow along services to help with skill acquisition, diversity training, and promotion

C.

Available tax credits for hiring individuals with disabilities

D.

Job training supports that you provide for the person hired

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Question # 31

Which of the following services are provided by local Work Incentives Planning and Assistance offices?

A.

Transportation

B.

Tutoring

C.

Benefits analysis

D.

Tax preparation

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Question # 32

An employment support professional has been working with an individual with no work experience, no clear interests, and who is unsure about their career goals. How should the employment support professional BEST support the job seeker in job developing?

A.

Find an apprenticeship for the individual.

B.

Locate an internship for the individual.

C.

Explore various careers with the individual.

D.

Place individual in an entry-level job.

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Question # 33

The BEST time to start transition planning is:

A.

when the student has chosen a vocation

B.

after the student graduates from high school

C.

as early as possible (prior to high school)

D.

during the second semester of the student's last year of high school

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Question # 34

After learning that an employee was not invited to a new employee orientation program, an employment support professional approaches the supervisor to ask if the employee can attend the program. The supervisor explains that they are uncertain about including the employee in the orientation. The BEST response is to:

A.

tell the supervisor that his decision would be in violation of Department of Labor laws

B.

discuss with the supervisor the importance of the employee attending, with support provided if needed

C.

discuss the supervisor's reasoning for why the employee should not attend orientation

D.

tell the supervisor that you agree and ask if the employee's orientation can be scheduled at a later date

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Question # 35

An employment support professional is representing a job-seeker to a potential employer. The employer says, "This girl seems pretty disabled. Are you sure she can do the job?" Which of the following is the BEST initial response?

A.

"There may be tasks she cannot do, so now seems like a good time to talk about accommodations."

B.

"I understand. Our job matching' process is designed to connect candidates who can do the job."

C.

"Oh. I'm sure she can do the job. Otherwise, I wouldn't be here, "ve known her for years."

D.

"I agree with you. We will look for a job elsewhere."

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Question # 36

An employment support professional is developing a job for a job-seeker who has a physical disability and uses a wheelchair. There is an opportunity to set up an interview at a nearby law office. Which of the following is the FIRST consideration when deciding whether to pursue this interview?

A.

Determining if this position aligns with her interests

B.

Getting her doctors' opinions regarding her capability to hold this type of position

C.

Arranging transportation to ensure that she can get to the interview safely

D.

Ensuring that the office where the meeting is held is wheelchair accessible

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Question # 37

You are meeting for the first time with a 45-year-old male who is considering employment after many years of mental health treatment. Which of the following is the BEST way to know more about him in order to tailor services to meet his needs?

A.

Ask family and clinicians who know him well lo inform you about what he has been able lo do in the past and what they think he can do now

B.

Ask him directly about his background and desire for services.

C.

place him in a job now to determine his capabilities.

D.

Read his case file, because people who have known him probably have written about him. and the file will contain many of the answers you need.

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Question # 38

You are developing work experience with a 25-year-old male with attention deficit disorder. The only place where he wants to work is at the local go-kart track. He has trouble maintaining the fast pace of the job due to his inability to stay focused. Which of the following is the LEAST important structured activity to keep him on task?

A.

Move him to a less busy time of the day to work.

B.

Develop a routine of tasks to keep him on pace with the job.

C.

Have the co-workers be his natural supports to remind him to stay on pace with the job.

D.

Work with him at all times to keep him on task.

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Question # 39

A publicly funded resource for job seekers (including those with disabilities) to explore alternative career paths, compare salary data for different occupations, learn about in-demand careers, and get resume tips and job interview strategies is offered by the:

A.

Department of Social Services

B.

Department of Education

C.

American Job Centers

D.

Centers for Medicare and Medicaid Services

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Question # 40

Which of the following expectations is reasonable to ask from an individual's residential staff in support of the individual's employment?

A.

ensuring the individual is making friends at work

B.

calling the employer to discuss issues the employee is having at work

C.

reviewing skills learned at work and practicing tasks that might be difficult to perform

D.

supporting the individual in maintaining a clean work uniform

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